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Iberostar Hotels & Resorts
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  • IBEROSTAR Tucán, Aerial View
  • IBEROSTAR Tucán, Aerial View
  • IBEROSTAR Tucán, Beach
  • IBEROSTAR Tucán, Beach


Our guests reviewsIBEROSTAR Tucán

  • Ralph R says: 7 months


    "Fantastic all-inclusive with plenty to do on site. Toughest decision of the day was to go to the beach or go to the pool! Food was excellent, service was great. All the workers did such a great job at making the experience one that I would return to in a heartbeat! Carlos and Ariana did a fantastic job of providing Salsa dance lessons too!"

    Rating: 10,0
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  • Jan And Ian Bonner says: 7 months

    We would definitely return to this hotel as it would be hard pushed to find another hotel to match this. We have been spoiled.

    "First class hotel. Staff were very accommodating, nothing too much trouble.You could stay here without spending another penny. Food and drink plentiful any time of the day.Pool and beach outstanding. The only down side on this holiday were the sunbed snatchers that put their towels down at 6 am and no one making use of them for most of the day. No fault of the hotel as notice was displayed to customers that sunbeds should not be reserved but this was a daily occurrence. Maybe the hotel can put some sort of system in so this cannot happen."

    Rating: 10,0
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  • Rosemarie Lifrieri says: 7 months

    Two suggestions: early risers coffee area for people down at the beach and pool before anything opens also a pool bar in the mail pool..

    "My group and I had a terrific time. Your customer service staff and all of the staff were wonderful. Thank you to Luz Hernandez (manager)for her and her staffs assistance in booking our dinners and getting accomadations on the ground level for our group. The resort was top notch and we will definitely return again and again."

    Rating: 10,0
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  • Diane Binkowski says: 7 months

    Our experience posted above

    "We had a most fabulous time at your hotel. The food was delicious, the staff were very accommodating. The STAR FRIENDS added up our enjoyment. Mauricio made me smile everyday. He is definitely an asset to the group. The only thing I dud not like was the beds were too small. All rooms should at least have queen beds not double beds"

    Rating: 10,0
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  • Georgia says: 8 months


    "The staff and everyone involved were excellent! The food was all very good. Thanks for the great time."

    Rating: 10,0
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  • Susie A says: 8 months

    Good hotel. Very big, but food and accommodation quality did not suffer as a result. Beautiful location.

    "I just came back from a very enjoyable week at the Iberostar Tucan in Playa del Carmen, Mexico. This is the first time I have been on an all inclusive holiday and at such a big resort. I was impressed. The food was delicious and there was a lot of choice. The hotel facilities were sufficiently extensive that the size of the resort was not an issue at all. The rooms were spacious and cleaned well and there was a good choice of on-site activities for both children and adults. Beautiful location and I would definitely recommend a day trip to Tulum and Xel-Ha. The only negative was that we tried to arrange a special celebration for my parents anniversary and I had put an advance request to the hotel via American Express.The hotel did however accommodate a request for our four rooms to be close together."

    Rating: 8,0
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  • Yelena Z says: 8 months

    Excellent resort with the perfect service.

    "This was our first vacation to Riviera Maya, and Iberostar Tucan is the perfect resort with beautiful landscape, amazing widlife, perfect food and entertainment, and a wonderful beach and huge pool. The staff is very friendly and hard working. The rooms and beds are very comfortable and clean. The buffet restaurants are perfect. They also have a very comfortable and really fast taxi service. We want to return again next year!"

    Rating: 10,0
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Call Center

Ico_usa USA +1-888-923-2722 Toll-Free Call
Ico_mexico Mexico 01 800-849-1047 Toll-Free Call
Ico_brazil Brazil 55 713-676-4300 Toll-Free Call
Ico_canada Canada +1-888-923-2722 Toll-Free Call

Service hours (GMT-4)

- Monday to Friday (09:00 AM to 07:00 PM)

- Closed Saturday and Sunday (12:00 AM to 12:00 AM)