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  • IBEROSTAR Paraíso Beach, Aerial View
  • IBEROSTAR Paraíso Beach, Beach
  • IBEROSTAR Paraíso Beach, Beach
  • IBEROSTAR Paraíso Beach, Lobby

IBEROSTAR Paraíso Beach

Our guests reviewsIBEROSTAR Paraíso Beach

  • Josée Roy says: 10 months

    I would recommend this complex to any of my friends!

    "Our stay at Iberostar Paraiso Beach was a very good experience. The site is beautiful, the room was clean and quiet, the food was excellent in the buffet and in the different restaurants, the service was prompt and effective. The air conditioning was OK all the time. Animated activities in the pool were noisy, but it is normal and we managed to stay away from it. The gym was very busy, but as it rained most of the time (4 to 5 days), it was normal. The only thing we regreted was that the shows were too late at night (9:45). If I may suggest, we would have prefered at 9:00. Otherwise, we were too tired to attend (and would have liked to). I understand it may be OK for people of 30, 40 or 50 years old, but we (60 years old) couldn't keep up with this schedule."

    Rating: 9,0
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  • Gabriel Mc Caffrey says: 10 months

    Experience wonderful apart from my WiFI comments. Weather could have been dryer, but not Iberostar's fault.

    "Fabulous, Fabulous, Fabulous. Only one criticism..... WiFi.... Please consider adding it into your costs. I did pay for a week of WiFi but both my wife and I have an iPad, a smartphone, and I have a PC as well just in case work comes up.... Paying for WiFi to discover that it only covers one device, and is not even "one device at a time" is ridiculously short-sighted in this century...."

    Rating: 9,0
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  • Line Deschênes says: 10 months

    Great !

    "My stay was very nice, although it rained every day, except on the last day. The room was comfortable and very clean. All the employees were friendly and seemed happy to be there. The " Star friends " at the pool and at the theater were great, specially Antonio Montana who is funny ! Very nice atmosphere and good shows !"

    Rating: 9,0
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  • Debbie Croden says: 10 months

    Not sure what you are looking for here.

    "I suggest that you need better quality control to ensure that the resort is meeting certain standards. in our room we could not use the safe because it was locked, the clock alarm did not work, the blow dryer blew cold air and the sink was mostly plugged. the air conditioning controls also did not work properly. Fortunately, our calls to the front desk to repair these things were handled promptly. Relying on your guests to bring these things to the attention of the administration may not be the best way to ensure ongoing high standards at a resort such as this. Food was generally good and staff were hard working and pleasant. We did have some food poisoning with 4 of the 16 people in our traveling group but it was not possible to verify the exact source of the problem. We believe it was food poisoning because all 4 people became ill at the same time within about 6 hours of eating."

    Rating: 6,0
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  • Candis Mull says: 10 months

    Will probably stay at a location in Playa del Carmen if we come back to the area

    "Your resort is beautiful. The rooms are lovely. You need to have more entertainment to keep people there. We went to town two days to have something to do after the pool closes at six, and why does the pool close at six. Should be 10 at least. Would have liked to see a Mayan dancer or something to connect to the locale. The food was ok but why do you have 2 buffets with the same food. Also the best restaurant was so booked we didn't get to experience it. You need good Texas beef!"

    Rating: 7,0
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  • Michael Schofield says: 10 months

    Great!

    "One of the best resorts I have ever stayed in. Wonderful, friendly staff, great location and wonderful facilities."

    Rating: 10,0
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  • Alain Courville says: 10 months

    quite good

    "Everything was perfect except the reception that lied and tried to sell us a beach front room and had us moving rooms the next day saying that the hotel was full. which we discovered it was not the next day. Thanks to Jorge."

    Rating: 8,0
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