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  • Book online IBEROSTAR Quetzal with IBEROSTAR Hotels & Resorts
  • IBEROSTAR Quetzal, Standard Room
  • IBEROSTAR Quetzal, Lobby
  • IBEROSTAR Quetzal, Swim Up Bar


Our guests reviewsIBEROSTAR Quetzal

  • Sherry R says: about 1 year

    I was very pleased with our states

    "We had a wonderful time, room was clean, animals on property were amazingly friendly, beach was was well staffed and beautiful. Night time activities were a little wanting could have lasted later"

    Rating: 9,0
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  • Polly Kopala says: about 1 year

    Worth a Repeat visit.

    "We only stayed one week at your hotel.The service and food were excellent. The staff were friendly and helpful when they could. Would go back in a heart beat! Thank You"

    Rating: 8,0
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  • Aileen Klawitter says: about 1 year

    Unfortunate accident marred our vacation and ruined the last couple days of our stay.

    "My husband and I recently completed a one week stay at the Iberostar Quetzal near Playa del Carmen. Our stay was from Tuesday Feb 11th to Tuesday Feb 18th. We were enjoying our visit but on Sunday Feb 16th I suffered a bad fall on a stairway going down into the bar area of the swim up bar. After the fall, I was told by the customer service rep that the stairs I went down were for employees only as if somehow this was my fault. I pointed out that it should have been marked if that was the case, which it wasn't. After the incident a doctor was called and then I felt they were more concerned about whether I could pay the $145 fee, which of course was outrageous. I had initially been informed that a doctor would be called and there would be no charge and then it was recanted. Overall the lack of consideration and concern was remarkable to me. Fortunately aside from bad bruising in several places and a sprained finger, I am recovering. It did however put the Iberostar resort in a bad light. I would caution anyone older as there are several places where there are slipping hazards at this resort. "

    Rating: 3,0
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  • Peggy Wigmore says: about 1 year

    I not so sure

    "The place was beautiful people were nice but the hard pill to swallow was the 2 collect calls to home in Canada cost me 320.00 Dollars. I tried to explain to reception they were collect calls only to be told they do not do collect calls. I got a rate before I called of 28.00 pretty expensive not impressed"

    Rating: 9,0
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  • Jérémie Havart says: about 1 year

    Wonderfull holidays @ Iberostar Tucan/Quetzal

    "Very nice complexe with friendly collaborator. Excellent organization (between restaurant, buffet, bar, activities,...) We had very pleasant holidays @ Iberosatar Tucan/Quetzal"

    Rating: 10,0
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  • Rachel says: about 1 year

    This hotel is perfect for young or older couples and families! Theres entertainment almost every day on the beach and they have activities to participate in all day long!!! Theres always a place open to eat almost 24/7!!! The staff were very professional

    "I would recommend this hotel to anyone! Awesome food! Awesome service! Awesome drinks! Confortable bed and extra clean room!!!"

    Rating: 10,0
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  • Sousa Family says: about 1 year


    "beeautiful place grounds abousolutely gorgeous. the service at the buffets could be better. the restuarants which we reserved were serviced very well. also didn't have much of selection the buffets were pretty much the same every day. a little disappointed also on the desserts not much as far as that. most of group did get sick not sure if it was the food? but that did put a slight damper on things. one of the group went to the clinic for some relief and was told it would be 140 us dollars. little disapointing as we got sick there. so we bought some pepto instead and took care of it ourselves. "

    Rating: 8,0
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Call Center

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Service hours (GMT-4)

- Monday to Friday (09:00 AM to 07:00 PM)

- Closed Saturday and Sunday (12:00 AM to 12:00 AM)