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IBEROSTAR Quetzal

Our guests reviewsIBEROSTAR Quetzal

  • Carl Nicholas says: 8 months

    I would really like to return and get to know the staff better. Quality people work here.

    "Great experience! Great location! All the staff we met were so concerned that we were #1 having a good time. How refreshing, we're not used to that kind of treatment!"

    Rating: 10,0
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  • David says: 8 months

    Average

    "Maintenance of the facilities needs attention. Nothing major just a lot of little things. Accommodations were messed up but with persistence we managed to get everything corrected by day three of our 7 night stay. The grounds at this hotel were excellent and the food was average. If you're the type of person who lets these things get to you then adjust my rating to 4. "

    Rating: 7,0
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  • Bruce Schollie says: 8 months

    Absolutely nothing to complain about.

    "Excellente!! We will be back."

    Rating: 10,0
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  • Peter Cussons says: 8 months

    See above.

    "This was our third stay in four years at the Iberostar Quetzal on the Mayan Riviera, so obviously we love the resort ! Everything was excellent--the staff, the service, the food, the beverages, the clean, comfortable rooms, the swimming pool complex, the beach and overall friendly atmosphere. It is a great place to take children--our five-year old grand-daughter loved it, with so many activities set up for kids, as well as the fascinating "wildlife"--peacocks, flamingos, cranes, iguanas, monkeys, turtles, agoutis, coati mundis, pelicans, toucans, even a giant tortoise ! The buffet for breakfast and dinner was superb, and we also went to three a la carte restaurants for supper--the Steak House, the Mexican Restaurant and the highly-entertaining Japanese Restaurant--all terrific ! Bottom line--we look forward to coming back to this resort !"

    Rating: 10,0
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  • E Hayes says: 8 months

    An excellent holiday and a delightful hotel

    "Our holiday at the Iberostar Quetzal Playacar was excellent The jungle setting with all the animals and birds in the grounds was delightful The beautiful white sand beach was kept really clean the rubbish disappeared like magic each day. The standard of food in the buffet restaurant was a very good standard likewise the a la carte restaurants. The staff were delightful always smiling pleasant and hard working. The only criticisms I have are that although the rooms are kept spotlessly clean they could do with a refurbishment. Some of the beach umbrellas need replacing and sometimes they run out of them. On some occasions althought the waiters in the main buffet restaurant worked really hard I felt that they were often a bit undermanned and under a lot of pressure. However we really enjoyed every aspect of our holiday thanks to your your delightful staff and would love to return one day "

    Rating: 10,0
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  • Tim Morris says: 8 months

    We have recommended this Resort to Family and Friends and will return ourselves in the near future.

    "My Wife and I have stayed at your wonderful Resort Iberostar Tucan Quetzal twice now and and have had a very enjoyable experience each time.The staff are friendly and helpful and always smiling. The Buffet Restaurants have many delightful food choices too suit any palate and the Ala Cartes are simply superb! I highly recommend the Japanese Steakhouse! The Resort has numerous animals and birds wandering freely about to the delight of your guests eg:Peacocks,Flamingos,agoutis,coatis to name a few. The swimming pool is huge and the beach is wide and long,great for walking. The Resort is 1.5 kilometers from downtown Playa Del Carmen and the Fashionable 5th Avenue. "

    Rating: 10,0
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  • Sherry R says: 8 months

    I was very pleased with our states

    "We had a wonderful time, room was clean, animals on property were amazingly friendly, beach was was well staffed and beautiful. Night time activities were a little wanting could have lasted later"

    Rating: 9,0
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- Monday to Friday (09:00 AM to 07:00 PM)

- Closed Saturday and Sunday (12:00 AM to 12:00 AM)