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  • IBEROSTAR Paraíso Del Mar - IBEROSTAR Hotels & Resorts
  • IBEROSTAR Paraíso Del Mar, 4.5 stars resort
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IBEROSTAR Paraíso Del Mar

Our guests reviewsIBEROSTAR Paraíso Del Mar

  • Dan Q says: 6 months

    Okay - resume

    "Our family had a great time and enjoyed your entertainment staff's enthusiasm."

    Rating: 9,0
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  • David Shinherr says: 6 months

    This was the best vacation ever. We really had a great time. From the minute we stepped into the lobby, we had nothing but great service.

    "We had the best experience ever. "

    Rating: 10,0
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  • Ed says: 6 months

    Friendly,very nice rooms,very good food.problem is they charge for internet access which is a rip off.

    "Also problems going from one Iberostar to another right beside each other."

    Rating: 9,0
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  • Beth Van Cutsem says: 6 months

    great experience

    "Resort was bigger than what we have usually stayed,but very easy to get around. Beautiful resort!!!! Beautiful beaches!!!! Staff was awesome!!!! Incredible vacation!!! Love the coatimundi!!!"

    Rating: 10,0
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  • Carl Tremblay says: 6 months

    overall, a very godd experience at this hotel

    "realy enjoy my experience at the Iberostar paraiso Del mar , Riviera Maya. the only negative point that I have to mention, is the noise from the jet skis that are going in an out at the beach during the day. usualy when we go on vacation, is to have tranquility. the jet skis were very Noisy, wich I did not like "

    Rating: 8,0
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  • Joseph Ruggiano says: 6 months

    Had an excellent week!

    "The resort and beach was clean. The food was very good. The pools were a bit dirty with natural debris as well as straws from drinks. I think a better effort should be made to skim the pools during non pool hours. That is my only negative. Service was great, people were friendly anf my wife and I will no doubt be back!"

    Rating: 9,0
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  • Oonagh says: 6 months

    I didn't include in my tripadvisor post, Chefs Alexis and Georgina were wonderful with my gluten allergy, Monica set up the allergy letter for me, Marisol did a great job with the one trip we took this time, phoning to double check on the food for me. I

    "This is what I just posted to TripAdvisor. We've just returned from yet another great week at an Iberostar hotel. We've stayed at all but the Grand in Riviera Maya, the Tucan and then in D.R. I really have to wonder (and many other people say the same) where some of the complaints come from. I don't think Iberostar can control the wind, but people complained. Yes, last week was windy some days so the ocean was strong but the sun was still hot, rain (warm) one afternoon and that's all. I am a gourmet chef trained in London and Switzerland, and I have no real problems with the food. No the food is not piping hot many times, but these are either open air restaurants or with a/c. There is a huge selection of food. One day the scrambled eggs were runny at one counter, but they are freshly made in front of you. Ask for the omelette to be well cooked. Smile at people, it's amazing how helpful they are when you are nice to them. And I am gluten intolerant so my selection of food is immediately lessened. Try and remember that guests come from Canada, Europe, Russia and South America as well as America. That's why you see cheeses and cold cuts at every meal. Huge amount of salads at every meal, both plain lettuce and composed salads. Plain chicken, fish, meats but also deep fried shrimp, calamari, fish and meats in sauces. And pizza, pasta, hotdogs, burgers, nachos and freshly made donuts. I had e-mailed in advance saying I was gluten intolerant. I got an immediate positive response, a letter was prepared by the hotel for me to give to chefs who were very helpful. Yes they made some mistakes, but only in not being sure of some of the ingredients or if the food was from an outside supplier. But then they recommended not to eat it. I didn't have any gluten reaction. Some people complain about getting sick. We've NEVER got sick, but then we don't sit and scorch in the sun or drink so much that we pass out (as we heard one female spring breaker laugh about herself), or eat too much. Do take any of your first aid helps with you- I heard one man say he paid $17 for a few headache pills. Doctors are very expensive, hotel lobby shop does carry the usual tums, pepto bismol etc. Complaints about walking - depending on your room you are either going to walk to the beach or walk to the lobby, but with all the food you are probably eating, the walking is good for you. Most reviews tell you how large the grounds are. They are also immaculate and beautiful, lawns raked of leaves, walkways power washed, sand brushed off wooden walkways at the beach. We have never had a dirty room. I saw someone complaining that Iberostar didn't provide hair conditioner. They do provide a combined shampoo/conditoner, but most women would use their own preferred brand. the Star friends work really hard. this year we didn't make it to any of the evening shows, they start at 9.45 pm and with the time difference we had crashed by then. But in the past they were excellent. Plenty of beach activities, I always did the water aerobics , followed by dancing, pool games. the paella on the beach was amazing, I can't eat it because it contains mussels but everyone loved it. Hilarious but very sweet Limbo contest with grandads allowed to cheat and the little ones being teased and getting prizes. But yes, over the last few years there is not so much shrimp, high end etc, but that's the same everywhere. It is still excellent value for money, see if you can get the same price anywhere in America. If you don't like all the children, don't book to come when it is obviously school vacation week. That's what we do, our son was never a brat, but others............... Avoid spring break, noisy drinkers, not the hotel's fault. the drinks are better quality at the lobby or restaurant bars. I asked and was told they are trying to work out a system to improve the drinks at the beach bar, but you always see a long line of people at the pool and beach bars. But yes, I did notice a difference in taste in various bars. Beds in Mexico seem to tend to be harder, but the last few years our room has had the mattress topper. Ask for one if you don't have one. I am going to post on my FB page ' gluten free cooking with oonagh', the gluten free meals I had, most totally normal , naturally gluten free meals so you can see the variety. Watch for my posts and the photos. "

    Rating: 8,0
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Service hours (GMT-4)

- Monday to Friday (09:00 AM to 07:00 PM)

- Closed Saturday and Sunday (12:00 AM to 12:00 AM)