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Iberostar Hotels & Resorts
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  • IBEROSTAR Paraíso Beach, Aerial View
  • IBEROSTAR Paraíso Beach, Beach
  • IBEROSTAR Paraíso Beach, Beach
  • IBEROSTAR Paraíso Beach, Lobby

IBEROSTAR Paraíso Beach

Our guests reviewsIBEROSTAR Paraíso Beach

  • Sig Hallgrimsson says: 8 months

    "We stayed at the Iberostar Beach resort Riviera Maya in early Feb. This was our first stay at an Iberostar Resort having previously stayed at other Riviera Maya all inclusive resorts. The first impression was good upon arrival. Although we felt that the room assigned seemed a little outdated, everything was clean and nice. In general we enjoyed our stay although there were a numerous amount of small annoyances that made the stay less than perfect. The main issues related to: * WC in the room kept acting up, and one night we had to call three times before a maintenance person came to fix the problem. * The TV in the room was not picking up any channels and was addressed by a maintenance technician having to come and reprogrammed the unit, not an issue if we were not travelling with two young children who wanted to watch something during down time. * The beach restaurant was supposed to be open at 7. On two occasions by 7:30 am there was still no coffee available, and guest after guest was coming and checking * I enquired about going windsurfing (one if the included water sports) and was told that there was not enough wind. Come back later. When I came back the next day I was informed that there was no windsurfing due to a lack of boards ( the sails were clearly visible on the beach) * Compared to my experience at other Maya Riviera resorts I felt there was a lack of customer service, and some staff almost acted inconvenienced when a request was made. Usually people are so friendly at the resorts, I did not have that same feeling here. * The reception person who checked us out made a number of mistakes while trying to enter our credit card information that resulted in three failed tries and the bank blocked my card. When I requested to call my bank I was told I could only call from the room and that I would be billed for long distance charges. * While realizing that everything costs more when purchased at a resort we felt gouged having to pay $35 US for a small bottle of sun block at the pool side resort store having run out during our stay. On the 2nd last day of our stay our room was only half cleaned when we came back in the afternoon. As if someone was interrupted half way and forgot to finish the job.. While the issues listed above are fairly minor in the big scheme of things (food was good, good mohitos) it did dampen what could have been an even better experience. Based on my stay I would recommend another similar priced resort were we felt the customer service was better and the resort more modern and updated. "

    Rating: 8,0
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  • Nathalie Couture says: 8 months

    je dirais a mes amis que j'ai aime mon voyage a cet hotel et que les 4etoiles sont merites. Je le recommanderais.

    "J'ai adore la proprete de l'hotel ainsi que ces jardins. Le staff etait correct et poli. Un souper a la carte aurait ete apprecie. La douche de notre chambre avait peu de pression d'eau mais l'eau chaude n'a pas manquee..."

    Rating: 7,0
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  • Alain Hebert says: 9 months

    We had a great time at Iberostar Paraiso Beach Riviera Maya

    "Very nice resort, good service and very clean"

    Rating: 10,0
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  • Mitchell Imberman says: 9 months

    What does this mean?

    "Everything great. Waiter, Joel, needs to be retrained or removed from the Mediterranean Restaurant. "

    Rating: 10,0
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  • Krzysztof Woźniak says: 9 months


    "The hotel is very nice, but I think a little too big."

    Rating: 9,0
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  • Katie W. says: 9 months

    Our stay was fantastic!

    "My husband and I stayed at Iberostar Paraiso Beach for 4 nights and 5 days. The resort was fabulous, staff was very friendly, food was great and overall we had an excellent experience. I would highly recommend this resort and will plan on visiting an Iberostar resort again!"

    Rating: 10,0
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  • Sylvia says: 9 months


    "Très beau complexe service numéro un les gens tellement gentil et la bouffe excellente Endroit très propre "

    Rating: 10,0
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- Closed Saturday and Sunday (12:00 AM to 12:00 AM)