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  • IBEROSTAR Quetzal, 4.5 stars nice accommodation
  • IBEROSTAR Quetzal, 4.5 stars nice accommodation
  • IBEROSTAR Quetzal, holidays with a very nice accommodation, gastronomy and leisure
  • Gorgeous holidays in Playa del Carmen. IBEROSTAR Quetzal

IBEROSTAR Quetzal

Our guests reviewsIBEROSTAR Quetzal

  • Donna Louise Stoddart says: about 1 month

    "Amazing Location, Hotel, Staff and Experience"

    Rating: 10,0
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  • Charles Anthony Clark says: about 1 month

    "Overall, I enjoyed the stay. Buffet food was well presented and tasty. Staff were helpful and friendly. I respectfully offer feedback regardging: -alcohol drinks being poorer quality (except in lobby bar) -night entertainment -as an American, I would have appreciated seeing more of the Mexican culture represented in the shows, rather than shows I can find in the USA -I was disappointed that the discoteca was being renovated, as I had looked forward to enjoying that -GREAT pool area -I appreciate that the buffets were kept open late, for snacking after the bar -pool side drink waitresses were wonderful!"

    Rating: 8,0
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  • Lynn Rosella Walker says: about 1 month

    "Overall quality of Iberostar Quetzal was good. Staff were very friendly apart from staff serving drinks outside Tropical Bar early evening. Their attitude let the hotel down and they gave the impression that they did not want to be there and were not enjoying their job. The service was terrible, despite tipping and ordering in Spanish and not English."

    Rating: 8,0
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  • Monica Blood says: about 1 month

    "Friendly staff, clean hotel, good variety of food, and lots of activity. Has plenty of shade umberella's on the beach."

    Rating: 10,0
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  • Jacqueline Raynor says: about 1 month

    "Just keep doing what you are doing, don't try to mend what isn't broken. The atmosphere is so relaxing,and the natural surroundings are what makes the whole experience so enjoyable. It is very obvious that you invest a lot of time in training your staff and is rewarded by the excellent service they provide to your customers. This was our first visit to the Quetzal, but I'm certain that we will return, we enjoyed it so much. The only thing that may be improved is that when you have a beach event, like the Paella Party is to move it down the beach to the open area and perhaps set it up first thing in the morning. For one you would improve the safety aspect by moving gas burners away from the spa palapas, and allow your guests to enjoy the sun loungers without being knocked by the staff setting up equipment."

    Rating: 10,0
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  • Katherine Margaret Custer says: about 1 month

    "Resort itself is really nice. Beautiful grounds and well kept. Room was good size and stocked well and the daily cleaning service was good. The beach and pools were great. My only "less than what I expected" was the food. Buffet was OK, theme restaurants were not very good food and the service difference from the rest of the resort was disappointing - felt like "a number". Massage with Mary at the Spa was TOPs! Service from Lomas on the ground was excellent. Lobby shops are expensive and simple items are over priced. This resort as an all inclusive was very good overall. I would recommend it for the price range but I want 100% in all areas next time. Next trip I will spend a little more for better food options. The staff there works very hard, we saw that daily."

    Rating: 8,0
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  • Edward Jimenez says: about 1 month

    "OVERALL EXPERIENCE OF ALL HOTEL STAY WAS VERY EXCELLENT WILL BE TRYING TO GO AGAIN FOR SURE."

    Rating: 10,0
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