Welcome -current_user_web_name- Logout
Iberostar Hotels & Resorts
Hotels in America
Hotels in Rest of Europe and Africa
Hotels in Spain
  • IBEROSTAR Paraíso Beach, Aerial View

IBEROSTAR Paraíso Beach

Our guests reviewsIBEROSTAR Paraíso Beach

  • George says: 29 days

    Hotel Nice, need some improvements

    "Hotel beach too many rocks, No co-ordination between tour operator and hotel (need to exit room at 12 PM leaving hotel is 6 PM If room is available and that is a big if you get charged 10.00 USD per hour. I was not happy other hotels in my previous trip were more accommodating) Also when we booked the site says access to all 4 resorts upon arrival 2 are accessible and 2 not allowed to access. "

    Rating: 5,0
    View moreHide
  • Remy says: 29 days

    Overall is okay but I've seen better this is not a five-star hotel more 4

    "First time in Mexico, very nice resort everything went fine just , The rooms were very clean the resort itself was clean, The only negative point is restaurants are out doors for the buffet no air whatsoever but with many mosquitoes so I would suggest to have A reservation at every restaurant a la carte and the problem with that hotel Parizeau beach is your only allowed three nights at the restaurant a la carte for the whole week and the staff is not very helpful unless you flash $$ that if you ask them banana shake in the morning"

    Rating: 8,0
    View moreHide
  • Jamie Miller says: about 1 month

    jamiemiller2014@gmail.com

    "We visited Mexico for our honeymoon and stayed at the Iberostar Paraiso Beach. The resort was beautiful and very relaxing. The only major problem we encountered was that our towels were stolen one morning when we were that we were planning on hanging at the pool and got a swing bed in the morning. Unfortunately, since there were limited swing beds, we had to reserve it so early and when my husband came inside to use the bathroom, upon return all our towels were gone and another person was in the swing bed we had. She said nothing was there when she got there...which I believe, but was very upset that someone would have taken our 2 Iberostar towels and my personal towel. We ended up getting new Iberostar towels when the towel exchange opened and luckily wasn't charged for them; however, my towel was missing and never recovered. The frustrating part was when trying to ask the workers who were working around the pool about it, suddenly NO ONE would help and they all said they spoke NO English. We kind of got a run around and were told to talk to the front desk, who then told us to talk to the concierge. I had to wait in a rather long line to talk to the concierge and he was very apologetic, wrote down my name and room number telling me he would look into it and try to get it back to our room. Unfortunately, I had to ask...do you want a description of the towel too?! That is when I figured nothing was going to be done and I heard nothing else from the resort. So that was a bit frustrating...and made me nervous the rest of the vacation. Luckily or unluckily, not sure which, it happened the second to last day of our stay. Other than that, the resort offered a lot of activities and beautiful views. Only suggestion I would have for the resort, is to maybe offer some type of pamphlet to help them become aware of all that your resort offers upon check-in. It was both of our first time in Mexico and at an all-inclusive resort and took us a few days to discover all that the resort truly offered. Having figured that out sooner would have helped make our vacation and honeymoon even more enjoyable. Thanks again for everything."

    Rating: 7,0
    View moreHide
  • Jack, Sandra Gomes says: about 1 month

    The food was good to awesome and the overall cleanliness was, if possible, beyond perfection.

    "Vacationed at Iberostar Beach #3909 August 15 - 22 2014. Best part of our trip was the employees. They were extremly hard working and always ready to please the guests. From Monica and Elizabeth who took our ala carte reservation request by e-mail to Jorge and all the house keeping team, all the bartenders and wait staff and especially the "Star Friends" entertainment team. Ricardo, Ivan, Laura "brown sugar" Edwardo and my favourite Gabriel I have seen these people work from 8.30 in the morning wishing the guests at the Breakfast buffet to after midnight mixing with the guests at the Galaxy Disco. Bravo. I will definately be back to Iberostar. Jack and Sandra Gomes. "

    Rating: 8,0
    View moreHide
  • Nathalie says: about 1 month

    Really great for all the family!

    "The kids loved it very much :-) the pools, foods, activities at the kid's club and shows... Etc. "

    Rating: 9,0
    View moreHide
  • Nathalie says: about 1 month

    Really great for all the family!

    "The kids loved it very much :-) the pools, foods, activities at the kid's club and shows... Etc. "

    Rating: 9,0
    View moreHide
  • Melanie Cheney says: about 1 month

    Don't know what to put in this box!

    "Fabulous hotel! Rooms, restaurants reception leisure facilities all excellent and all the staff, without exception very friendly and welcoming. Nothing was ever too much trouble. Our only problem was that the climate when we went was too humid for us, and we would have liked somewhere air-conditioned to be other than our room. Also, my husband was badly bitten by something, although we were fairly sure that it wasn't mosquitoes. Ants,maybe. None of this is the fault of the hotel though and does not detract from its excellence. We loved the fact that the gardens were so beautiful and natural and full of wildlife, and the fact that every single member of staff spoke to us, and the creativity of the maid with the towel 'sculptures' was amazing. It was also truly 'all inclusive' apart from anything motorised. Would have been nice to try the segways and spa as part of the deal, perhaps on a voucher system. All in all a great holiday, very relaxed."

    Rating: 10,0
    View moreHide
Share:
Language:
Close

Call Center

Ico_usa USA +1-888-923-2722 Toll-Free Call
Ico_mexico Mexico 01 800-849-1047 Toll-Free Call
Ico_brazil Brazil 55 713-676-4300 Toll-Free Call
Ico_canada Canada +1-888-923-2722 Toll-Free Call

Service hours (GMT-4)

- Monday to Friday (09:00 AM to 07:00 PM)

- Closed Saturday and Sunday (12:00 AM to 12:00 AM)