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  • IBEROSTAR Paraíso Maya, holidays with a very nice accommodation, gastronomy and leisure
  • IBEROSTAR Paraíso Maya, 5 stars hotel
    From USD
    167
    PP/PN
  • Hotel in Playa Paraíso. IBEROSTAR Hotels & Resorts
    From
    20%
    PP/PN

IBEROSTAR Paraíso Maya

Our guests reviewsIBEROSTAR Paraíso Maya

  • Susan B. says: 27 days

    Wonderful

    "Just returned from Iberostar Paraiso Maya. It is a beautiful hotel. Food good, staff attentive and friendly. Lovely rooms and pools, beach a short distance at edge of property. Large property-needs better signage to lobby, etc, from the rooms. We stayed 6 nites and got the hang of it toward the end. Very hot and humid, uncomfortable if not in water. All restaurants included, make reservations for them right away, they fill up!"

    Rating: 9,0
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  • B Chack says: 28 days

    We would definitely return to this beautiful resort.

    "We had a wonderful time at Paraiso Maya during the week of August 16, 2014. The employees were friendly and helpful. The only area we were not completely happy with were the restaurants. The service was great, but the food was not as good. We actually liked the buffet better. "

    Rating: 9,0
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  • Michael Matilsky says: 29 days

    As Aove. I have been to Cancun 8-10 times so I'm in a position to accurately review properties.

    "I found the property clean and the staff friendly. The pool was beautiful with plently of chairs and shaded areas. I felt the food was solid however found the need to make reservations every night inconvenient. I was a little dismayed that I sliced the bottom of my foot on a broken pool light and came to find out that another guest had the accident the day prior without the light being repaired. As well we were offered medical care (which I was able to decline as my self and all guests are physicians) at an extra charge. If someone is injured by a negligent act there care sould be offered for no charge All things considered I had a fine vacation as did my guests. The above issues are correctable and would make this property more attractive and could then compete with entities such as Place/Hard Rock."

    Rating: 7,0
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  • Miriam Silva says: about 1 month

    Our experience was very good and we will definitely recommend this resort making a point of the food choices.

    "As a family with 3 children we definitely go back again to this beautiful resort. Paraiso Maya has incredible installations and amenities . It has great customer service. We will love to recommend to expand te variety of food , that's where we saw a deficiency . We had stayed at other major resorts and have seen a diversified gastronomy in all the buffet restaurants , but when he visited the ones at paraiso maya always had the same type of breakfasts choices , lunch and dinner . Somedays we where expecting to see at least beans , potatoes, migas, cheese guisados,nopalitos,but no they only had eggs , omelettes, bacon and limited sweet bread choices. Also desserts always the same choices. Honestly what it really surprised us is that we never saw a variety of Sea Food , very surprising and dissappointing for being at the beach and never had a coctel shrimp, crab , lobster , at he buffet restaurants . The main food they have at Buffet restaurants was always burgers, that's not something We want to enjoy in our vacations . "

    Rating: 10,0
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  • Meredith Cohen says: about 1 month

    Not so great

    "I liked the facilities (pool, beach) but the food was not great and neither was the service. The staff at the fine dining restaurants gave our party (there for a destination wedding) a very hard time about reservations, putting our tables together and being loud (which we were not). They were not accommodating at all, and the whole wedding was 80 people who otherwise would not have gone to that resort. "

    Rating: 4,0
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  • Jill Gaffrey says: about 1 month

    Very good

    "Iberostar Paraiso Maya is a great resort located on a beautiful tropical property. The grounds are very well maintained. The architecture and the overall decor including the art work in the lobbies, bars, and restaurants adds greatly to the beauty of the resort. For the most part all the staff were very friendly and always said hello and greeted you with a big smile. We felt very welcomed and comfortable on the resort. The front desk and concierge were very accommodating with any room issues or requests we made. The suites were spacious, very clean, and a comfortable temperature. Slightly softer beds and more sufficient lighting especially in the bathrooms would be one recommendation I would make. I will be honest I was somewhat disappointed with the food. There was a lot to choose from the buffets, but I didn't find too much variety from day to day. Also, there was not enough separation between the meat and vegetable dishes for people who are vegetarians and don't like cross contamination with serving utensils. That was a big issue for my daughter. We did feel there weren't enough employees working in the restaurants and bars and experienced long wait times. Some of our requests were completely forgotten about. We didn't get upset because we could see the employees were working very hard to accommodate but were spread very thin. I think it would greatly benefit the resort to hire more people because other guests were complaining of similar issues. The equipment in the gym was dated. Exercise is a very important part of today's world, and I feel it is very important to have a large facility, that is well equipped with up-to-date equipment to accommodate the many devout exercisers that visit your very large property. I am a runner so I thoroughly enjoyed running around the beautiful grounds despite the hot humid heat. The pools were amazing. I love the free form style. I think adding a few more activities to the main pools throughout the day would be a plus. Over all, our stay was great and we felt we got good value for the money we spent. I would definitely visit your property again some time."

    Rating: 8,0
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  • Jill Gaffrey says: about 1 month

    Very good

    "Iberostar Paraiso Maya is a great resort located on a beautiful tropical property. The grounds are very well maintained. The architecture and the overall decor including the art work in the lobbies, bars, and restaurants adds greatly to the beauty of the resort. For the most part all the staff were very friendly and always said hello and greeted you with a big smile. We felt very welcomed and comfortable on the resort. The front desk and concierge were very accommodating with any room issues or requests we made. The suites were spacious, very clean, and a comfortable temperature. Slightly softer beds and more sufficient lighting especially in the bathrooms would be one recommendation I would make. I will be honest I was somewhat disappointed with the food. There was a lot to choose from the buffets, but I didn't find too much variety from day to day. Also, there was not enough separation between the meat and vegetable dishes for people who are vegetarians and don't like cross contamination with serving utensils. That was a big issue for my daughter. We did feel there weren't enough employees working in the restaurants and bars and experienced long wait times. Some of our requests were completely forgotten about. We didn't get upset because we could see the employees were working very hard to accommodate but were spread very thin. I think it would greatly benefit the resort to hire more people because other guests were complaining of similar issues. The equipment in the gym was dated. Exercise is a very important part of today's world, and I feel it is very important to have a large facility, that is well equipped with up-to-date equipment to accommodate the many devout exercisers that visit your very large property. I am a runner so I thoroughly enjoyed running around the beautiful grounds despite the hot humid heat. The pools were amazing. I love the free form style. I think adding a few more activities to the main pools throughout the day would be a plus. Over all, our stay was great and we felt we got good value for the money we spent. I would definitely visit your property again some time."

    Rating: 8,0
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