Our guests reviewsIBEROSTAR Tucán
A wonderful, splendid hotel!! We will certainly come again !!!
"A wonderful hotel !!! a beautifull location integrated in the jungle on a wonderful beach. The open spaces in the hotel gives you the impression to live "outside" in nature... The staff is very friendly, helpful and so nice ! The animation team is geourgious : not pushi, so friendly, most of them speak different languages, wonderful people!!! The food is delicious : maybe some more vegetarian dishes ??"Rating: 9,0
I'm not sure what this means.
"We received excellent service at Iberostar Tucan. The food was plentiful and amazing. The activities were diversified and well done. The "Star Friends" were a wonderful group of young people who motivated everyone. My only complaint was the heat in the unairconditioned buffet areas. I feel like it would have made meals much more pleasurable."Rating: 9,0
We will never return to this resort nor visit another Iberostar, and will be sure to tell all our friends about this experience.
"Air conditioning in room did not work for more than 1 1/2 days. Following 2 unsuccessful attempts by maintenance to fix the problem, they replaced parts of the air conditioning unit. This caused flooding in the room which was never cleaned up by housekeeping. This also caused the smell of septic to seep into the room, due to the air conditioning unit being hooked up to sewer/septic water. This was completely unacceptable and ruined the first 2 days of our vacation. Management's apology... a small bottle of tequila (for the "inconvenience") and finally a room change. Unacceptable on so many levels. "Rating: 2,0