IBEROSTAR Paraíso Del Mar
Our guests reviewsIBEROSTAR Paraíso Del Mar
A wonderful vacation!!!!
"The total complex was very clean and well maintained in spite of hurricane rina. Employees were very friendly, cordial and at our service at all times. Will recommend this resort to all friends and relatives. Thank you for making our stay a pleasant one."Rating: 10,0
"Needed better lighting in the bathroom. Bathroom in general needed to be updated. The toilet would flush by itself all the time and the hair dryer would start by itself. Very annoying at night when you are trying to sleep. Pool water was way too cold! On the plus side, staff was very nice, loved all the animals that were around. The food was very good."Rating: 5,0
Our stay was great. This is our thrid time at this resort and we will be back
"Your hotel was excelant in every way except I think you could improve on your buffets.Therooms were clean and large.The pool was great.Your staff was wonderful and very helpful"Rating: 9,0
"The check-in/out process was not good. The staff was nice but not very competent and not enough staff. Upon checkin we were told we had non smoking adjoining rooms (asked for non smoking and didn't care if they were adjoining). We were given a smoking room and the rooms were not adjoining! It took almost 2 plus hours to finally get to a room that we could only have for one night and then had to move again. We paid for an ocean front room just to get it resolved for the night). Upon check-out e waited 30 minutes to check out and finally just left our keys and came back. They were going to charge us for late check out but realized that we had not been in our rooms."Rating: 8,0
As a returning guest, not sure I would come back because of filthy pool and repair needs!
"We have been to Iberostar Beach twice first time for Del Mar. Food, service all Excellent as always. Very disappointed in the pool area and waterfall cave being down the entire week! Pool filthy and in need of major repairs. Nice to see staff we know from previous trips Diadel and Marvin in the dining areas. As a returning guest and a member of Iberostar on line. Very disappointed in the room view, and no waitresses on the beach. When you give such great service, you expect that service when you return. Your staff is always amazing!! Food is always amazing!! just very disappointed in the view of our room. all the taped off areas by the pool, and how filthy the pool was!! not sure I will return again."Rating: 5,0