IBEROSTAR Rose Hall Beach
Our guests reviewsIBEROSTAR Rose Hall Beach
"Ive love the Iberostar chain normally. We stayed at Rose Hall beach o this trip and would probably never do it again. We were suppose to have attached room going in. It was very important because not everyone knew each other. We went to the front desk and they kept blowing us off. Our keys to our room didn't work 3 times and once at 245am. And they were not demagnetized. There were no games like we are used to. none of the water sports were open.. EVER. The rooms were very small and beat up. I had to prop the shower open with soap to use it. The never filled our refrigerator. The Buffets were never open on time. for example the day we left. We wanted to eat before we hoped on bus. The buffet was suppose to open at 10 our bus left at 1015. They would not let us in till 1008. That might sound picky but when you are doing excursions or leaving to go home its an inconvenience. There was no wild life at all unlike the others ive been to aside from a couple of cats. When I spoke to the people at the front desk they didn't care. I was not even able to check into my room till 8pm. and we were only there three nights..The food was ok. The same every night. The hibachi was wonderfull. Some of the best chefs ive seen. Fun Fun FUn. When I asked about why there were no pool games and if we could go to other pool for games(because they were having them) We were told they usually. Have the best game and no we could not use the other pool. It was also a chore to go shopping. apparently we were in the bowls of the hotel because we were very rudly asked to leave when we made wrong turns. we were not informed when we booked we were in the lowest one and we usually stay in the higher ones like the lindo and the grand. All and all I would never go there again. No seashells. The shows were very short and not grand like the others ive seen. In Punta Cunta and rivera. VERY DISSAPOINTED girls trip "Rating: 4,0
Had a marvelous time.
"I had a wonderful time at your hotel. All staff were most courteous, accommodating and extremely friendly and willing to assist where necessary. I have no hesitation in recommending your hotel to my friends. The grounds are beautifully kept and the rooms clean and comfortable.. "Rating: 10,0
"The employees were fantastic! The facilities were very good. Excellent up to this point. The food area needs work. Poor variety. The layout is confusing-the salad ingredients for example are not near the salad dressings. One should not have to go to a different area for ice cream for example and the toppings that go with it. Just two examples. "Rating: 9,0
I said it all in the above field. Thank you so much for a great time!
"The resort is absolutely beautiful and the staff is even more beautiful. They are all so polite, friendly, caring (and by that I mean really REALLY caring for you can tell that they really mean what they are saying), and they have such amazing memories (after one quick meeting they already remembered everything about you such as your name, the name of your children, and wife! How they do it I don't know but wow!!!). The entertainment is above and beyond expectations!! One would have to pay a steap price to see such stage acts. The costumes, the props, the quality of artists/preformers is outstanding. The food is amazing. I thought that by my last day I would be sick of the food but they always had different fish and tons of local stuff, which is really what I was hoping for being an Italian - I really wanted to get into the culture and food. Some foods were a little heavy on the salt but after day two (they took a survey and I mentioned the salt) everything was fantastic! This meant that they are truly listening to the needs and concerns of the guests. Wow wow wow!! Big time WOW!!! Only miss was that no one should call artificial crab "crab". Our bathroom had a little bit of a funky smell but I don't think it was unsanitary. I think it must have been the drains?? Are the drains in Jamaica like that?? I don't know so...seeing that it was my first time in Jamaica, I will assume that it was the drains and not necessarily an unclean bathroom. Maybe a fresh scented cleaner can mask the drain smells, but otherwise the rooms are also amazingly clean. Not one bug to be seen during my entire stay! Nothing! Our room attendant took care of our needs right away. I left a note stating that we did not want to have the blankets on our beds for our entire stay, and they were neatly folded and put aside the whole stay. Need I say more??!!! I left a note stating that we don't drink pop and all we wanted was water and guess what??? Only water was left in our fridge the entire stay!! Again, need I say more???!! The staff is incredible!!! My children got a cold (from the air conditioning I guess), and there were so many employees concered and kept asking how they were feeling. You can tell that they were truly concerned with their wellbeing and not just asking. Some employees even came to meet us at the lobby just to say good bye. We cried!! They were truly sad to see us leave!! Oh my God! I will be going back every time I have vacation time. This has to be the most amazing place on earth! Truly heaven on earth! I love you Iberostar and staff!! Thank you for the best vacation we ever had! Warmest regards, Enrico Bressi AKA Mr. Iberostar Nov. 21st - 28th 2013"Rating: 10,0