Welcome -current_user_web_name- Logout
Iberostar Hotels & Resorts
Hotels in America
Hotels in Rest of Europe and Africa
Hotels in Spain
  • IBEROSTAR Paraíso Beach, Aerial View
  • IBEROSTAR Paraíso Beach, Beach
  • IBEROSTAR Paraíso Beach, Beach
  • IBEROSTAR Paraíso Beach, Lobby

IBEROSTAR Paraíso Beach

Our guests reviewsIBEROSTAR Paraíso Beach

  • Mavis, Jamie & Spencer says: 9 months

    "We spent a week at Iberostar Pariaso Beach on the Mayan Riviera. We arrived at 8:00am and unfortunately our room was not ready. We were supposed to be on the Del Mar side but we did not want a ground floor so the front desk changed us over to the Beach side. Besides not getting into our room until almost 2:00 I can't say a bad thing about this resort. The food was great, the drinks were plentiful and the staff was great. The entertainment was amazing. We loved it. I guess if we had to complain it would be about the size of the resort. We were in the second last building which was great for the beach/pool access but a long way from the lobby and buffets. I didn't mind the walking...helped to wear off all the calories but my husband doesn't walk a lot and he didn't have great shoes. The carts didn't come by as often as we were told. Over all we loved our stay there and would recommend this resort to others."

    Rating: 10,0
    View moreHide
  • Sig Hallgrimsson says: 9 months

    "We stayed at the Iberostar Beach resort Riviera Maya in early Feb. This was our first stay at an Iberostar Resort having previously stayed at other Riviera Maya all inclusive resorts. The first impression was good upon arrival. Although we felt that the room assigned seemed a little outdated, everything was clean and nice. In general we enjoyed our stay although there were a numerous amount of small annoyances that made the stay less than perfect. The main issues related to: * WC in the room kept acting up, and one night we had to call three times before a maintenance person came to fix the problem. * The TV in the room was not picking up any channels and was addressed by a maintenance technician having to come and reprogrammed the unit, not an issue if we were not travelling with two young children who wanted to watch something during down time. * The beach restaurant was supposed to be open at 7. On two occasions by 7:30 am there was still no coffee available, and guest after guest was coming and checking * I enquired about going windsurfing (one if the included water sports) and was told that there was not enough wind. Come back later. When I came back the next day I was informed that there was no windsurfing due to a lack of boards ( the sails were clearly visible on the beach) * Compared to my experience at other Maya Riviera resorts I felt there was a lack of customer service, and some staff almost acted inconvenienced when a request was made. Usually people are so friendly at the resorts, I did not have that same feeling here. * The reception person who checked us out made a number of mistakes while trying to enter our credit card information that resulted in three failed tries and the bank blocked my card. When I requested to call my bank I was told I could only call from the room and that I would be billed for long distance charges. * While realizing that everything costs more when purchased at a resort we felt gouged having to pay $35 US for a small bottle of sun block at the pool side resort store having run out during our stay. On the 2nd last day of our stay our room was only half cleaned when we came back in the afternoon. As if someone was interrupted half way and forgot to finish the job.. While the issues listed above are fairly minor in the big scheme of things (food was good, good mohitos) it did dampen what could have been an even better experience. Based on my stay I would recommend another similar priced resort were we felt the customer service was better and the resort more modern and updated. "

    Rating: 8,0
    View moreHide
  • Nathalie Couture says: 9 months

    je dirais a mes amis que j'ai aime mon voyage a cet hotel et que les 4etoiles sont merites. Je le recommanderais.

    "J'ai adore la proprete de l'hotel ainsi que ces jardins. Le staff etait correct et poli. Un souper a la carte aurait ete apprecie. La douche de notre chambre avait peu de pression d'eau mais l'eau chaude n'a pas manquee..."

    Rating: 7,0
    View moreHide
  • Alain Hebert says: 9 months

    We had a great time at Iberostar Paraiso Beach Riviera Maya

    "Very nice resort, good service and very clean"

    Rating: 10,0
    View moreHide
  • Mitchell Imberman says: 9 months

    What does this mean?

    "Everything great. Waiter, Joel, needs to be retrained or removed from the Mediterranean Restaurant. "

    Rating: 10,0
    View moreHide
  • Krzysztof Woźniak says: 9 months

    Yes

    "The hotel is very nice, but I think a little too big."

    Rating: 9,0
    View moreHide
  • Katie W. says: 9 months

    Our stay was fantastic!

    "My husband and I stayed at Iberostar Paraiso Beach for 4 nights and 5 days. The resort was fabulous, staff was very friendly, food was great and overall we had an excellent experience. I would highly recommend this resort and will plan on visiting an Iberostar resort again!"

    Rating: 10,0
    View moreHide
Share:
Language:
Close

Call Center

Ico_usa USA +1-888-923-2722 Toll-Free Call
Ico_mexico Mexico 01 800-849-1047 Toll-Free Call
Ico_brazil Brazil 55 713-676-4300 Toll-Free Call
Ico_canada Canada +1-888-923-2722 Toll-Free Call

Service hours (GMT-4)

- Monday to Friday (09:00 AM to 07:00 PM)

- Closed Saturday and Sunday (12:00 AM to 12:00 AM)