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  • IBEROSTAR Quetzal, Standard Room
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  • IBEROSTAR Quetzal, Swim Up Bar

IBEROSTAR Quetzal

Our guests reviewsIBEROSTAR Quetzal

  • Judith Norris says: 19 days

    Activities for everyone are good.

    "Wonderful resort to stay at. My husband and I have been coming to this area since 1984. Have stayed in the Iberostar Tucan&Quetzal at least 11 times. Something for everyone, children,couples,friends and family. Many improvements have been made. Softer beds, new lounge chairs. Buffet is good. However we were disappointed with the cook we had in the Japanese restaurant.Apparently you had trouble finding enough Japanese cooks and our table did not get the show the other tables in that restaurant did that night.Also our favorite restaurant, the Italian cancelled our reservation because of maintenance problems. We love the jungle and all the birds,animals and flora. We will be back!!! "

    Rating: 9,0
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  • .. says: 22 days

    Fantastic Hotel, excellent serive!!!

    "We really enjoyd our stay at Iberostar Quetzal, Playacar Mexico. People, staff very friendly, helpful , we really got the best service...The only thing we were not happy with , the food!! Luch was could say the same every day, 1-2 dish were different, pretty much the same, and dinner very much the same. For 14 nights we got really bored of the food.. Would recommend more various food.. Stayed before at Riu Tequlila, food was fantastic, and totaly different every day! But all together we had an excellent stay! Thank you"

    Rating: 10,0
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  • D Firth says: 23 days

    We certainly would love to return one day.

    "We have had the most wonderful stay in Mexico . The people in and around the hotel were more than helpful and so friendly we felt at home as soon we arrived . The facilities and food were amazing.Barbara and I would like to thank you all for everything."

    Rating: 10,0
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  • David Render says: 27 days

    loved walking in grounds admiring wild life food best ever with rooms top quality

    "Hotel fantastic service brilliant hoping to go again next year"

    Rating: 10,0
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  • Laura Ashley Raynes says: about 1 month

    "Hotel was amazing , the staff the food everything was perfect Regarding the rooms , i think the Tv'z need more English channels as I thought out of 50 channels there was only 2 English Overall great experience in the rain Forrest the wildlife was amazing "

    Rating: 10,0
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  • María Seri says: about 1 month

    We spent 10 days in the hotel and everything was simply perfect from arrival till we left. My children loved the animals who live in the hotel and were walking around us. I thought it was fantastic to have a coffee at the bar and have a pheasant (a bird s

    "This hotel greatly exceeded my expectations. The location was perfect, the beach was amazing, the swimming pools outstanding, the whole surroundings, the flora and fauna within the hotel was incredible, the staff was always so nice and helpful, the food was excellent and last but no least the entertainment was superb and the night shows were the best I have seen in a hotel (even better than in many theatres), the professional dancers and singers, the band and also the staff that organised the day time entertainment were fantastic, the amount of effort put on the shows was noticeable, the coreographies excellent, I cannot express with words how much I enjoyed everything in this place. A big thank you to Yohel, Adriana, Laura, Ezequiel, Lili and all the staff for making this a very especial holiday for me and my family"

    Rating: 10,0
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  • Denis Cox says: about 1 month

    No

    "A business is as good as its staff! Whilst the majority of the staff were excellent there were a few that let you down. Head waiter/manageress in the Uxmal Tropical Restaurante had a poor attitude problem. A waiter in the La Hacienda Restaurante also had a attitude problem with not only checking the meal my wife selected did not contain "lime" to which she is allergic, but then proceeded to fetch her the wrong drink and then a second drink of coke that was completely flat and undrinkable. I am by no means a fussy eater, but some of the dishes were not nice and over cooked. We had asked if we could change our room, there was a palm tree in front of the balcony spoiling the sea view. We were informed there would not be another room available for 5 days but to return to reception on that morning to confirm we still wished to change. This I did and was told there were no rooms available for another 2 days. I suggested the room next to us was available the next day as we had befriended the occupant who informed us when she was leaving. The young man in reception told me this also was not available for 2 days. After speaking to our Thomas Cook rep. she spoke with a young lady who immediately found a room available that we accepted with thanks. The lady in the room I suggestd as an alternative and was informed was not leaving when I suggested, did in fact leave on the day I said. Why the young man in reception could not be bothered to help, I do not know. Cleanliness generally was very good, but the swimming pool I believe requires more attention. After a week my wife developed an ear infection which required treatment from a doctor who believed it to have come from using the pool. With the water being so warm and the pool so busy, especially with young chidren, it becomes a breeding ground for germs. As a point of note, the day after reporting the ear infection we noticed the water in the pool being checked and that we could smell the chemicals for treating the water? One last comment. It would have been nice to have sat down and relaxed after our meal with a couple of drinks with other people but it was too hot and humid. A cooler environment in the public areas during the hotter times would have been appreciated. "

    Rating: 7,0
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- Closed Saturday and Sunday (12:00 AM to 12:00 AM)