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Iberostar Hotels & Resorts
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  • IBEROSTAR Tucán, Aerial View
  • IBEROSTAR Tucán, Aerial View
  • IBEROSTAR Tucán, Beach
  • IBEROSTAR Tucán, Beach


Our guests reviewsIBEROSTAR Tucán

  • P J says: about 1 month

    Would recommend

    "Staff are very pleasant and accommodating. Lodging was good and a nice view of the ocean. Food was okay the first few days but gets routine. Could use improvement but won't go hungry. The "special" dining venues were good, loved the atmosphere in the Japanese restaurant. Would recommend to others. "

    Rating: 8,0
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  • R Taylor says: about 1 month

    My wife loved the fresh fish. I use a wheelchair but had no trouble getting around. The support staff were always there to help if I needed it. You will not be disappointed if you choose the resort for your vacation. We met a nuber of people that had va

    "Our say at Iberostar Tucan was wonderful. The staff were very helpful, polite & courteous. We always ate at the buffet & the beachside restaurants. The variety, quality & freshness of the food at the buffet was excellent. The beachside restaurant is more for lunches and they also have a separate snack bar with pizza, hotdog, fries and hamburgers. The hamburgers were everyone's favourite."

    Rating: 10,0
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  • Paula says: about 1 month

    This place is outstanding!

    "We loved the Tucan!! The pool was amazing, the food was great, and the staff were very friendly and fun. Alex took out on the catamaran and we had a blast. The amazing jungle environment is what really makes this place special. The monkeys, iguanas, peacocks, coatimundis, and agouti's were very, very cool. We've been to the area before, but will be staying at the Tucan from now on."

    Rating: 10,0
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  • John J Chicago, Il says: about 1 month

    There were several things that happened during our stay that would make it likley that I wouldn't stay at an Iberostar property again.

    "We requested 2 adjoining rooms, which we were assured we would get for our family of 5. Upon check in we were informed that our rooms were not adjoining and we could not get adjoining rooms until the next day. We had to reconfirm this was our desire the next day at the front desk. Then we had to switch rooms. It took about 1.5 hours for our luggage to get moved. Felt like our time was wasted."

    Rating: 5,0
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  • Dave B. says: about 1 month

    Overall, my wife and I enjoyed the stay.

    "Accommodations were nice. Howling monkeys started up around 6 am on a regular basis. Food was good and plentiful. although I never found any salad dressing that I liked - Blue Cheese dressings (and I tried them several times) were watery and lacked any blue cheese flavor. The sound system used by the announcer/MC was too loud during the nightly entertainment. Next time, I'll bring ear plugs."

    Rating: 9,0
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  • Tammy L. Todd says: about 1 month

    Bravo to an excellent vacation. I will be returning soon and recommending this place to anyone and everyone. Thank You

    "The Iberostar Tucan in Playa Del Carmen was fantastic. The staff went out of there way to make our stay as extraordinary as possible. The beach was breathtaking and the jungle environment was incredible with the monkeys and other exotic animals. The entertainment and activities were so much fun and again the staff made it so. "

    Rating: 10,0
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  • Robyn Farman says: about 1 month

    The paella at the party was the best meal we had. Star Players barely spoke english and were not entertaining. We have been to Rose Hall Suites 3 times and they were fabulous!!

    "the hotel grounds are beautiful. However the management terrible. Buffet food repetative and always cold. we ate at the Mexican Tropical and Italian. The salad bars and appetizers were good. The Main dishes were terrible. They said that we ordered veal at the italian. Is was a mystery meat couldnt cut it with knife. the fish is snapper, tasted the same at al la carte and buffe"

    Rating: 4,0
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- Monday to Friday (09:00 AM to 07:00 PM)

- Closed Saturday and Sunday (12:00 AM to 12:00 AM)