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Iberostar Hotels & Resorts
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  • IBEROSTAR Tucán, Aerial View
  • IBEROSTAR Tucán, holidays in Playa del Carmen
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Our guests reviewsIBEROSTAR Tucán

  • Steven And Kristi Vanhook says: 7 months

    Great rooms and service, poor food

    "The hotel was great. We loved being so close to the beautiful beach. The only thing that should be addressed is the food served at the hotel. We can't say anything else but disappointing. From breakfast to lunch and dinner there wasn't anything that we would call great. It was pretty much the same food day after day and extremely bland. The hotel and the service would make us come back but we aren't sure we will due to the food. "

    Rating: 8,0
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  • Steven And Pauline Kershaw says: 7 months

    fabulous holiday, came home totally relaxed, everyone made our stay an absolute pleasure

    "everything was fantastic, cleaners, bar staff, the animation team was so energetic and friendly, the lead singer let them down slightly he was a bit flat. the only minor gripe was that the food was not quite hot enough, everything else was fine,the variety and the way it was cooked and presented was lovely."

    Rating: 10,0
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  • Kim Miedema says: 8 months

    "Our group of four talked and rated each piece. - the overall was a 7. the Beach definitely a 10. the sand is beautiful, activities fun, waitress service very nice to have. The Resort grounds are absolutely beautiful and the animals and birds are a special addition. The Staff had a great attitude and was very energetic and fun. Mauricio and the boss Joele had energy to envy!!! it was amazing that Joele had 5 languages down.. The food and alcohol was a bit of a disappointment. Things didn't seem to go together at the buffets. not much to put on salads.. once we had no choices! lettuce with lettuce. i had one Banana daiquiri. (normally very good by the way with the fresh bananas) that was sour, like they did a margarita in the blender and forgot to rinse it out first. YUCK and the fruity drinks were hit and miss - sometimes good and sometimes too icy and not blended well. the regular rum was horrible.. had to remember to ask for Bacardi each time - sometimes it was and sometimes not. Liked the specialty restaurants.. enjoyed Japanese, steak house tropical and loved the Italian Lamb chops! yum! THe lobster to shrimp switch at the Tropical did not sit well with my husband. Pasta bar - needs a white sauce, chicken and meatball and assorted types of pasta choices in my opinion. Why is the pool so deep? i liked it but I am 6 foot tall. friends didn't go in with me. The pool is beautiful though! All in all loved the trip.. we had perfect weather and a good time."

    Rating: 7,0
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  • Ron Mc Dermott, Chepachet, R.I. Usa says: 8 months

    Best value in Mexico

    "This is our second time here, if it hadn't been for a huge snow storm last year if would of been the third time' Rooms and services were great, Great variety of food at the buffets. Very friendly and helpful staff!!!!!!!!!!!!"

    Rating: 10,0
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  • Stacey Kowalchuk says: 8 months

    "This was our 5th time staying at this resort, and we brought along our entire family (9 of us, from ages 6 - 63). Everyone had a fabulous time. The resort was clean, and the staff were all very friendly. The food selection was fabulous - even the pickiest eaters always found something they liked. There was always something to do day and night. The Iberostar Tucan had a wonderful jungle atmosphere that kept everyone entertained (grandma loved the monkeys as much as the kids!) We certainly hope to return again next year, and I have a strong feeling that others in our group will be repeat customers too!"

    Rating: 10,0
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  • Rhonda Bear says: 8 months

    "The Iberostar Tucan is a unique and outstanding property. Everything is top notch from the food to the jungle environment to the wildlife to the very friendly and helpful staff. Do not miss out! Book a stay at the Iberostar Tucan as soon as possible!!"

    Rating: 10,0
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  • Tres Bien Comme Hotel Et Ptit A Cote La Jungle Et Les. A Nimaux .Je says: 8 months

    "Je retournerai des demain car ous avont quitter avec regret."

    Rating: 10,0
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Call Center

Ico_usa USA +1-888-923-2722 Toll-Free Call
Ico_mexico Mexico 01 800-849-1047 Toll-Free Call
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Service hours (GMT-4)

- Monday to Friday (09:00 AM to 07:00 PM)

- Closed Saturday and Sunday (12:00 AM to 12:00 AM)