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  • IBEROSTAR Tucán, Aerial View
  • IBEROSTAR Tucán, holidays in Playa del Carmen
    From USD


Our guests reviewsIBEROSTAR Tucán

  • Owen S Taylor says: 10 days

    Sadly we won't be returning

    "The hotel was clean and well looked after. The food was ok but most of the meat was dry and overcooked and it was always lukewarm unless you were lucky and was at the counter when fresh food was brought out. Sandwiches in the beach buffet were put under heated lights so were dried out!! and the food was very repetitive serving the same things every lunchtime. We love having our breakfast and evening meal sitting round the edge of the buffet feeding the fish. Unfortunately the beach and water spoilt our holiday. (I appreciate the seaweed was out of your control) We love to snorkel and see the fish but unfortunately didn't get into the sea due to the weed. The room was clean and serviceable but could do with two chairs to watch television and more english speaking channels. We were also a little disappointed that we were not welcomed back by the hotel as it was our third visit there and our travel agent e-mailed them to say so! "

    Rating: 8,0
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  • Familia Jalón says: 10 days

    No fue nada agradable yo no regreso a este hotel no hay diversión

    "El hotel muy bonito aunque con tanto calor me sorprendí de que no hubiera en. Infinitos lugar airé acondicionado , por lo menos en el lobby. La playa linda y maravillosa arena blanca pero duro poco ya que al segundo día se llenó de algas marinas y era imposible disfrutar del océano, tuvimos esa misma experiencia en Punta Cana DR y en ese hotel pasaban camiones limpiando con redes la playa, deberían hacer lo mismo, las habitaciones muy cómodas y limpias. El entretenimiento fue terrible, no hay shows nocturnos, completamente aburridos, no hay música ni de día ni de noche , en la playa solo si haces aerobicos o zumba luego nada de música. Lo único que valió la pena fue la piscina bar, el agua estaba más fresca por la cascada pero también hubo una queja esa piscina la cerraban a las 5 de la tarde. La comida también no fue para nada especial siempre lo mismo y el mismo bufete sin mucha elección. Conclusión nosotros no regresamos a este hotel ."

    Rating: 9,0
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  • Roger Smith says: 10 days

    Facilities, Restaurants, Swimming pool, Accomodation, Entertainment, all excellent.

    "Fabulous hotel with very high standards and very attentive staff."

    Rating: 10,0
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  • Dawn Cassaday says: 12 days


    "The outdoor atmosphere was wonderful with the staff trying their best to keep the beaches clean and we loved the wildlife that could be found in the area. The rooms were so-so, double beds very small and the refrigerator would not get cold enough. The food was just o.k and the pools closed much to early with not enough night life within the resort (big break between show and the disco and the crowd in the disco was all young kids). We have traveled to this area 3 times now and were not as impressed as with our other stays as far as the all-inclusive part goes."

    Rating: 7,0
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  • Sarah says: 16 days

    Love this resort

    "Beautiful, clean accommodations with helpful, enthusiastic staff that go out of their way to make your stay memorable!! Already planning my return trip:) "

    Rating: 10,0
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  • Dmytro says: 17 days

    Everything was good. I wish I would get more water bottles in the room on such hot days, and also wish that volleyball activity in the morning would start earlier to play in the fresh and not too hot air. Thank you.

    "Everything was good. I wish I would get more water bottles in the room on such hot days, and also wish that volleyball activity in the morning would start earlier to play in the fresh and not too hot air. Thank you."

    Rating: 9,0
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  • Guillermo says: 19 days

    I would definitely consider to come back. I had an overall great experience!

    "It was a awesome hotel with of great staff! Our family trip turned out to be an amazing one. Will come again. I believe the only thing missing was a lobby and buffet area with air condition. I would also like for the hotel to some how attract more single adults. I felt that there were more 18 year olds than adults in their mid to late 20's. If this could change iberostar tucan would be a top choice for me every time. "

    Rating: 9,0
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- Closed Saturday and Sunday (12:00 AM to 12:00 AM)