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  • IBEROSTAR Paraíso Beach, Aerial View

IBEROSTAR Paraíso Beach

Our guests reviewsIBEROSTAR Paraíso Beach

  • Michel (Canada) says: 5 months

    If I come back to Riviera Maya, Iberostar will be my fist choice

    "No major complaints. Resort very well located. Room was a bit cold (no control over the A/C). Property is amazing. Service is outstanding, staff is always smiling, late shows are average except for the Spanish night. Buffet is a bit repetitive. Italian and Japanese restautants were the bests. Help staff at the main entrance always available. Resort highly recommended"

    Rating: 9,0
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  • Pat G says: 5 months

    Yes, I would stay again!

    "Food and service was awesome! Rooms were very clean and the resort is just lovely - very well cared for. We had many girls with us under 18 years old and the resort was very diligent to check for bracelets and make sure that under aged girls did not get served. The one thing I would recommend is to allow the youth to enter the club with a wrist band that doesn't allow them to drink alcohol - there isn't much for teenagers to do in the evening and this would be a big perk. "

    Rating: 9,0
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  • A says: 5 months

    Great

    "Everything was great! Great service, great food! The bathroom did smell bad at times. Housekeeping kept knocking while we were sleeping. "

    Rating: 8,0
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  • Laura Jacques says: 5 months

    We had a great time.

    "I loved the Iberostar Paraiso Beach. All of the staff was friendly, hard working, and welcoming. The grounds and rooms were kept very clean, the food was great, and I loved the animals around the resort. The beach was wonderful and the pool was fun but large enough to find a quiet spot if you wanted to. My only complaints are that the drinks were very weak, chairs in the shade were hard to find unless you got up and went out at 6:00 am. Also, it would have been nice to have someone to give us a brief orientation of the resort when we arrived so that we would know everything the resort had to offer. I would definitely return to an Iberostar resort. We did have a problem, however, with a Lomas Travel representative at your resort. We used Lomas for our transportation from and to the airport but purchased a trip to Chichen Itza from someone else who had been very nice to us and told us a lot about the area. When he found out he scared us by saying that we would not be allowed on the bus because we used a different agency. He said we should bring our receipt to him and he would get our money back and rebook the trip with Lomas. After calling the travel agent I booked my trip to Mexico with I realized he was just trying to get the commission for himself. This was the only bad aspect of our trip."

    Rating: 9,0
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  • Scott Hennin says: 5 months

    I didn't feel that this was a first class resort

    "Nice, clean facility. Very disappointed that we could only have 2 dinners at the nicer restaurants and the only reservations were at 9pm! The food at the buffet was ok, but I got the feeling that Iberostar was trying to save money by having everyone eat at the buffet even though there were openings at the other restaurants. I don't like the fact that you can't get a drink at the pool after 6pm. "

    Rating: 7,0
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  • Peter Hamill says: 5 months

    *****

    "Very nice,Very clean,Most employees very friendly.Could make one emprovement on transportation from beach to lobby ,Like every half hour on the hour with stops on the way."

    Rating: 9,0
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  • Ryan Doucette says: 5 months

    will be back!

    "My wife from Poland and I from Canada decided to go here as our first vacation destination. We have travelled a lot in Europe and the US but this was an amazing time. The hotel staff were some of the friendliest people I have met and there is no shortage of them, anytime you need something, it is done right away, when we first arrived, our telephone and tv were not working, within 20 minutes, they were both replaced. The room service was great also but the room service menu was lacking options a bit. The pool was amazing with different temperatures for different likes, 3 swim up bars with great drinks and only a short walk through the resort to the beach front where there was another bar. There were unlimited food options, they said you could only have 3 confirmed reservations for restaurants while there for a week but you can go or call everyday and easily get into a restaurant instead of eating at the buffet. The hotel was centrally located for the different trips we did like swimming with Dolphins, Deep Sea Fishing and went to visit Coba with AllTourNative guide Jano which was the best day there. Overall it was a great time and we will definitely be going back to Iberostar resorts when we get the chance. And remember, bring lots of $1 US bills for tips, the staff work very hard but if you tip them when you can, they will wait on you hand and foot. Also the Star friends were great, our favorite people were Gamma and Mose, they were amazing hosts and made the vacation so much better. I just can't say enough good things about the Iberostar Team. Be warned though, wear lots of sun block, I burnt my feet on the first day and they were sore the whole time!"

    Rating: 10,0
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- Closed Saturday and Sunday (12:00 AM to 12:00 AM)