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Our guests reviewsIBEROSTAR Quetzal

  • Pam Tycholaz says: 10 months

    very good

    "Loved the resort. Staff were all very friendly. The food was very good and I enjoyed the activities and also the wildlife."

    Rating: 10,0
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  • Emm says: 10 months

    AMAZING!! We had the greatest week!!

    "Iberostar Tucan was AMAZING!!!!!! my boyfriend and I went on our very first vacation away!! We are a 22 year old couple, and did not know what to expect. Upon arriving at the resort on Nov 7th '13, we were in awe! The lobbys are gorgeous, clean and staff were immediately pleasant! We quickly realized how friendly and hardworking ALL staff are! The landscaping was beautiful, well kept and all the animals ie; flamingos,ring tailed lemurs, peacocks, monkeys etc had us both running around stunned! The POOL was spacious and clean as well, where various activities took part ie :water aerobics,yoga nearby, and scuba lessons took place; Dennis was great giving our scuba experience in the pool, friendly, passionate about scuba & the ocean world, even joined in with our dancing (once you start zumba, you just don't wanna stop!!). The BEACH was swim-able, with white sand and gorgeous blue salt water to swim in! There was lots of beach recliners, small palapas, umbrellas and fresh clean towels readily available. Staff serving drinks on the beach were incredible!! so hardworking, and remembered our drink orders from previous days!! WOW! As well as the beach bar, drinks were made quick and in super friendly manner! Zumba on the beach was such a blast! Tons of people of various ages jumped up to have some fun, Mauricio was a hoot & great instructor! (so glad it was so open to everyone, my boyfriend who "doesn't dance" got up with me!!) We also had an afternoon of games one day (which I normally wouldnt play, but life's short.. so why not!) RESTERAUNT buffets were great, hot, fresh and clean! (I am celiac (allergic to gluten) and lactose intolerant was still able to eat most of the dishes!!) Andy, our breakfast buffet server was so sweet, hardworking and eager to serve us, everyday! My boyfriend and I both recommend the japenese a la carte!! Food and experience was phenomenal! We went to a few of the evening shows Yohel was a great entertainer and we also went to Mascara the night club, we had tons of fun with a wide range of age groups, tho because of the time of year we went, the club was not super busy. Half way through our trip we did an excursion to Tulum thru Alltournative, AMAZING AS WELL. Tho, of course I came into contact with a plant and had a breakout of blisters on my mouth and eye, my boyfriend took me down to the MEDICAL CENTER in the Ibersotar lobby at 630am (it was open 24 hrs) I was very panicked but Edmund, the doctor on site was great!! Talked me through it,made recommendations, and i was back cleared up almost immediately! LOBBY BAR at the quetzal side, was where we headed each evening after dinner Micaela is wonderful and so funny! Man that girl can hustle, hardworking and a sweetie as well!! We ventured down the beach(about 25min walk, or 5 min cab ) into the town of Playa Del Carmen, shopping,restaurants, nightlife and bars is close by! My boyfriend and I had such a wonderful time and would recommend this resort to anyone, of any age group!! had the perfect mix of relaxation, as well as upbeat fun! We both had the week of our lives, fell in love with Mexico, the people,food, resort and more in love with each other & what this beautiful world has to offer ! :) "

    Rating: 10,0
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  • Randy R says: 10 months

    very good

    "3rd visit. We'll be back."

    Rating: 10,0
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  • Robert Parkey says: 10 months

    an exceptional hotel to stay,the staff and surroundings being in a jungle, with all the wildlife, makes for a wonderful place to stay.

    "your website is small so easy to get around, but you give people a discount of 10% off next trip but only upto 2 months and in spain only. for 3 consecutive holidays to Mexico, we have stayed at the Quetzal playacar, at what can only be stated as at great cost, but never any kind of loyalty credit. as i must assume that you do keep a record of all visitors to your hotels,you must have a system which highlights returning guests. i cannot complain but only compliment all of the staff at the Quetzal, as each of the 3 times that we have stayed , from the gardeners to barmen, each and everyone of the behaved in a most proffessional manner towards us polite beyond caring. i felt sorry for all of the staff when they have to contend with the idiotic americans that seemed to arrive in abundance, but they still treated them very cordially. the last 2 times that we visited, i have been confined to a wheelchair, and it is surprising just how minor things become major when in a wheelchair, most access was passable but in the show room the ramps are too steep and require assisstance to get up them. others could ideally have a different surface on them instead of marble as as soon as there is any rain trying to get up the slopes is very hard indeed, and that was my only complaint . "

    Rating: 10,0
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  • Daniel Préfontaine says: 10 months


    "Hôtel excellent service excellent le seul désagrément la senteur forte du gaz des bateaux sur la plage . "

    Rating: 8,0
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  • Robert Hillson says: about 1 year


    "Fabulous holiday at the Iberostar Quetzal. Idyllic location on the beach . Feels like your in the jungle with tree covered walkways with wild animals all around, including monkeys, lemurs, agoutis, peacocks and tucans. Fabulous food in all the restaurants and amazing service from the friendly staff. This hotel is a jewel!"

    Rating: 10,0
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  • Viviane Molkens says: over 2 years

    I had a very relaxing holiday in a beautiful environment.

    "A very nice stay at the hotel with very friendly service!!!Only one remark,there was nasty smell in the bathroom."

    Rating: 9,0
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Ico_usa USA +1-888-923-2722 Toll-Free Call
Ico_mexico Mexico 01 800-849-1047 Toll-Free Call
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Service hours (GMT-4)

- Monday to Friday (09:00 AM to 07:00 PM)

- Closed Saturday and Sunday (12:00 AM to 12:00 AM)