Welcome -current_user_web_name- Logout
Iberostar Hotels & Resorts
Hotels in America
Hotels in Rest of Europe and Africa
Hotels in Spain
  • IBEROSTAR Paraíso Beach, Aerial View
  • IBEROSTAR Paraíso Beach, Beach
  • IBEROSTAR Paraíso Beach, Beach
  • IBEROSTAR Paraíso Beach, Lobby

IBEROSTAR Paraíso Beach

Our guests reviewsIBEROSTAR Paraíso Beach

  • Iberostar Paraiso Beach says: 3 months

    not sure

    " We stayed in the Iberostar Paraiso Beach resort for almost 2 weeks, the location is exceptional; the entertainment team did a great job the night shows were elaborated the cleanliness of the resort something that I didn’t see in other resorts, the team there is doing an exceptional job. Food is so and so a lot of repetition with reshuffling the same food from lunch to dinner and so forth . The service at the restaurants is mediocre. On the weekend the resort gets very crowded with locals. I had an incident on Saturday Aug.30 with one of the concierge by the name of Israel Lamas that think that he has the upper hand on guests that don’t speak Spanish (his tag said that he is a concierge ) however he seems to claim that he is the front desk manager or one of the hotel administrator while the hotel manager isn’t there … while I asked to speak with his supervisor Wendy Ortega; he got very impolite and combative I reminded him that I spent almost 2 weeks in the resort and I spent thousands of dollars for 2 rooms. . Last but not least as a thank you note that we stayed 2 weeks in the resort he locked the rooms so we couldn’t get in to both rooms and I had to walk 15 minutes back in the heat to the reception to reprogram them to his amusement. "

    Rating: 7,0
    View moreHide
  • Serge Labonte says: 3 months

    Perfect hotel site, I will definitly go back to Iberostar hotels

    "Of the 10 hotels we have visited over the years. This was the best site by far. The hotel is top notch, the food quality was excellent and the staff very friendly. The room was very clean and the site was well designed. Fantastic vacation with my wife."

    Rating: 9,0
    View moreHide
  • Asher Neill says: 3 months

    Excellent!

    "We stayed as a group of 4 in August 2014. We had an amazing experience is Mexico, the beach was beautifully kept with plenty of sun loungers and clear blue sea. The pool was massive! Not too much of a problem getting 4 sun loungers together (just get there earlyish)! Good choice of drinks at all the bars. The main buffet was delicious with lots of choice and regular changes to the menu. All the al acarte restaraunts was amazing, the best being the Japanese - a real show! Brilliant service from the staff, beautiful rooms although a little dated but that didn't matter! An amazing experience had by all of us! "

    Rating: 10,0
    View moreHide
  • J Lopez says: 3 months

    Fantastic

    "We visited for seven nights and had a wonderful time. The only thing that would have made it better would be a dresser in the room, I had to stack eighth days worth of clothes for four people into some shelves in the closet and on hangers, wifi and more fans by the stage. The resort was huge and there were activites thoughout the day and a show and the club at night. The Star Frends were great, they are responsible for the activites and shows. They were always full of energy and happy to invite us to participate in all games and activities. We would definately visit again. P.S. the best pool I have seen."

    Rating: 9,0
    View moreHide
  • It Toronto says: 3 months

    Great resort. I would recomend it to everyone, who likes nature animals, birds and relaxed vacation.

    "Very good resort. Very clean, stuff is very friendly, entertainment is very good, wild birds everywhere, opened concept buffets, beach is great, food is good. Liked Mediterranean restaurant- lots of very delicious seafood. Very relaxed vacation. We recommend this resort to everyone, who wants to forget about everything, and have a great vacation. "

    Rating: 10,0
    View moreHide
  • Tarak Patel says: 3 months

    HIGHLY RECOMMENDED

    "WHAT CAN I COMMENT ABOUT THIS HOTEL,I MEAN EVERYTHING WAS THE PERFECTIONEST,SUPERB,EXCELLEBNT,GREAT FOR A FAMILY,HAD A GREAT TIME,ANTONE WITH FAMILY HIGHLY RECOMMENDED, ECELLENT FOOD,SERVICE,COURTSEY,CLEAN"

    Rating: 10,0
    View moreHide
  • Kim U Texas says: 3 months

    We had a wonderful weeks stay at Iberostar Paraiso Beach/Del Mar 8/17. It was our first visit there and it did not disappoint. The property was beautiful and spacious. Generally, we prefer a smaller property but the deal was too good to pass up based o

    "We had a wonderful weeks stay at Iberostar Paraiso Beach/Del Mar 8/17. It was our first visit there and it did not disappoint. The property was beautiful and spacious. Generally, we prefer a smaller property but the deal was too good to pass up based on other reviews. We ordered room service a couple times and it was delivered within 30 minutes as promised. We had requested 2 side by side rooms for the family, and were accomodated. The air conditioning kept the room nice and cool with no problems. The beds were not very comfortable, in fact they were fairly hard and sleeping was difficult. Other than that, the rooms were clean, roomy, well stocked and very nice. There was always an open restaurant/snack bar somewhere and the courtesy of the staff was excellent. I highly recommend this resort and would return again. Cons It is very spread out and involves alot of walking, so if you are limited on your walking, it could be challenging. The do have trams that run from the main lobby down to the beach periodically, so you can always catch one. I noticed they were easy to find in the morning hours and the afternoons were a little more few and far between. We did have a negative experience at The Gourmet Restaurant. We did not arrive dressed in mens slacks, etc. and, although we returned to the room and changed, when we returned to the restaurant, the manager totally ignored us for a long period of time and was blatantly rude to us. No one would come to our table to greet us or offer us a drink. After about 10 minutes we had to call the manager over and ask for drinks and service. We were still ignored for awhile and not provided good service at all. We had to catch someone if we needed anything. The food ended up being terrible, so it was an all around bad experience. Another problem we had was I needed to print my boarding passes the day before departing and they did not offer any type of business office service. They sent me over to the resort next door, who wasn't able to help me, then I was sent over to the shopping mall area. I never could locate the office they had sent me to so I finally gave up. The walk to these areas was insane and I ended up paying a driver to get me back to my resort. We were never able to get our boarding passes printed in advance. Aside from the couple of negatives, the positive aspects of this resort, food, and service was outstanding. "

    Rating: 10,0
    View moreHide
Share:
Language:
Close

Call Center

Ico_usa USA +1-888-923-2722 Toll-Free Call
Ico_mexico Mexico 01 800-849-1047 Toll-Free Call
Ico_brazil Brazil 55 71 3676-4300 Toll-Free Call
Ico_canada Canada +1-888-923-2722 Toll-Free Call

Service hours (GMT-4)

- Monday to Friday (09:00 AM to 07:00 PM)

- Closed Saturday and Sunday (12:00 AM to 12:00 AM)