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  • IBEROSTAR Paraíso Beach, Aerial View

IBEROSTAR Paraíso Beach

Our guests reviewsIBEROSTAR Paraíso Beach

  • Mathieu Martin says: 5 months

    Iberostar Paraiso Beach is a awesome place to relax, recuperate from the cold and meet new friends !

    "It was my first trip ever and my travel agency gave me everything I had hoped for ! Every one was friendly, even the maintenance workers. The food was terrific, the beach was beautiful, the location amazing....a small slice of paradise. A special thanks to Esther my room maid who always kept water and beverages stocked in my neatly cleaned room, to Luis the entertainer of the Beach/Del Mar theatro who gave us great shows, great laughs and good advice of the hotel grounds and restaurants, and last but not least Javez the barman who made me discover extra strong pinacoladas ! It is definitely a return to location and have even discussed with my family going all together in a year or two."

    Rating: 9,0
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  • Johanne Marion says: 5 months

    Iberostar Paraiso beach hotel at riviera maya, mexico

    "excellent staff, excellent food, excellent hotel, excellent stay...... I will be back."

    Rating: 10,0
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  • Leon Berard says: 5 months

    Fantastic!!

    "Everything was perfect: hospitality, service, cleanliness, food, beach, room, swimming pool. The employees seemed to be very happy to work there"

    Rating: 10,0
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  • Pkelly says: 5 months

    Your staff was wonderful and deserve accolades for their service.

    "I would like to say the staff - with the exception of the check-out girl, were awesome, nice and very attentive. The girl behind the check-out counter was rude. The Mexican and Brazilian Restaurants were good. The Gourmet Restaurant was not. I had requested a handicap room with walk in shower and was given a room with a tub. We had to move the next day. The blanket on my bed looked worn and dirty. The coffee pot's spout was on the side of the pot which made it difficult to pour. The water from the shower would always get all over the bathroom floor. The peacocks going on my deck and crapping was awful. Why don't you put that wire up on everyone's deck to eliminate this? It would have been nice if you had some Champagne and fruit waiting in the room as a welcome gift. "

    Rating: 7,0
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  • Bobby says: 5 months

    Very good overall, excellent service, great food, good beach. Room could have been better, noisy air conditionning, no bathtub made it hard with our young daughter.

    "Very good overall, excellent service, great food, good beach. Room could have been better, noisy air conditionning, no bathtub made it hard with our young daughter."

    Rating: 8,0
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  • Connie says: 5 months

    Everyone was very friendly, the resort was clean and well kept, the food was great. We couldn't have asked for a better week.

    "This was the first time we had stayed at an Iberostar resort and we were very happy with our choice. "

    Rating: 10,0
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  • Hotel Visitor says: 5 months

    Do not understand what should be filed in here

    "Positive comments: Very good maid service for our room, very friendly staff, most of resort was clean Challenges: staff consistently gave incorrect information. (e.g. If you arrive before checkin, there is NO secure place to leave luggage, the bellboys insisted the luggage sit outside the hotel on the sidewalk while the registration desk indicated that the bell staff would take to secured room. This resulted in being compelled to sit in lobby to ensure no one took your luggage. Registration staff also informed us that snacks in shops were no charge. This was important because we arrived two hours before lunch was being served and had not eaten since the day before. The shops do not offer free snacks, although alcoholic beverages were(do not mean this as an alternative). Due to our early departure, we were starving and actually starting to feel ill. The hotel rooms are not well maintained. Attempting to get reservations to the specialty restaurants was extremely difficult and we were forced to compromise on time and cuisine. We were told that we should have booked online ahead of time and paid. This not acceptable for an all inclusive. We were not trying to reserve more than the allotted number of dinners and felt very, very misled. We also tried to book as soon as we possibly could which was the morning following arrival in which we stood in line prior to the concierge opening. I am not sure what we could have done better. The specialty restaurant experience was very dismal and the food quality was no better than the buffet. As I said we felt very misled and were disappointed."

    Rating: 6,0
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