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  • Book online IBEROSTAR Quetzal with IBEROSTAR Hotels & Resorts
  • IBEROSTAR Quetzal, Standard Room
  • IBEROSTAR Quetzal, Lobby
  • IBEROSTAR Quetzal, Swim Up Bar


Our guests reviewsIBEROSTAR Quetzal

  • René Peguet says: 8 months

    Exelente situation .Absolutly good experience for all.Je think one day return

    "very nice hotel food and ebergement."

    Rating: 10,0
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  • Bob says: 8 months

    Great resort with impeccable beach

    "The only thing that could have made our stay any better is a room without a view of the Rio's service bldg. and their parking lot. Every AM would be nice having a coffee on our balcony. "

    Rating: 8,0
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  • Ma Ma Tia says: 8 months


    "The hotel and staff were amazing and treated us so much like Family. They were energetic and excited each time you see a staff member. Everything was so clean and kept up, the staff worked hard each day to clean and refresh the environment. The shows were to die for, the best I have seen and I attend many Broadway shows. The dancers were brilliant. The waiting staff and chefs were friendly with great service and the food was amazing and fresh. The activities were so much fun and the entertainment staff was so kind, and I had a blast with them during activities and even just seeing them around the pool. The animals running around was so unique, watching Monkeys from our balcony was a lifetime memory. We will return and can not thank everyone enough for the great memories, the good times and the love we felt at the Hotel"

    Rating: 10,0
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  • Frank says: 8 months


    "Always busy had a great time. Excellent staff,great entertainment in Playa del Carmen Tucan! "

    Rating: 9,0
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  • Norbert Smid says: 8 months

    This was one of our best holiday, thank you for it!

    "This was a really enjoyable stay for us, the rooms are cleans and spacious, the position of the hotel is just perfect, the beach is wondeful and wide. We loved the food, the bars, and all of the staff were very kind with us all the time! The nature in the hotel was so special, we loved being along with the animals!"

    Rating: 10,0
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  • John Stewart says: 9 months


    "Great resort, no complaints about the food or my room. Issues that bothered me were the volume of the entertainment music; it was far too loud, with the bass turned-up too much, even at the kids entertainment, so we avoided this abuse of our ears. The booming of music could not be avoided even in our rooms. Please do something about this. The thing that annoyed me the most was people saving seats in the shade around the pool and under palapas at the beach. For hours at a time seats were 'saved' with no-one using them thereby just wasting prime spots. In cases where seats are saved but those who saved them are nowhere to be seen, action should be taken to free-up the spots for the use of Iberostar guests who need them. I know this might be difficult to monitor but it partially ruined my holiday, seeing shade seats saved, but unused for a long time by selfish people. "

    Rating: 7,0
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  • Donna Vetter says: 9 months


    "I vacationed at the Iberostar Quetzal/Toucan in March of 2014. The resort is located in Playa del Carmen and is on a beautiful beach. We went with 2 other couples. Our room was located near the beach on the jungle side of the villa. If you are looking for upscale hotel rooms, this is not the place. The rooms are all in small villas with 3 floors. Every room has a small balcony, and a mini fridge with beer and soda pop. No other liquor was available in the rooms This resort is an Eco resort which means the plant and animal life are respected and preserved. There were monkeys, birds, small rodents and lizards roaming freely. The rooms were not fancy, but the bed was comfortable and the shower is warm. I suggest bringing your own shampoo, conditioner, and hair dryer, as the ones provided were not good. We asked for an extra bath towel and a better hair dryer and we never received either. Our friends experienced the same for room requests. You will spend most of your time outdoors, anyway. There were 4 or 5 buffets which serve all 3 daily meals. You can eat at your leisure at these places. The restaurant by the pool grills hamburgers at noon, which are delicious. Most foods are American style, but there are fajitas and nachos also. They also have self serve ice cream available at the beach restaurants. The lunch buffets by the pool had the same menu daily, which got a little boring, but it was good. It was fun trying foods I usually don’t eat at home. At night guests can make reservations at one of the many specialty restaurants. Dress is “dressy casual” at these places. We ate at all except the Italian restaurant. Every place we ate was very good, but the Mexican and the Japanese restaurants were both excellent. You will not be disappointed in the food here. The beach and pools area is excellent. It is clean and well maintained. We walked on the beach every day. And it was not rocky or littered at all. There are activities such as para-sailing and snorkeling available. Some are free, and some are not. The “Star Friends” organize activities daily. Beach volley ball, water aerobics, Zumba classes, Samba lessons, etc. go on daily. All are free and fun. The swim-up bar is adults only. Daniel , the bar tender mixes excellent cocktails. Drinks are available at all pools, the beach and restaurants, as well as several bars and nightclubs on the property. I enjoyed trying new drinks at the pool. The only problem at the pool/beach is that people tend to save chairs, and there are not enough for every person who wants one. Be there early and stay in your beach chair or someone will take it. You will be charge $10.00 if you lose your beach towel. Guests may participate in extra activities. These are fun and safe. I suggest booking these online, as they are more expensive if booked through the hotel. I did snorkeling and swimming with dolphins, and loved it. This hotel offers a free show every night, and they are different Sun. – Sat. We thought some were good and others were great. There are 2 nightclubs with live bands. I would recommend this resort to others, especially families. The Star Friends plan activities for children at the kid’s club. The best thing about this resort is the people. Everyone is very friendly and helpful. The employees work days and perform at night. They seem to do whatever it takes to make guests have a wonderful time…which we did! "

    Rating: 10,0
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Service hours (GMT-4)

- Monday to Friday (09:00 AM to 07:00 PM)

- Closed Saturday and Sunday (12:00 AM to 12:00 AM)