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  • Book online IBEROSTAR Quetzal with IBEROSTAR Hotels & Resorts
  • IBEROSTAR Quetzal, 4.5 stars hotel
    From USD


Our guests reviewsIBEROSTAR Quetzal

Guy Wilson says: 4 days


"Overall, a thoroughly enjoyable experience. Fabulous location (including the "jungle" and animals), very hard-working staff (especially the evening entertainment) nearly all of whom were thoroughly jovial though the odd one or two acted like they didn't want to be there. It may have been the fault of our tour company (Thomas Cook) but we were slightly disappointed we didn't know beforehand about booking up the speciality restaurants (could we have done this in advance of our stay?), nor the fact that USD was a favoured currency - in my ignorance, I came with Mexican Pesos but looking at the USD:Peso exchange rates for excursions etc... it would have been far better for me to come with USD instead. There were a few niggles: the maid didn't always leave face flannels in our bathroom; the umbrella was removed from our room (though fortunately it didn't rain once during our stay); on two occasions when ringing the front desk, I was answered but then placed on hold indefinitely and forgotten - when I put the phone down and redialled, I straightaway spoke with someone who was available. But as I said, these were niggles. More than a niggle was having to pay for wifi; this was listed in the Thomas Food was generally good in the buffet espcially the crispy bacon at breakfast (please tell me this was grilled and not deep-fried). One disappointment though was the orange juice; I can only describe it as bland - was it powdered? I'd hoped for fresh OJ particularly at breakfast - there was someone producing fresh juice from pineapples and melons etc... (though watered down) so fresh OJ would have been nice too."

Rating: 8,0
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Linda says: 4 days


"Fantastic hotel BUT no air conditioning in lobby, buffet restaurants, 2 x al la carte restaurants, bars, entertainment venue. When temperatures reach 35+ degrees and 85% humidity A/C is a must! "

Rating: 9,0
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Malika says: 5 days

Pretty good

"Its a beautifull hotel surrounded by amazing nature well maintained its big enough .everything is pretty good just the room isolation is not ok i Had difficulty to sleep well at 11 12 pm and 5 am they are a lot of hard noises....exept that and the veggies assortiment it was pretty good "

Rating: 8,0
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Antonio & Sabrina says: 21 days

all good

"+The Iberostar Quetzal is a beautiful Hotel with a wonderful Garden! Many nice animals, great swimmingpool an beach! - the service (staff), in the buffet restaurant is not always very good for a 5 star Hotel."

Rating: 8,0
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Sande' B. says: 2 months

We are planning a return trip. The resort was clean, food was good, the beach was clean as well as the pool. The jungle is an asset if you want a tropical resort vacation.

"The resort was enjoyable and we plan to return. The buffets had a good selection and the specialty restaurants were also enjoyable. The Japanese was fun but the food was very salty. We requested to have adjoining rooms when booking our reservation but it didn't happen. They did get us a couple rooms away from each other on the same floor. My husband thought the beds were too hard but if you request a pad, they will bring it to the room. Everyone was friendly and as helpful as possible."

Rating: 9,0
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Susan Shively Palmer says: 2 months

Maravilloso! Disculpe, but I think the word you're looking for instead of "resume" is "summarize", como un resumen.

"Everything was just fantastic--the people were so friendly, the accommodations lovely, the pools and beach incredibly beautiful. Of course, the "selva" environment, which is what we chose the Iberostar for, was wonderful. "

Rating: 10,0
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Phil And Cindy says: 3 months

Wonderful Stay! Can't wait to go back!

"We really liked this resort. The grounds were amazing. The food was good. It's a bit of a hassle finding seating space at the pool or beach. Service from staff was really good. They honoured the room request we had made in advance. We enjoyed the entertainment. We will be back!!"

Rating: 9,0
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Service hours (GMT-4)

- Monday to Friday (09:00 AM to 07:00 PM)

- Closed Saturday and Sunday (12:00 AM to 12:00 AM)