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  • Book now and get the best price available through the official web page of the IBEROSTAR Grand Hotel Paraíso
  • IBEROSTAR Grand Hotel Paraíso, holidays in Playa Paraíso
  • IBEROSTAR Grand Hotel Paraíso, 5 stars hotel
  • IBEROSTAR Grand Hotel Paraíso - IBEROSTAR Hotels & Resorts

IBEROSTAR Grand Hotel Paraíso

Our guests reviewsIBEROSTAR Grand Hotel Paraíso

  • Jaime González says: about 1 month

    A very friendly place with excellent cuisine. The facilities are one of the best I have ever been to. Definitely I recommend this hotel. It is a super luxurious hotel

    "Una experiencia inolvidable. Las atenciones por parte del personal fueron excelentes y lo más importante fue lo amigable que son. Todo el tiempo preguntando si estábamos contentos con el servicio. Lleve a mi madre de 84 años a relajarse y la atención para ella y para mi fue de primera . Las instalaciones son de primera y de súper lujo. En cuanto a los restaurantes es el único hotel que podemos hacer reservación todos los días sin restricciones y siempre hubo lugar para comer. He estado en otros hoteles y hay que hacer colas para los restaurantes temáticos y el servicio es regular, además no te permiten comer en los restaurantes temáticos todos los días y tienes qué combinarlos con los bufetes. Aquí no es el caso. Los vinos de primera y la comida también. He estado en hoteles de súper lujo , recientemente en Dubai, Japón , Malasia , Francia e Inglaterra doné vivo actualmente y puedo decir que Iberostar grand hotel está al nivel de países de primer mundo Y vaya que soy exigente para los servicios. Es un orgullo tener este tipo de hoteles en México. El internet es rápido y aún mejor es gratis. El spa está muy equipado y mi madre y yo lo disfrutamos al máximo todos los días con un servicio excelente. No hay duda a este hotel regreso no una sino muchas veces. Lo recomiendo mucho. An unforgettable experience. Staff service was really good but the most important was that they were very friendly. All the time we were asked if we were happy with the service. The purpose of this trip was to take my mum who is 84 years old to relax and rest. My mum was treated like a queen. So I was very pleased with that. The facilities of this hotel were super and very luxurious. Restaurants were extremely good. Food and wine were outstanding as well as the service. We never waited to get in. We were able to booked a table in all the restaurant with any problem. Recently I have been to luxury hotels in Japan , Dubai , Malaysia , France and England where I have live for 8 years and I must say Iberostar grand hotel is at the level of luxurious hotel around the world. I feel proud that in Mexico we can compete and have super hotels like this one. The spa was amazing and my mum enjoyed being there everyday. The Internet speed was really good too. No doubt that I will come back to this great place in the near future. "

    Rating: 10,0
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  • Jaime González says: about 1 month

    A very friendly place with excellent cuisine. The facilities are one of the best I have ever been to. Definitely I recommend this hotel. It is a super luxurious hotel

    "Una experiencia inolvidable. Las atenciones por parte del personal fueron excelentes y lo más importante fue lo amigable que son. Todo el tiempo preguntando si estábamos contentos con el servicio. Lleve a mi madre de 84 años a relajarse y la atención para ella y para mi fue de primera . Las instalaciones son de primera y de súper lujo. En cuanto a los restaurantes es el único hotel que podemos hacer reservación todos los días sin restricciones y siempre hubo lugar para comer. He estado en otros hoteles y hay que hacer colas para los restaurantes temáticos y el servicio es regular, además no te permiten comer en los restaurantes temáticos todos los días y tienes qué combinarlos con los bufetes. Aquí no es el caso. Los vinos de primera y la comida también. He estado en hoteles de súper lujo , recientemente en Dubai, Japón , Malasia , Francia e Inglaterra doné vivo actualmente y puedo decir que Iberostar grand hotel está al nivel de países de primer mundo Y vaya que soy exigente para los servicios. Es un orgullo tener este tipo de hoteles en México. El internet es rápido y aún mejor es gratis. El spa está muy equipado y mi madre y yo lo disfrutamos al máximo todos los días con un servicio excelente. No hay duda a este hotel regreso no una sino muchas veces. Lo recomiendo mucho. An unforgettable experience. Staff service was really good but the most important was that they were very friendly. All the time we were asked if we were happy with the service. The purpose of this trip was to take my mum who is 84 years old to relax and rest. My mum was treated like a queen. So I was very pleased with that. The facilities of this hotel were super and very luxurious. Restaurants were extremely good. Food and wine were outstanding as well as the service. We never waited to get in. We were able to booked a table in all the restaurant with any problem. Recently I have been to luxury hotels in Japan , Dubai , Malaysia , France and England where I have live for 8 years and I must say Iberostar grand hotel is at the level of luxurious hotel around the world. I feel proud that in Mexico we can compete and have super hotels like this one. The spa was amazing and my mum enjoyed being there everyday. The Internet speed was really good too. No doubt that I will come back to this great place in the near future. "

    Rating: 10,0
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  • Laurence Aubry says: about 1 month

    Welcome to the paradise :-)

    "That a pleasant Hotel with friendly people and an excellent services (fine restaurant food and wine, luxurious home and swimming pool)"

    Rating: 10,0
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  • Jan Nielsen says: about 1 month

    We didn't want to leave!!!

    "My daughter and I just returned from a wonderful vacation at the Iberostar Grand in Cancun. The resort was beautiful, the staff was amazing, and the food and drinks were delicious!"

    Rating: 10,0
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  • Thomas Smith says: about 1 month

    will always be a possibility for a vacation

    "Everything was great, food, room, staff. The only thing was we were never introduced to the butler for our room"

    Rating: 9,0
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  • Carmine Cairo says: about 1 month

    I stayed at the Grand in Riviera Maya this past week. I am disappointed with the experience I received for the money I paid for a few reasons. First and foremost - The pool. For the first 2 days we were there the pool was at full level and functioning pr

    "I stayed at the Grand in Riviera Maya this past week. I am disappointed with the experience I received for the money I paid for a few reasons. First and foremost - The pool. For the first 2 days we were there the pool was at full level and functioning properly. For the next 5 days it was drained low in order for repair to be done. I fully understand that and the level of the water was not the issue - it was how disgusting the pool got because it wasn't cleaning properly over the edges. It was full of bugs, fruit from peoples drinks, straws and excess sunscreen. I believe this type of pool is designed to be clean by the water being at full level and all of the items I just mentioned go to the edge and do not just sit inside the pool. Each day I stayed it got worse. I complained to the pool concierge and the answer I received was that they had to do the work to the pool, basically they said too bad. I didn't pay all the money I did to stay at the Grand to experience that. Secondly your Air Conditioning is not good. I asked if the room can be made cooler on several occasions and was told that is the coolest it gets - 22 degrees. I have stayed at much lower end resorts where it was much cooler. Even all the main areas of the hotel was not cool at all. Third Your pictures on your website are incorrect - In front of the main pool where the beach access is (according to the website pictures) looks to be a wide open view of the beach. This is not the case, it is almost completely covered by bushes. Fourth your front lobby - When I walked in I thought it was a joke at first. The entrance for the Maya is 100 times better! Rug is worn out, the gold trim items on the wall and at the front counter look like they are from 1970! People spend ALOT of money to come to this hotel and that isn't a grand entrance. Lastly - Inconsistant room cleaning Some days the room was cleaned perfectly, others it wasn't. It was cleaned at all different times of the day. One day a bottle of cleaning solution was left in my room along with a dirty glass. Another day I left a tip in the fridge for whomever stocks it... the person took the money but never stocked the fridge. I am very disappointed at the cost of my stay vs the experience. I expected much more. The only good thing I can say about my stay is that the service people work really hard and are very nice. I expected to stay here and never want to stay anywhere else rather than while staying there looking for other places to stay next time I travel. "

    Rating: 3,0
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  • Sam says: 2 months

    Excellent!

    "We had an excellent time! The best all inclusive hotel we have ever stayed in! Thanks again for fantastic week!"

    Rating: 10,0
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