Our guests reviewsIBEROSTAR Tucán
"The Tucan Iberostar is a great property and we love it so much that we go back every year. This time though, the check in was a little different. I emailed the property a few weeks ahead of time, as I always do, to ask for a ground floor room closer to the beach. We like to get up early and go to bed a little earlier than most. We didn't want a room by the theater because of the noise late at night. What did we get? A room by the theater. BAD for us!! The Tucan Iberostar has always accommodated us in the past with a room farther away from the theater; this time not so much. We don’t ask for beach front, but something closer to the beach. There are 3 buildings that could work. The young man at the reception desk said they never received an email, which is incorrect, due to I received an email back from the property when I sent my email that said they received it and would attach it to my reservation. He gave us a room right next to the theater and wouldn't budge. You would think as repeat customers, especially 8 times in a row at the same property, Iberostar would accommodate us a little better. We weren't very happy. We aren’t people that complain at all so we took the room he gave us. I didn't even ask to be moved later. Too much of a hassle. I spoke to a guy from Canada that always stays at the Iberostar property and he said his travel agent requests his room location, closer to the beach, and he always has gotten it for the past 12 years. It would have been nice to have had that same luxury this year. I can say the rest of our vacation was fabulous. The staff is wonderful, except the young man that checked us in. They really take the time to make your vacation the best possible. Flor cleaned our room every day with a smile. She is such a sweet young girl. Marisico, one of the Star Friends was wonderful. He is so energetic and friendly. I did my Zumba class on the beach with him every day. FUN FUN! Marco one of the waiters in the buffet for Dinner was amazing and funny. Raul our bartender was the best. Food is good; you can always find something to eat at the buffet. Steakhouse and Japanese are the best. The beach is awesome. We aren’t pool people but the pool is grand for those that would rather lounge by the pool. The beds are still a little hard, but doable. It would be nice to have free internet at the property. Thanks for a mostly wonderful vacation in Mexico! We will be back next year for our 9th annual fall trip to the Iberostar property in Playacar."Rating: 9,0
Very beautiful property, wonderful beach, friendly employees - we will be back!
"Enjoyed our stay very much, we plan to return next year! We have stayed at several resorts all over Mexico and this is the most unique location with the "jungle" and animals, beach is great, service is great and all the employees were very helpful and friendly."Rating: 8,0
The hotel is lovely, the beach area spectacular, very clean, great service, good food.
"loved our stay at iberostar tucan in playa but as non smokers who live in BC where smoking is not allowed in public places, other than designated areas, it was very difficult dealing with the smoking crowd, which was large. One suggestion we would have is definitely "no smoking" in the restaurants, as it did affect our dining. Also, the lobby should be smoke free. People walked everywhere dropping their ashes on the gorgeous marble floors, pool area and butts on the beach. I found this really an irritant as a non smoker and seemed disrespectful to the resortm employees and other guests."Rating: 8,0
"We stayed at the Iberostar between October 15-22. We were very satisfied with our stay. The level of service is excellent from check-in to check-out. We were disappointed that we could not remain in our room after check out time and that no curtesy suite was available even though we were prepared to pay the extra fee. It was extremely inconvenient to have to put our luggage and valuables in storage and bathe and change two young children in the lobby showers prior to our departure from the hotel. The other suggestion I would make is that you significant improve and expand the kids club. I suggest you send one of your reps to the Sandos Caracol. The service and food there are inferior but the kids club is impressive. There is an underused sitting area at Iberostar near the main theater/reception hall that could be repurposed as a proper kids club."Rating: 8,0