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Iberostar Hotels & Resorts
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  • IBEROSTAR Paraíso Maya, holidays with a very nice accommodation, gastronomy and leisure
  • IBEROSTAR Paraíso Maya, 5 stars hotel
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  • Hotel in Playa Paraíso. IBEROSTAR Hotels & Resorts

IBEROSTAR Paraíso Maya

Our guests reviewsIBEROSTAR Paraíso Maya

  • Jill Gaffrey says: 5 days

    Very good

    "Iberostar Paraiso Maya is a great resort located on a beautiful tropical property. The grounds are very well maintained. The architecture and the overall decor including the art work in the lobbies, bars, and restaurants adds greatly to the beauty of the resort. For the most part all the staff were very friendly and always said hello and greeted you with a big smile. We felt very welcomed and comfortable on the resort. The front desk and concierge were very accommodating with any room issues or requests we made. The suites were spacious, very clean, and a comfortable temperature. Slightly softer beds and more sufficient lighting especially in the bathrooms would be one recommendation I would make. I will be honest I was somewhat disappointed with the food. There was a lot to choose from the buffets, but I didn't find too much variety from day to day. Also, there was not enough separation between the meat and vegetable dishes for people who are vegetarians and don't like cross contamination with serving utensils. That was a big issue for my daughter. We did feel there weren't enough employees working in the restaurants and bars and experienced long wait times. Some of our requests were completely forgotten about. We didn't get upset because we could see the employees were working very hard to accommodate but were spread very thin. I think it would greatly benefit the resort to hire more people because other guests were complaining of similar issues. The equipment in the gym was dated. Exercise is a very important part of today's world, and I feel it is very important to have a large facility, that is well equipped with up-to-date equipment to accommodate the many devout exercisers that visit your very large property. I am a runner so I thoroughly enjoyed running around the beautiful grounds despite the hot humid heat. The pools were amazing. I love the free form style. I think adding a few more activities to the main pools throughout the day would be a plus. Over all, our stay was great and we felt we got good value for the money we spent. I would definitely visit your property again some time."

    Rating: 8,0
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  • D.Kurczewski says: 6 days

    The turquois Carribean Sea was so beautiful.

    "Beautiful resort, just had a hair dryer that didn't work, or the tv remote. However the replacement and repairs were taken care of quickly. Very nice staff. The buffet staff are so friendly and gracious to our lack of spanish. Would definately recommend . Drinks were okay but need more consisency with mixed drinks."

    Rating: 9,0
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  • Varallo says: 9 days

    Overall, we had a great visit and loved the staff, they were fantastic!

    "The staff and customer service were excellent. The rooms were spacious, clean and the bed was very comfortable. The grounds were beautiful, although they were in need of some power washing in areas and you really need to add more umbrellas on the beach area. The only complaints we had were the food in some of the gourmet restaurants were below average and we are convinced the top shelf alcohol was watered down. I don't drink a lot and after one shot of vodka, can usually only handle one more. This goes for a martini etc., two drinks is always my limit. Each time I ordered absolute at any of the bars, I felt nothing. One night I ordered three shots and still, nothing. If I was a drinker, this would have been a big problem for me as we updgraded to ensure we had access to top shelf liquor in addition to higher quality food choices. "

    Rating: 8,0
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  • Delgado Family says: 11 days

    See above.

    "We had a very good time. Only wish thre were more units over looking the beach. My son got a henna tattoo at the hut on your grounds. He had a sever reaction to the paint. After investigating true henna is not black. When it is black there is usually walnut oil in the paint. My son has server reaction to oils from nuts. There needs to be a disclosure on the hut. He may have permanent scaring."

    Rating: 9,0
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  • Todd Skinner says: 19 days


    "Very nice resort with good food and good food options. Beautiful beach and and very nice pools. A 2nd swim up pool bar is need on the pool directly behind the existing pool bar."

    Rating: 9,0
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  • Laura says: 21 days

    Would recommend this fab hotel for all!

    "Loved hotel , rooms v clean, staff v friendly, great food selection ,fabulous pool and beautiful beach. Entertainment varied and always something to do. Loved all artefacts. Big problem of reserving sunbeds!! Beds were saved with a bottle of water, a flip flop, a sun screen? Often beds not sat on until afternoon. If you got up after 8am most of shaded beds had gone. Guests should be made aware at check in its not allowed. And staff should remove items. "

    Rating: 8,0
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  • Rosa says: 21 days

    Will not return

    "The hotel was o.k. , nothing spectacular. I have no plans to return in the future."

    Rating: 5,0
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- Monday to Friday (09:00 AM to 07:00 PM)

- Closed Saturday and Sunday (12:00 AM to 12:00 AM)