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  • Book now and get the best price available through the official web page of the IBEROSTAR Grand Hotel Paraíso
  • IBEROSTAR Grand Hotel Paraíso, holidays in Playa Paraíso
  • IBEROSTAR Grand Hotel Paraíso, 5 stars hotel
  • IBEROSTAR Grand Hotel Paraíso - IBEROSTAR Hotels & Resorts

IBEROSTAR Grand Hotel Paraíso

Our guests reviewsIBEROSTAR Grand Hotel Paraíso

  • Mrs D Blain says: 3 months


    "this hotel is perfect for your stay you could not ask for more friendly, helpful staff in all areas from pool cleaners, bar staff, cleaners waiters and waitresses butlers, concierge staff and last but not least the Star friends who do their upmost to ensure you enjoy your experience The one slight draw back is how the food is kept warm in the buffet we have been to many Iberostar hotels and found that the ones that use the small white ceramic trays to keep the food warm do not work best and also sometimes you are havintg to queue for eggs in a morning or at night the empty white trays are not refilled quickly so you have to walk round a few times before food is available apart from this little hiccup our stay was perfect and have already booked another Iberostar hotel for our holiday next year Keep up the good work and look at the small improvements needed in the buffet whic you listened to whilst we were there and you won't go far wrong. Thanks for a great holiday"

    Rating: 9,0
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  • Jdc says: 3 months

    Very Nice. We plan to return.

    "Very nice. We plan to return."

    Rating: 9,0
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  • Barbara says: 3 months

    Would do it again!

    "The Grand offered a great experience! Food, drink, activities, entertainment all was top shelf! Staff offered the best of service, the hotel was beautiful, the grounds were well maintained. Made for a great vacation."

    Rating: 10,0
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  • Becca Diaz says: 3 months

    The BEST hotel

    "We have been to Iberostar hotels five times and by far this is the best of the hotel in the Cancun area. The Grand is an incredible hotel with excellent and friendly service, clean rooms and common areas, great and a variety of food options, a large selection of top shelf alcohol and on display versus hidden where you could not see it (as is done in other hotels I have been at). I have food allergies and after telling the receptionist while making restaurant reservations she told me all restaurants would be notified. I said thank you but didn't hold my breath. The next night I received a letter in my room saying the hotel had been notified of my allergies. After that night at every speciality restaurant, they would ask if it was me and notify me if something was prepared with one of my allergies. It was so nice and they went above and beyond. Greatly appreciated!!! The swim up bar bartenders were excellent, so friendly even with the huge wedding crowds coming in and out. We stayed ten days and they always tried to get us our orders fast and they even remembered what we wanted! The Star Friends were so friendly and remembered us from last year too! The shows (our first time attending) were great especially the magic show AND the Rock Show!!!! The waiters at the lunch buffet by the water were so friendly, nice and accomodating. My only complaints (not that you can really complain about anything) would be the butler service is a little slow so just plan ahead when requesting something from your butler, the speciality restaurants are always booked and it's near to impossible to get a reservation and if you meet another couple to dine with they give you a lot of grief to change it from 2 to 4 people eventhough the restaurants are never full (very annoying and discouraging). Honestly it's hard to complain about this hotel. They really go above and beyond and if anything happens just tell them and they will gladly fix it. A wonderful wonderful hotel and we have made friends with other couples each time we go. We already plan on going back yet again for the third year in a row. :)"

    Rating: 10,0
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  • Anthony says: 3 months


    "This was one of my best vacations"

    Rating: 10,0
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  • Pat Grimes says: 3 months


    "Unfortunately I must make an adverse comment regarding the Housekeeping of our bedroom.On 3 separate occasions I reported insects in our bedroom to both Reception.Conciere and 2 butlers and eventually on the 3rd occasion the problem was rectified.I feel that for a 5 Star Rated Hotel that this situation should not have occurred and that on each occasion that feedback from us should have been given by the hotel staff.There was no apology given to us for the inconvenience on any occasion.The Second Item of complaint is that you advertise in your Welcome Book that a Newspaper would be left outside our room on daily basis.This did not occur and when I went to reception a US paper was given.As we were Irish Visitors and you are a 5 star hotel I would have thought that the staff would have endeavoured to obtain a copy of a European Paper ie Perhaps Internet Copy.Finally when we were leaving we requested the staff to contact the Taxi Co that we're arranging transfers to the Airport.Recption rang the Taxi Co but alas they found it difficult to understand my accent.In my opinion the receptionist should have spoke on our behalf to confirm the Transfer Details to the Airport."

    Rating: 10,0
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  • Serra says: 3 months


    "This review is for the Grand Paraiso and adjacent hotel complex. Service at the Grand Paraiso was excellent. Service at the other hotels average . Food at the Grand Paraiso was plenty in quantity but sub par to your Barcelo Maya. Would not go back to the Grnd. Would return to Barcelo Maya."

    Rating: 8,0
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Service hours (GMT-4)

- Monday to Friday (09:00 AM to 07:00 PM)

- Closed Saturday and Sunday (12:00 AM to 12:00 AM)