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  • Book now and get the best price available through the official web page of the IBEROSTAR Grand Hotel Paraíso
  • IBEROSTAR Grand Hotel Paraíso, 5 stars resort
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IBEROSTAR Grand Hotel Paraíso

Our guests reviewsIBEROSTAR Grand Hotel Paraíso

  • Becca Diaz says: 25 days

    The BEST hotel

    "We have been to Iberostar hotels five times and by far this is the best of the hotel in the Cancun area. The Grand is an incredible hotel with excellent and friendly service, clean rooms and common areas, great and a variety of food options, a large selection of top shelf alcohol and on display versus hidden where you could not see it (as is done in other hotels I have been at). I have food allergies and after telling the receptionist while making restaurant reservations she told me all restaurants would be notified. I said thank you but didn't hold my breath. The next night I received a letter in my room saying the hotel had been notified of my allergies. After that night at every speciality restaurant, they would ask if it was me and notify me if something was prepared with one of my allergies. It was so nice and they went above and beyond. Greatly appreciated!!! The swim up bar bartenders were excellent, so friendly even with the huge wedding crowds coming in and out. We stayed ten days and they always tried to get us our orders fast and they even remembered what we wanted! The Star Friends were so friendly and remembered us from last year too! The shows (our first time attending) were great especially the magic show AND the Rock Show!!!! The waiters at the lunch buffet by the water were so friendly, nice and accomodating. My only complaints (not that you can really complain about anything) would be the butler service is a little slow so just plan ahead when requesting something from your butler, the speciality restaurants are always booked and it's near to impossible to get a reservation and if you meet another couple to dine with they give you a lot of grief to change it from 2 to 4 people eventhough the restaurants are never full (very annoying and discouraging). Honestly it's hard to complain about this hotel. They really go above and beyond and if anything happens just tell them and they will gladly fix it. A wonderful wonderful hotel and we have made friends with other couples each time we go. We already plan on going back yet again for the third year in a row. :)"

    Rating: 10,0
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  • Anthony says: 30 days


    "This was one of my best vacations"

    Rating: 10,0
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  • Pat Grimes says: about 1 month


    "Unfortunately I must make an adverse comment regarding the Housekeeping of our bedroom.On 3 separate occasions I reported insects in our bedroom to both Reception.Conciere and 2 butlers and eventually on the 3rd occasion the problem was rectified.I feel that for a 5 Star Rated Hotel that this situation should not have occurred and that on each occasion that feedback from us should have been given by the hotel staff.There was no apology given to us for the inconvenience on any occasion.The Second Item of complaint is that you advertise in your Welcome Book that a Newspaper would be left outside our room on daily basis.This did not occur and when I went to reception a US paper was given.As we were Irish Visitors and you are a 5 star hotel I would have thought that the staff would have endeavoured to obtain a copy of a European Paper ie Perhaps Internet Copy.Finally when we were leaving we requested the staff to contact the Taxi Co that we're arranging transfers to the Airport.Recption rang the Taxi Co but alas they found it difficult to understand my accent.In my opinion the receptionist should have spoke on our behalf to confirm the Transfer Details to the Airport."

    Rating: 10,0
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  • Serra says: about 1 month


    "This review is for the Grand Paraiso and adjacent hotel complex. Service at the Grand Paraiso was excellent. Service at the other hotels average . Food at the Grand Paraiso was plenty in quantity but sub par to your Barcelo Maya. Would not go back to the Grnd. Would return to Barcelo Maya."

    Rating: 8,0
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  • Mike Waterbury says: about 1 month

    Great Resort!!!

    "You more than met our expectations. The staff was very very friendly and was always ready to serve us no matter what we needed. The food was delicious... We especially loved the Surf & Turf restaurant... The filet mignon was one of the best I have ever had. We had a beautiful relaxing vacation!! "

    Rating: 9,0
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  • Karen Serra says: about 1 month


    "My recent stay at Iberostar Grand Hotel Paraiso in Mexico was beyond expectations! I was there for my son's wedding, and everyone made sure it was memorable. I will return to enjoy the atmosphere, excellent food and professional staff. "

    Rating: 10,0
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  • Jaime González says: about 1 month

    A very friendly place with excellent cuisine. The facilities are one of the best I have ever been to. Definitely I recommend this hotel. It is a super luxurious hotel

    "Una experiencia inolvidable. Las atenciones por parte del personal fueron excelentes y lo más importante fue lo amigable que son. Todo el tiempo preguntando si estábamos contentos con el servicio. Lleve a mi madre de 84 años a relajarse y la atención para ella y para mi fue de primera . Las instalaciones son de primera y de súper lujo. En cuanto a los restaurantes es el único hotel que podemos hacer reservación todos los días sin restricciones y siempre hubo lugar para comer. He estado en otros hoteles y hay que hacer colas para los restaurantes temáticos y el servicio es regular, además no te permiten comer en los restaurantes temáticos todos los días y tienes qué combinarlos con los bufetes. Aquí no es el caso. Los vinos de primera y la comida también. He estado en hoteles de súper lujo , recientemente en Dubai, Japón , Malasia , Francia e Inglaterra doné vivo actualmente y puedo decir que Iberostar grand hotel está al nivel de países de primer mundo Y vaya que soy exigente para los servicios. Es un orgullo tener este tipo de hoteles en México. El internet es rápido y aún mejor es gratis. El spa está muy equipado y mi madre y yo lo disfrutamos al máximo todos los días con un servicio excelente. No hay duda a este hotel regreso no una sino muchas veces. Lo recomiendo mucho. An unforgettable experience. Staff service was really good but the most important was that they were very friendly. All the time we were asked if we were happy with the service. The purpose of this trip was to take my mum who is 84 years old to relax and rest. My mum was treated like a queen. So I was very pleased with that. The facilities of this hotel were super and very luxurious. Restaurants were extremely good. Food and wine were outstanding as well as the service. We never waited to get in. We were able to booked a table in all the restaurant with any problem. Recently I have been to luxury hotels in Japan , Dubai , Malaysia , France and England where I have live for 8 years and I must say Iberostar grand hotel is at the level of luxurious hotel around the world. I feel proud that in Mexico we can compete and have super hotels like this one. The spa was amazing and my mum enjoyed being there everyday. The Internet speed was really good too. No doubt that I will come back to this great place in the near future. "

    Rating: 10,0
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Service hours (GMT-4)

- Monday to Friday (09:00 AM to 07:00 PM)

- Closed Saturday and Sunday (12:00 AM to 12:00 AM)