Welcome -current_user_web_name- Logout
Iberostar Hotels & Resorts
Hotels in America
Hotels in Rest of Europe and Africa
Hotels in Spain
  • IBEROSTAR Paraíso Beach, Aerial View

IBEROSTAR Paraíso Beach

Our guests reviewsIBEROSTAR Paraíso Beach

  • Sean Cassidy says: about 1 month

    .

    "This was our third stay at Iberostar Beach---We had a nice vacation although we felt the service this time was not as good as our first two visits. We are trying to figure out if the service is going downhill at the resort or if the hotel was at full capacity so not the service we were used to receiving since our other two visits were not during the summer months. We traveled with a group of 17 guests. To start with, I sent several emails to the hotel the weeks before we arrived asking for information about booking an additional room or an upgrade and did not receive any responses. The employee at check in was not friendly or helpful--in fact seemed annoyed with us. The process also took a very long time and when we finally got to our room it was not ready--housekeeping was just arriving. Our room was not cleaned as well each night and it seemed as if housekeeping had too many rooms to do and were rushed. I noticed our sheets were not changed and bed was only remade. We did leave nice tips each day for the maids but I think they were too rushed to get to the next room. We tried to book our dinner reservations the first day we arrived and had a tough time finding any slots that could accommodate us. We find this frustrating since we are guaranteed two nights at the specialty restaurants. We finally had no choice but than the Mexican restaurant (we wanted to try one of the others since we did that restaurant our past two visits) and the food and service were not good. We were very disappointed. We did however have good food and service at the Japanese restaurant our last night at the resort. It was very hot and humid the week we were there and would prefer more air conditioned locations to spend time with our family members. We ended up spending every night in the sports theatre at the Del Mar lobby. When we booked our vacation with United Vacations they assured us that we could use all the facilities but when we tried to use the pool and the bar at Lindo we were turned away. We also traveled with my parents that are in their 70s and my brother with a broken foot and had a tough time getting a trolley from one end of the resort to the other. They don't seem to run frequent enough however when we asked the hotel receptionist how we can handle this they were helpful and said we can call ahead for a golf cart when we are getting ready to head to dinner and this was helpful---I just think that is a service that should be continuous all day and evening with trams or carts running at all times for such a large resort. We still had a nice vacation and a great time but felt the service was not as good as our past two visits....."

    Rating: 7,0
    View moreHide
  • Fred Kozlowski says: about 1 month

    "Thought resort was a bit large for thie seniors! Shuttles were great once we realized we could call for one. Disappointed that when we checked in on Tuesday our selection of speciality rest was narrowed down for us since there were only 2 reservations available. WE did go to Mexican and were very disappointed in service and food - would not go cack there again! Japanese was great. Food overall was good and pools were wonderful. Surprised we didn't have waiters asking us about drinks at pool although the pool bars were good. Plenty of beach chairs IF you got there early enough and reserved them with towels! Shopping plaza with wifi was a plus. We'd like to stay at another Iberostar but a smaller one next time. Kids had a great time and staff very friendly and accomodating! Overall a great experience!"

    Rating: 7,0
    View moreHide
  • Paul Greenwood says: 2 months

    Our whole stay was excellent and we would all highly recommend this hotel.

    "We recently stated at the Iberostar Parasio Beach Hotel in Mexico, the hotel was amazing, and resulted in one of the best family holidays we've ever had. The grounds are stunning with varied wildlife, from Peacocks, Lizards, Parrots and Turtles which the kids loved. The gardens are kept immaculate by a rawly hard working team. The food was excellent as well with amazing choices at the buffet, especially the choices of Mexican food. We visited a number of the specialist restraunts and the Japanese and Steak restraunts are well worth a visit. The bars were great with an abundance of choices on the cocktail lists and the bar staff were always ready to make anything you wanted, our favourite bar was the lobby bar which was really relaxing both during the day and in the evening. We arranged various tours through the hotel staff which made the experience all the more special, with trips to Chichen Itza, Xel Ha, and a day swimming with Whale Sharks. A special mention has to go to Ishmael in the lobby bar who was always pleasant and made the best Mojitos, Alex who went out of his way to make sure all our trips went without a hitch and Mario and Karla part of the entertainment team who made our young daughter Carys feel so special every evening at the carousel in the shopping centre, I would also like to thank all the other staff too, as they couldn't do enough to help and always had a smile whatever time of day you saw them. "

    Rating: 9,0
    View moreHide
  • Jeanette Hanratty says: 2 months

    Well done to the Management and staff of the Iberostar Paraiso Beach, Playa del Carmen, Mexico

    "The Management of the Iberostar Paraiso Beach, Playa del Carmen should be very proud of their staff. The receptionists, Bellboys, maids, waiters we could not have been treated better. We have travelled a lot i.e. Kenya, Thailand to name but a few and the staff of the Iberostar Paraiso Beach, Playa del Carmen we among the best we encountered. Their professionalism, friendliness was second to none. Once again the management should be very proud of their staff."

    Rating: 10,0
    View moreHide
  • Gaetan Arel says: 4 months

    see you next year

    "everything were perfect, service, food, cleaning, beach, restaurant, people. simply perfect. Mexican people exceptionel See you next year"

    Rating: 10,0
    View moreHide
  • Isabelle says: 5 months

    Very nice family vacations!!!!

    "Our Vacations were absolutely great! Food is excellent, drinks also! Very clean resort. People from the resort very nice and polite. Negative part: Very small section of beach. It's share with 4 other part of Iberostar but we cannot be served when We go out of the paraiso beach... We should be allowed to have the use of the 3 at least. The food in the a la carte restaurant is just ok.... We were expecting lot better... We preferred the food at the Buffet ... It should not be like that! But , other than that , we really enjoy our family Vacations!"

    Rating: 9,0
    View moreHide
  • Jane says: 5 months

    The restaurants and buffets were fabulous as well as the wait staff. The hotel is lovely and well maintained. The beach and pools are also very nice.

    "This was our 1st time in Rivera Maya and our 2nd time at an Iberostar. Our stay was very nice. The resort is quite large which made it difficult for getting around. The golf carts were only available some of the time. There are only 2 issues we had. The first night there were spiders and ants in our room. Our children were bit several times. We notified staff and the room was treated immediately. Secondly, the reception/front desk staff were not very friendly or efficient. After asking 2 different times for Easter Sunday church service times they were given incorrectly so we were late. (the church is on Iberostar property) Just frustrating, and the staff just blew us off. Concierge is rude as well. "

    Rating: 10,0
    View moreHide
Share:
Language:
Close

Call Center

Ico_usa USA +1-888-923-2722 Toll-Free Call
Ico_mexico Mexico 01 800-849-1047 Toll-Free Call
Ico_brazil Brazil 55 713-676-4300 Toll-Free Call
Ico_canada Canada +1-888-923-2722 Toll-Free Call

Service hours (GMT-4)

- Monday to Friday (09:00 AM to 07:00 PM)

- Closed Saturday and Sunday (12:00 AM to 12:00 AM)