Our guests reviewsIBEROSTAR Quetzal
Overall, loud and offensive pool scene, uncomfortable rooms and not a very relaxing trip with kids
"We have stayed at the Iberostar Toucan/Quetzal many times since 2003, but not since 2010. This trip was not really satisfying for the following reasons: 1) the room's air conditioner felt like it hadn't been cleaned for many years, my family woke in the morning with horrible running noses, presumably due to mold; 2) we needed to use the air conditioner because the doors couldn't be left open due to mosquitoes, which we never had problems with before; the sliding doors do not have screens, so on the first few nights, we all were horribly bitten by bugs 3) the beds and pillows were very hard and uncomfortable; 4) the shower head in the bathroom leaked and the water pressure was very low. Finally, the pool scene was anything but relaxing for a family. The music was club like, extremely loud and at times, vulgar and offensive with obscenities. Additionally, with kids, it was very difficult to rest near the pool due to the morning and afternoon Star Friend activities, which were also quite loud. All in all, not a very relaxing trip. We are really considering whether we would stay here again, which is unfortnuate due to the natural beauty of the tropical jungle and the generally good food quality. IF there is anything that you can offer to us or do for us to change our perception, please contacty me. Andrew Cathlina 312-269-4413"Rating: 4,0
"Loved the hotel, and all the animals. PROS: Room was very nice. Grounds are very clean. Very friendly staff. Lovely Mexican architecture. Animals galore. Very nice beach. CONS: The food could be better, although I would not say it was horrible. Wish there was an English news channel available and free wi-fi. People dropping towels to save palapas and not coming back for hours. "Rating: 8,0
It was a very nice trip. We had been there twice before.
"It was a very restful vacation. The food was good, the service was great, and housekeeping was almost perfect. We had to ask for our second wash cloth a couple times, and we had to ask for someone to fix the volume on our television a couple times (came on at full volume, and the batteries in the remote needed to be changed). I do wish there had been an English news channel--like CNN. We love the jungle-type setting with thatched roofs, and the peacocks and flamingos. I heard the monkeys, but I didn't see them."Rating: 10,0