Welcome -current_user_web_name- Logout
Iberostar Hotels & Resorts
Hotels in America
Hotels in Rest of Europe and Africa
Hotels in Spain
  • IBEROSTAR Tucán, Aerial View
  • IBEROSTAR Tucán, holidays in Playa del Carmen
    From USD


Our guests reviewsIBEROSTAR Tucán

  • Addie Zwakhals says: 7 days

    Very pleasant hotel with good services and very friendly staff.

    "After 5th stay in a row in iberostar tucan this is still a very good hotel. We enjoyed our stay very much. Staff is very friendly, service good. Anomation is very good, shows in the evening are fine to watch. But there are some remarks to make: Food in buffet restaurant is not warm in the evening, except mexican buffet and create-your-own pasta. Diversity of food is good. A lot of renevations going on causing closure of restaurants and creating longer waiting times (up to 5 days)to book e.g specialty restaurants. Also services went down e.g had to get your own tea in buffet restaurant or wait 5-10 minutes to be serviced in buffet restaurant. During weekend before mexican indepence day nearly 100% occupation of the hotel. It seems the hotel cannot cope with such a lot of people. Services and availibility of went down. Diversity of shows in the evening might be changed more, now 1 new show per seaon. A lot of show are in the program for several years. "

    Rating: 8,0
    View moreHide
  • Groote says: 7 days


    "It was a very special experience! We stayed in Hotel Tucan and this hotel (inclusive staff) is really amazing! We hope to come back soon!"

    Rating: 9,0
    View moreHide
  • John Irsak says: 9 days


    " We stayed at Iberostar Tucan for 6 nights. Our room was great. Loved loved the pool and turquoise water. Service was good. The reservation restaurants had better food than the buffets. My only complaint would be poor selection of wine and the entertainment was lacking. There should be two different options. Other than that we had a great time. "

    Rating: 9,0
    View moreHide
  • Alan D says: 9 days

    Mexican Paradise

    "My wife and I stayed at the hotel Iberostar Tucan in Playar Del Carmen ,Mexico for 2 weeks commencing 06th Septemaber 2014. We had an excellent holiday - this was an idyllic holiday - a "Mexican Paradise". We have holidayed in Mexico on 4 previous occasions but the Hotel Iberostar Tucan has very friendly and helpful staff [ nothing is too much trouble ],the Hotel and rooms are very clean and the gardens / grounds are maintained in an excellemt condition. The food in the restaurant is excellently presented and the choice and quality is also excellent We stayed in Block 15 - facing the jungle side - which gave us the privilege of seeing the howler monkeys on our balcony daily [ do not be afraid of the monkeys, respect the animals at this resort and you will see some wonderful sights ]. The hotel provides a lovely laid back and restful atmosphere with lots of wildlife to see. Block 15 is centrally situated for quick and easy access to the restaurants;pool;Theatre and beach. A lot of fellow tourists from the UK who also stayed at this hotel told us that they would be going back next year. What can we say / the Iberostar Tucan is a wonderful place to holiday and the cheerful ; friendly and very efficient staff will make suer you have a really enjoyable holiday ! To enjoy the wonderful experience you will just have to try it for yourself. As I said we have visited 4 other reorts in Mexico and have had great holidays at each one [ all resorts have something special which makes it difficult to choose one favourite - until now ! we would definitely choose to make the Hotel Iberosatr Tucan our Favourite !!!! "

    Rating: 10,0
    View moreHide
  • Roman Grzelak says: 9 days

    happy holidays

    "I enjoyed my stay. Hotel beautifully located, the rooms clean and comfortable. The service friendly and happy to help. Meals varied and tasty. Photo service prices too high. I would recommend the hotel to others for the holidays."

    Rating: 8,0
    View moreHide
  • Karen Davies says: 10 days

    only wish we could have stayed longer!

    "Everything was brilliant, superb service, very friendly staff, wonderful food and great location"

    Rating: 10,0
    View moreHide
  • Brian Johnson says: 11 days

    Overall an extremely enjoyable holiday environment.

    "The resort was very clean and kept tidy,the staff at the complex could not have been any more friendlier or willing to assist us with any issues however minor. The rooms were more than adequate and the room service was above average. The food although a bit repetitive at the buffets and snack bars was always cooked well and in plentiful supply, the al a carte restaurants were very good in particular the Japanese and Steak house. "

    Rating: 9,0
    View moreHide

Call Center

Ico_usa USA +1-888-923-2722 Toll-Free Call
Ico_mexico Mexico 01 800-849-1047 Toll-Free Call
Ico_brazil Brazil 55 713-676-4300 Toll-Free Call
Ico_canada Canada +1-888-923-2722 Toll-Free Call

Service hours (GMT-4)

- Monday to Friday (09:00 AM to 07:00 PM)

- Closed Saturday and Sunday (12:00 AM to 12:00 AM)