IBEROSTAR Paraíso Beach
Our guests reviewsIBEROSTAR Paraíso Beach
hope your restaurant staff service improves soon...
"service was noticeably less satisfactory than at my previous stay with you two years ago. Not sure what is going on there but do hope things improve as we have booked to go back to your resort in February. "Rating: 6,0
Sorry - I don't know what you are looking for in this area.
"We found the service was good, though sometimes staffing seemed limited. Everyone on staff was very helpful and pleasant. We really struggled with the lighting in the room, both the common area and bathroom. The light was too dim for ladies preparations. The setup of the pool area was lovely. It was very nice to experience a pool experience that didn't make you feel as though you were lined up on a ship deck. The separation of area's and chair groupings was very appreciated. A suggestion regarding the pool area would be to increase staff to clean and service the area. We had 2 days where trash was on the table by our chairs before we arrived and was still there when we left the pool area at the end of the day and we didn't see a waitress or waiter the entire time. The buffet restuarant was somewhat disappointing in quality and variety - from main courses, fruits, and desserts. Our room was clean and pleasant and the grounds nicely manicured. The staggered check out times dependent on your transportation time was very appreciated. "Rating: 8,0
"We upgraded to the Lindo. The food was excellent (went to a different restaurant 6 nights out of the 7). Japanese restaurant, although great experience, the beef was heavily salted and we could not eat it. The staff were excellent and the cleanliness of the rooms and facility were great. We would love to have you introduce live music (bands) other than the nightly shows, although the Mexican show was stupendous. My only complaint is the beds were sagging and we all returned with sore backs (we travelled with another couple that had the same complaint) our chiropractor loved the extra business. "Rating: 9,0
Was not happy with stay
"Was too much walking to get everywhere & when I asked some employees directions they could not understand English to tell me. This was my 4th time in Mexico & never saw the small animal critter that looked like a raccoon & they were everywhere & couldn't even lay out without them coming around, disgusting! My parents brought us to celebrate their 50th Anniversary & their room flooded & wouldn't accomadate them for a new room since if smelled musty! Would not recommend stay there again !"Rating: 3,0
"Your resort was great. The rooms and public areas were clean. The restaurants and buffet were good. You could use a few more trams on the nights it is raining as there are no covered areas for walking or put umbrellas in rooms. The checkin was good and it was nice to have our room ready on arrival. We would recommend the resort to people and will come again. "Rating: 10,0