Our guests reviewsIBEROSTAR Quetzal
Not ony would we be happy to give your resort a return visit, but we would also highly recommend it to our friends
" Would have rated you a 10 except: Buffet food marginal, my medium-rare steak came well done, and we were surprised, to learn that the wine we ordered was not included ($49.) We also found that, if we were not at the beach before 10:am, it was a real struggle to find an empty lounge chair"Rating: 8,0
Just for the site and the personal and how clean it was we enjoy our 10 days and we will consider this hotel for our next trip.
"Very, very nice site. Very clean. Room in very good condition. The Staff is very nice and helpful. Beach and pool very impressive. Just very disapoint in the restaurants (a la carte) Seafood, steak house and i can figure out why the Mexican is horrible. I won't go back in those restaurants. Italian was fine. The buffet is a lot better even if i think that the menu should change at least each two days. I saw the same fish recipe in the three buffet for the ten days i was there. But it was good. We realy enjoy the work-out in the ocean every morning. Mauricio was very good. "Rating: 8,0
We plan to return.
"The rooms were very clean and well kept. The staff was helpful and friendly. We were accompanied by 7 members of our family which included a little girl 20 months. The staff were all very kind to her. We stayed at this hotel in 2008 and it was a very pleasant experience too. We will recommend your hotel to friends. "Rating: 9,0
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"Stayed with my family, 2 rooms, Nice 4 star resort. adequate rooms, resort was clean, staff was friendly. Have stayed at Iberostar before and will again. Food was typical resort. Had 3 small problems, couldn't check into our rooms until 4pm. Tried on different occasions to get change for $20.00 so I could leave tips. Each time the front desk said they could not, even though I seen a cash drawer. My wife and daughter used the spa and on the day before leaving they recieved a coupon for $50 off the spa treatment. I checked out the night before and they give me a $50 credit for my wifes spa treatment. At this time I also checked out my daughter, not knowing she also had a spa coupon. A few miutes later I went back to the desk to redeem my daughters coupon but they said it was to late to redeen it since we had already checked out. I was not to happy about this. I really should be given a $50 credit on my stay."Rating: 8,0
"We have just returned after 2 weeks at the iberostar quetzal, this has to be one of the most amazing hotels in Mexico, we had lovely rooms with comfy beds, seeing all the wild animals, the pathways with its lighting made this like an enchanted forest, direct onto the beach with miles of golden sand, this hotel had excellent facilities and all the staff could not do enough for you, we would not hesitate in recommending this hotel and hope to return again in the near future."Rating: 10,0