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  • IBEROSTAR Tucán, holidays in Playa del Carmen
  • IBEROSTAR Tucán - IBEROSTAR Hotels & Resorts
  • IBEROSTAR Tucán, 4.5 stars resort
  • IBEROSTAR Tucán, 4.5 stars nice accommodation

IBEROSTAR Tucán

Our guests reviewsIBEROSTAR Tucán

  • Mhg says: about 1 year

    We will never return to this resort nor visit another Iberostar, and will be sure to tell all our friends about this experience.

    "Air conditioning in room did not work for more than 1 1/2 days. Following 2 unsuccessful attempts by maintenance to fix the problem, they replaced parts of the air conditioning unit. This caused flooding in the room which was never cleaned up by housekeeping. This also caused the smell of septic to seep into the room, due to the air conditioning unit being hooked up to sewer/septic water. This was completely unacceptable and ruined the first 2 days of our vacation. Management's apology... a small bottle of tequila (for the "inconvenience") and finally a room change. Unacceptable on so many levels. "

    Rating: 2,0
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  • Shane says: about 1 year

    Great trip!

    "Great all inclusive resort right on the water. Fun activities all day and the staff is very friendly. The only negative for me was no Wifi to communicate with family at home and pool bar was not in the main pool. "

    Rating: 9,0
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  • Abell says: about 1 year

    V. good

    "Ala carte restaurants need to need to be reviewed. Restaunrant staff need to smile a bit more."

    Rating: 8,0
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  • Christine Kerr says: about 1 year

    Very good

    "Thoroughly enjoyed our stay. However, feel the rooms could do with being refurbished. Electrical sockets in bathroom were loose and not working but overall had a wonderful stay "

    Rating: 10,0
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  • Gj says: about 1 year

    yes

    "Wonderful place. Excellent service - we were treated like royalty. Loved all the delicious food! We also enjoyed swimming and all the activities available to us. "

    Rating: 10,0
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  • Very Pleased says: over 1 year

    Amazing vacation resort!

    "Resort was beautiful! I loved the tropical feel of it with all the wild animals, waterfalls, and trees! The food was fantastic and te people had amazing personalities. The beach was gorgeous and clean and leaving the resort to go into town we felt safe to do so. I would go back in a heart beat! "

    Rating: 8,0
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  • Annette S. says: over 1 year

    We willl return next year.

    "The Iberostar Tucan is an excellent resort. The grounds are immaculately maintained. We loved the jungle environment in the middle of the resort. We love nature and were awed by the amount of varied wildlife that was present throughout the resort. All of the staff that we interacted were very friendly and helpful except for the waiters in the restaurants and buffets. The pool complex in huge and beautiful. The beach is the best beach that I have seen in the Yucatan peninsula. It is soft, powdery sand with no rocks, seaweed, shells or coral in the water. My only somewhat negative comment is that the buffet menu does not change much from one day to the next which makes the buffets somewhat boring. The ala carte restaurants also lack some of the elegance in service and menu selection that I have experienced at other all-inclusive resorts. However, the oriental hibachi restaurant, Bonsai, was by far the best I have ever been at both in the skills of the hibachi chef and the quality and amount of food served. All four of us also agreed that we loved the bar and pool waitresses at the pool. The alcoholic mixed drinks that we had were some of the best prepared we have ever had at any resort. I also experienced a slight injury and the guest services' staff was extremely accommodating to my care and needs. Our group plans to return again next year. We truly did love our overall experience at the Iberostar Tucan. Thank you!! "

    Rating: 9,0
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