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IBEROSTAR Quetzal

Our guests reviewsIBEROSTAR Quetzal

  • James says: 7 days

    Overall great time.

    "Only negative was the air conditioner and fan kept turning off. Therefore the room could never catch up and remained warm."

    Rating: 9,0
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  • Pete Rogers says: 9 days

    Great hotel and location. Expensive on site facilities.

    "This is my 10th All inclusive and this was probably the best standard. It's a Very Good hotel. Food was a high standard. Never waited for to queue for anything, always plenty of seating. Staff were attentive. Grounds were spotless. Rooms were a decent size and standard and always cleaned daily. Drinks and ice cream dispensers were a great idea. Plenty of sunbeds on the beach and around the pool, never had any problems finding one. Some small negatives is that the sunbeds really are all too close together, having said that if there were less you may struggle to find one. Hotel trips, water sports, diving prices on site are far too expensive compared to other resorts, hence we didn't do any in resort which is a pity."

    Rating: 9,0
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  • Smith says: 10 days

    Brilliant

    "Hotel was brilliant,very chilled atmosphere,staff couldn't do enough to make your stay enjoyable.Buffet food was good and we ate at three of the restaurants as well.Pool great but beach is awesome.Rooms clean and comfy,loved the animals.Fanatastic holiday and all credit should go to your staff for their hardwork and smiles every day."

    Rating: 10,0
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  • Irina Kurilova says: 10 days

    Excellent vacations

    "Our third stay at Iberostar Tucan/Quetzal was great! The entertainment team exceeded all our expectatiions (as usually)! Thank you for the great vacations!"

    Rating: 10,0
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  • Irina Kurilova says: 10 days

    Excellent vacations

    "Our third stay at Iberostar Tucan/Quetzal was great! The entertainment team exceeded all our expectatiions (as usually)! Thank you for the great vacations!"

    Rating: 10,0
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  • Stephen Wilson says: 12 days

    Good location and good atmosphere.

    "Second visit to this hotel, still a very good destination, beach is excellent.Free WiFi should be included.The hotel staff are friendly in all areas, the entertainment staff are good and produce some good evening shows. On this visit, more sea food and fish were on the menu which on some days were the only option, not good as my wife struggled on these days as she does not eat fish etc. The chairs and cushions need to be replaced in all areas as they are worn out,they make your back ache...... Overall I would visit this hotel again,make sure you keep your receipts for things like WiFi etc as they did try to charge me again for this on check out,even though I had the receipts they still questioned me about making another payment, get the member of staff to sign the receipts."

    Rating: 9,0
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  • Wiesner Ks says: 16 days

    Wonderful time!

    "Fantastic resort. Second year in a row we have stayed at the Iberostar in Playa Del Carmen. We love this resort. The food and specialty restaurants are very good. The Japanese is our favorite. All the staff are so friendly and very helpful. Love the jungle with the monkeys and the wildlife. This resort is very clean, they are always working on it nonstop to keep it clean. Went out at 6am every morning to claim some beach chairs and to watch the sunrise. Everyone needs to watch the sun rise it is so beautiful. We booked excursions through both Apple and Funjet. The snorkeling is amazing. Did the Catamaya snorkel and party boat. Have been to all the ruins and the Mayan people were and are amazing people. Everywhere we went the Mexican/Mayan people were very friendly. The STAR staff at the resort and fun and always full of smiles and excitement. Love love this resort and will go back for a third time!!!"

    Rating: 10,0
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