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  • IBEROSTAR Tucán, Aerial View
  • IBEROSTAR Tucán, holidays in Playa del Carmen
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Our guests reviewsIBEROSTAR Tucán

  • Alan D says: 1 day

    Mexican Paradise

    "My wife and I stayed at the hotel Iberostar Tucan in Playar Del Carmen ,Mexico for 2 weeks commencing 06th Septemaber 2014. We had an excellent holiday - this was an idyllic holiday - a "Mexican Paradise". We have holidayed in Mexico on 4 previous occasions but the Hotel Iberostar Tucan has very friendly and helpful staff [ nothing is too much trouble ],the Hotel and rooms are very clean and the gardens / grounds are maintained in an excellemt condition. The food in the restaurant is excellently presented and the choice and quality is also excellent We stayed in Block 15 - facing the jungle side - which gave us the privilege of seeing the howler monkeys on our balcony daily [ do not be afraid of the monkeys, respect the animals at this resort and you will see some wonderful sights ]. The hotel provides a lovely laid back and restful atmosphere with lots of wildlife to see. Block 15 is centrally situated for quick and easy access to the restaurants;pool;Theatre and beach. A lot of fellow tourists from the UK who also stayed at this hotel told us that they would be going back next year. What can we say / the Iberostar Tucan is a wonderful place to holiday and the cheerful ; friendly and very efficient staff will make suer you have a really enjoyable holiday ! To enjoy the wonderful experience you will just have to try it for yourself. As I said we have visited 4 other reorts in Mexico and have had great holidays at each one [ all resorts have something special which makes it difficult to choose one favourite - until now ! we would definitely choose to make the Hotel Iberosatr Tucan our Favourite !!!! "

    Rating: 10,0
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  • Roman Grzelak says: 1 day

    happy holidays

    "I enjoyed my stay. Hotel beautifully located, the rooms clean and comfortable. The service friendly and happy to help. Meals varied and tasty. Photo service prices too high. I would recommend the hotel to others for the holidays."

    Rating: 8,0
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  • Karen Davies says: 2 days

    only wish we could have stayed longer!

    "Everything was brilliant, superb service, very friendly staff, wonderful food and great location"

    Rating: 10,0
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  • Brian Johnson says: 3 days

    Overall an extremely enjoyable holiday environment.

    "The resort was very clean and kept tidy,the staff at the complex could not have been any more friendlier or willing to assist us with any issues however minor. The rooms were more than adequate and the room service was above average. The food although a bit repetitive at the buffets and snack bars was always cooked well and in plentiful supply, the al a carte restaurants were very good in particular the Japanese and Steak house. "

    Rating: 9,0
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  • Grazyna says: 7 days

    Not having King size bed in the room is a deal breaker for us, therefore not having that guaranteed we will not be back.

    "We stayed at Iberostar Tucan from September 7 till September 14th.in room 1148. Previously we visited Iberostar Del Mar /Paraiso Beach 3 times, in 2012 Iberostar Punta Cana and in March 2014 Iberostar Lindo. We asked thru e-mail for a room close to the beach and with King size bed. We did get room close to beach in building 11 but King size bed was not available until next day or later and not close to the beach. We brought another couple celebrating their anniversary (room 1147). Not having King size bed was a big disappointment to us, we never experience that at other resorts. We were told building 12 was under renovations and building 10 we could not get unless we paid extra. We could not understand why Iberostar would rather disappoint people than give them rooms that were empty. We felt that Iberostar Tucan does not care about repeating visitors and based on our recommendation of Iberostar hotels our friends came and they were disappointed with room as well. Food was acceptable, little of lesser quality than other Iberostars, Staff everywhere fantastic and beach absolutely beautiful ( we thought it was prettier than Punta Cana). We loved guitarist Luis - every time he played we stayed at the lobby bar. "

    Rating: 6,0
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  • Raul Dlg says: 7 days

    Great time , excellent amenities and entretainment!!

    "We had a great time Group of 22 we had a blast i will recommend it !!! Great entretainment and activities!!!"

    Rating: 9,0
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  • Larry Hamlin says: 8 days

    We had a few issues at the hotel, but they were promply resolved, which is the mark of a great hotel!

    "Great hotel, loved it! Loved the jungle atmosphere. The food was great. The beach was awesome. The pool was large and beautiful, but seemed a little worn. Really enjoyed our stay. Will definitely be back"

    Rating: 10,0
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Call Center

Ico_usa USA +1-888-923-2722 Toll-Free Call
Ico_mexico Mexico 01 800-849-1047 Toll-Free Call
Ico_brazil Brazil 55 713-676-4300 Toll-Free Call
Ico_canada Canada +1-888-923-2722 Toll-Free Call

Service hours (GMT-4)

- Monday to Friday (09:00 AM to 07:00 PM)

- Closed Saturday and Sunday (12:00 AM to 12:00 AM)