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Iberostar Hotels & Resorts
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  • IBEROSTAR Tucán, Aerial View
  • IBEROSTAR Tucán, holidays in Playa del Carmen
    From USD


Our guests reviewsIBEROSTAR Tucán

  • Larry Hamlin says: about 20 hours

    We had a few issues at the hotel, but they were promply resolved, which is the mark of a great hotel!

    "Great hotel, loved it! Loved the jungle atmosphere. The food was great. The beach was awesome. The pool was large and beautiful, but seemed a little worn. Really enjoyed our stay. Will definitely be back"

    Rating: 10,0
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  • Mikhail & Marina Segal says: 1 day


    "This was the second year in a row we stayed at Iberostar Tucan. We liked literally everything. Nice food, five restaurants, very friendly and highly professional staff. Great entertainment during the day and in the evenings for all ages including, which is the most important for the children of all ages. The brilliant entertainment team! Yohel, Andres, Ari, Adriana, Laura, Carlos and Mauricio - your talent and commitment to do the best for the guests are the main factor why this resort is much better than a number of others we visited before! We highly recommend this resort especially for the families with children.You are guaranteed to have a great service and lots of fun! It definitely worth the money we spent for our vacation. "

    Rating: 10,0
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  • K And C Barnes says: 1 day

    can't wait to go back

    "We have stayed at this hotel about 22 times in the last 12 years, and in our opinion it cannot be beaten. The location, accommodation, food, entertainment and mainly the resort staff are excellent."

    Rating: 10,0
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  • Harriet Schaefer says: 2 days

    Everything was so clean and all the staff were so helpful.

    "Everyone was so nice. It was so clean and accomadating. Anything you wanted you just had to ask. I will defiantly go back."

    Rating: 10,0
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  • Mrs. Berg says: 5 days


    "My husband and I stayed at this resort for six days to celebrate our honeymoon and we loved it. Iberostar Tucan provided great customer service throughout our stay. We really enjoyed the beach and pool areas-very clean, beautiful, and pleasant. Our room was always cleaned and we even had monkeys visit our balcony in the evening. The food was good as well. The only downside to the our stay was we arrived at the beginning of the off-season and maintenance renovations were just beginning. Thus, we couldn't eat in two of the restaurants while we were there. However, the buffet food made up for the loss and we enjoyed all of our meals regardless. We will definitely be recommending this resort to our friends and family and hopefully we can visit again soon!!"

    Rating: 9,0
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  • Jenny Noblitt says: 7 days


    "We had an amazing experience. We will be returning in the near future. The hotel is beautiful, the grounds and pools are awesome. We had monkeys outside of our room every morning. The staff are all friendly and helpful, Made us feel like we had been regulars for ever."

    Rating: 10,0
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  • D. Bielinski says: 13 days

    Great resort but get with the 21st century and have wi-fi in the resort.

    "The hotel was great, food was delicious as was the service. the beach is beautiful at the Playa del Carmen Tucan resort. The zumba classes and the aqua aeroborics classes ran by Mauritzio and Fernando were great!! My only beef was with no Wi-Fi, the hotel wanted to charge for it, if Iberostar wants to keep up its 5 star ranking then it needs to meet international standards, everywhere you go to travel hotels/resorts offer free Wi-Fi."

    Rating: 8,0
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Call Center

Ico_usa USA +1-888-923-2722 Toll-Free Call
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Service hours (GMT-4)

- Monday to Friday (09:00 AM to 07:00 PM)

- Closed Saturday and Sunday (12:00 AM to 12:00 AM)