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  • IBEROSTAR Paraíso Maya, holidays with a very nice accommodation, gastronomy and leisure
  • IBEROSTAR Paraíso Maya, 5 stars hotel
    From USD
    167
    PP/PN
  • Hotel in Playa Paraíso. IBEROSTAR Hotels & Resorts
    From
    20%
    PP/PN

IBEROSTAR Paraíso Maya

Our guests reviewsIBEROSTAR Paraíso Maya

  • Meredith Cohen says: 13 days

    Not so great

    "I liked the facilities (pool, beach) but the food was not great and neither was the service. The staff at the fine dining restaurants gave our party (there for a destination wedding) a very hard time about reservations, putting our tables together and being loud (which we were not). They were not accommodating at all, and the whole wedding was 80 people who otherwise would not have gone to that resort. "

    Rating: 4,0
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  • Jill Gaffrey says: 17 days

    Very good

    "Iberostar Paraiso Maya is a great resort located on a beautiful tropical property. The grounds are very well maintained. The architecture and the overall decor including the art work in the lobbies, bars, and restaurants adds greatly to the beauty of the resort. For the most part all the staff were very friendly and always said hello and greeted you with a big smile. We felt very welcomed and comfortable on the resort. The front desk and concierge were very accommodating with any room issues or requests we made. The suites were spacious, very clean, and a comfortable temperature. Slightly softer beds and more sufficient lighting especially in the bathrooms would be one recommendation I would make. I will be honest I was somewhat disappointed with the food. There was a lot to choose from the buffets, but I didn't find too much variety from day to day. Also, there was not enough separation between the meat and vegetable dishes for people who are vegetarians and don't like cross contamination with serving utensils. That was a big issue for my daughter. We did feel there weren't enough employees working in the restaurants and bars and experienced long wait times. Some of our requests were completely forgotten about. We didn't get upset because we could see the employees were working very hard to accommodate but were spread very thin. I think it would greatly benefit the resort to hire more people because other guests were complaining of similar issues. The equipment in the gym was dated. Exercise is a very important part of today's world, and I feel it is very important to have a large facility, that is well equipped with up-to-date equipment to accommodate the many devout exercisers that visit your very large property. I am a runner so I thoroughly enjoyed running around the beautiful grounds despite the hot humid heat. The pools were amazing. I love the free form style. I think adding a few more activities to the main pools throughout the day would be a plus. Over all, our stay was great and we felt we got good value for the money we spent. I would definitely visit your property again some time."

    Rating: 8,0
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  • Jill Gaffrey says: 17 days

    Very good

    "Iberostar Paraiso Maya is a great resort located on a beautiful tropical property. The grounds are very well maintained. The architecture and the overall decor including the art work in the lobbies, bars, and restaurants adds greatly to the beauty of the resort. For the most part all the staff were very friendly and always said hello and greeted you with a big smile. We felt very welcomed and comfortable on the resort. The front desk and concierge were very accommodating with any room issues or requests we made. The suites were spacious, very clean, and a comfortable temperature. Slightly softer beds and more sufficient lighting especially in the bathrooms would be one recommendation I would make. I will be honest I was somewhat disappointed with the food. There was a lot to choose from the buffets, but I didn't find too much variety from day to day. Also, there was not enough separation between the meat and vegetable dishes for people who are vegetarians and don't like cross contamination with serving utensils. That was a big issue for my daughter. We did feel there weren't enough employees working in the restaurants and bars and experienced long wait times. Some of our requests were completely forgotten about. We didn't get upset because we could see the employees were working very hard to accommodate but were spread very thin. I think it would greatly benefit the resort to hire more people because other guests were complaining of similar issues. The equipment in the gym was dated. Exercise is a very important part of today's world, and I feel it is very important to have a large facility, that is well equipped with up-to-date equipment to accommodate the many devout exercisers that visit your very large property. I am a runner so I thoroughly enjoyed running around the beautiful grounds despite the hot humid heat. The pools were amazing. I love the free form style. I think adding a few more activities to the main pools throughout the day would be a plus. Over all, our stay was great and we felt we got good value for the money we spent. I would definitely visit your property again some time."

    Rating: 8,0
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  • Anonymous says: 18 days

    Fantastic first trip to Cancun

    "Great pool, cool pool-side bar, great variety of food at buffets, great English spoken, great customer service and friendliness, lots of activities for kids and adults, short walk to the beach, as much tequila and cervazas for the choosing ;), peacocks and coatis on the resort, shopping and a small nightclub. It was our first trip to Cancun and we would recommend Pairsio Playa to anyone that wants a 5 star experience."

    Rating: 10,0
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  • D.Kurczewski says: 19 days

    The turquois Carribean Sea was so beautiful.

    "Beautiful resort, just had a hair dryer that didn't work, or the tv remote. However the replacement and repairs were taken care of quickly. Very nice staff. The buffet staff are so friendly and gracious to our lack of spanish. Would definately recommend . Drinks were okay but need more consisency with mixed drinks."

    Rating: 9,0
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  • Mcbrown says: 21 days

    A great time was had!!

    "We were at Iberostar Paraiso Maya for a family (multigenerational) celebration. Enjoyed our stay, however, felt a few minor improvements would enhance the experience. While a good variety of activities are offered there is no easy manner to access information on these activities. Consideration should be given to something like a daily activity sheet put under guest rooms or listed on the Iberostar channel on TV. This resort requires a lot of walking and greater availability of golf carts to aid transporting guests would be very helpful. A clearer and uniform policy on golf cart use would be beneficial. We had a family member with mobility issues and received conflicting Information and some difficulty in securing golf cart pick ups (was advised we needed to call concierge in building but concierge advised they couldn't make such arrangements (finally agreed due to mobility issue ), was advised to call bell boys, etc.) "

    Rating: 9,0
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  • Varallo says: 22 days

    Overall, we had a great visit and loved the staff, they were fantastic!

    "The staff and customer service were excellent. The rooms were spacious, clean and the bed was very comfortable. The grounds were beautiful, although they were in need of some power washing in areas and you really need to add more umbrellas on the beach area. The only complaints we had were the food in some of the gourmet restaurants were below average and we are convinced the top shelf alcohol was watered down. I don't drink a lot and after one shot of vodka, can usually only handle one more. This goes for a martini etc., two drinks is always my limit. Each time I ordered absolute at any of the bars, I felt nothing. One night I ordered three shots and still, nothing. If I was a drinker, this would have been a big problem for me as we updgraded to ensure we had access to top shelf liquor in addition to higher quality food choices. "

    Rating: 8,0
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