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Iberostar Hotels & Resorts
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  • IBEROSTAR Paraíso Beach, Aerial View
  • IBEROSTAR Paraíso Beach, Beach
  • IBEROSTAR Paraíso Beach, Beach
  • IBEROSTAR Paraíso Beach, Lobby

IBEROSTAR Paraíso Beach

Our guests reviewsIBEROSTAR Paraíso Beach

  • Jeanette Hanratty says: 3 months

    Well done to the Management and staff of the Iberostar Paraiso Beach, Playa del Carmen, Mexico

    "The Management of the Iberostar Paraiso Beach, Playa del Carmen should be very proud of their staff. The receptionists, Bellboys, maids, waiters we could not have been treated better. We have travelled a lot i.e. Kenya, Thailand to name but a few and the staff of the Iberostar Paraiso Beach, Playa del Carmen we among the best we encountered. Their professionalism, friendliness was second to none. Once again the management should be very proud of their staff."

    Rating: 10,0
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  • Gaetan Arel says: 6 months

    see you next year

    "everything were perfect, service, food, cleaning, beach, restaurant, people. simply perfect. Mexican people exceptionel See you next year"

    Rating: 10,0
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  • Isabelle says: 6 months

    Very nice family vacations!!!!

    "Our Vacations were absolutely great! Food is excellent, drinks also! Very clean resort. People from the resort very nice and polite. Negative part: Very small section of beach. It's share with 4 other part of Iberostar but we cannot be served when We go out of the paraiso beach... We should be allowed to have the use of the 3 at least. The food in the a la carte restaurant is just ok.... We were expecting lot better... We preferred the food at the Buffet ... It should not be like that! But , other than that , we really enjoy our family Vacations!"

    Rating: 9,0
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  • Jane says: 6 months

    The restaurants and buffets were fabulous as well as the wait staff. The hotel is lovely and well maintained. The beach and pools are also very nice.

    "This was our 1st time in Rivera Maya and our 2nd time at an Iberostar. Our stay was very nice. The resort is quite large which made it difficult for getting around. The golf carts were only available some of the time. There are only 2 issues we had. The first night there were spiders and ants in our room. Our children were bit several times. We notified staff and the room was treated immediately. Secondly, the reception/front desk staff were not very friendly or efficient. After asking 2 different times for Easter Sunday church service times they were given incorrectly so we were late. (the church is on Iberostar property) Just frustrating, and the staff just blew us off. Concierge is rude as well. "

    Rating: 10,0
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  • Gala Group says: 6 months

    Nice place.

    "Good comfortable place, Nice beach and pools, and lots of beautiful trees. We enjoyed our stay. Lots of food, they can have more vegetarian options."

    Rating: 8,0
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  • Marie Claire David says: 6 months


    "I thought the hotel and the grounds were very beautiful, lots of lush vegetation and the workers were great! The service was excellent! The only thing that I didn't like was the beach. The water was oily and it was very noisy because of the great number of sea-coos going back and forth and other motorboat activities. I only swam at the beach once because of that problem. The Brazilian restaurant was excellent but the Mexican and the Meditterean were not great. I preferred the buffet where I could choose Mexican specialties better."

    Rating: 9,0
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  • Darren And Maria says: 6 months


    "The resort was gorgeous. Very well maintained. Room excellent, the food and a la carts were very good.. The beach bbq daily was very good as well. Just be careful in the water as there are large rocks in some areas and some people hurt themselves. Over all we would definitely go back , staff very friendly. "

    Rating: 10,0
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Call Center

Ico_usa USA +1-888-923-2722 Toll-Free Call
Ico_mexico Mexico 01 800-849-1047 Toll-Free Call
Ico_brazil Brazil 55 713-676-4300 Toll-Free Call
Ico_canada Canada +1-888-923-2722 Toll-Free Call

Service hours (GMT-4)

- Monday to Friday (09:00 AM to 07:00 PM)

- Closed Saturday and Sunday (12:00 AM to 12:00 AM)