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  • Hotel in Playa de Muro. IBEROSTAR Hotels & Resorts
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  • Book now and get the best price available through the official web page of the IBEROSTAR Alcudia Park
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  • IBEROSTAR Alcudia Park, 4 stars resort
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  • Hotels in Playa de Muro. Book online your holidays with IBEROSTAR Hotels & Resorts
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IBEROSTAR Alcudia Park

Our guests reviewsIBEROSTAR Alcudia Park

  • Margaret Clayton says: 10 months

    Would stay again but please find staff for the spa and make children behave themselves in the indoor pool

    "We really liked the hotel & the staff were lovely only downsides for us we could not book a single experience in the spa as there were no staff on duty and no excursion that we could join in with as nothing was provided for English otherwise we had a good time & would gladly recommend you & stay again"

    Rating: 9,0
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    10 months

    "Dear Margaret, Thank you very much for the time you spent to share your personal impressions on your stay at our IBEROSTAR Alcudia Park. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. We took good note of your comments on our Spa and indoor pool and will make sure to share them with our management team. On the other hand, we are glad you had an enjoyable holiday experience and are sincerely grateful for your kind recommendation. Once more, thank you for making us your choice hotel and for the courtesy of your time; we remain at your entire disposal for any request you might have regarding coming vacations and encourage you to contact our call center to help you choose your next IBEROSTAR holiday among a wide range of beautiful destinations worldwide. Warmest Regards, Quality Manager IBEROSTAR Alcudia Park "

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  • Lesley (England) says: 10 months

    Excellent and relaxing two weeks enhanced by the friendly staff.

    "Comfortable hotel with excellent facilities. Lovely location right on the beach,with attractive pool and garden area. Very good choice of food in pleasant dining room. Apartment well equipped and furnished. Very helpful staff, everyone had a smile! Entertainment really good with a very enthusiastic team, daytime fun and high quality evening shows. "

    Rating: 10,0
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    10 months

    "Dear Lesley, We are delighted to hear that you enjoyed your stay and we have achieved our goal of ensuring that your holidays had memorable moments of relaxation, fun and discovery. Moreover we thank you for your wonderful comments on service which of course have been shared with the entire team. It is always a great source of motivation for our staff to hear that our guests appreciated their services and attention to detail. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Kindest Regards, Quality Manager IBEROSTAR Alcudia Park "

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  • Janet Miskin says: 10 months

    Nice holiday shame about the food

    "We loved the hotel the staff were always more than helpful. the cleanliness thoughout the hotel was superb. However we felt the food let it down for us always plenty there but bread at breakfast not fresh although it was fine at dinner the main cooked course was disappointing most days. Also lunch was much the same as dinner and themed nights was a very loose term . The position of hotel was super right on beach "

    Rating: 8,0
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    10 months

    "Dear Janet, Firstly we would like to thank you for choosing our IBEROSTAR Alcudia Park hotel for your holidays in Majorca and for the time you spent to share your feelings on your stay; at IBEROSTAR we realize that there is always room for improvement and feedback is crucial in this process so we thank you for your review. The passion for gastronomy being one of the prime pillars of our company, we were sincerely saddened to know that you were dissatisfied with the restaurant and dining experience. We have discussed your comments regarding these points with the concerned departmental managers to ensure that they are used to improve experience for our guests. On the other hand, we are very pleased to read your satisfaction with the service received by our staff and our high standards of cleanliness. Last but not least, we thank you for pointing out our location with direct access to the promenade and the beautiful beach of Playa de Muro which is ideal for families with young children thanks to the many lifeguards on duty all day and the shallow water affording relaxing sea baths for all ages. Our main commitment is to offer the best vacation to our guests, based on the service provided by professionals and the delivery of high quality products, so we do hope we will have the opportunity to change your first impression about our gastronomy and turn it into a wonderful holiday experience with IBEROSTAR in the near future. Warmest Regards, Quality Manager IBEROSTAR Alcudia Park "

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  • Ian Johnson says: 10 months

    As commented above.

    "The hotel was lovely, very clean and tidy and the staff were mostly very polite. Unfortunately when we arrived we had to wait for nearly two hours for our room to be ready which wasn't great as we were travelling with two children under 3 and a half. The hotel also has no ground floor rooms which we had requested, this made us very nervous if the children were playing on the balcony and in general we didnt open the doors so we couldn't let any cool air through the room. The high chair's in the restaurant had no safety straps which made it impossible to have a meal without our youngest child trying to stand up in the high chair, most of the time we had to sit with her on our knee. In general the hotel was very good but some things need to be updated and high chairs with safety straps is a must!"

    Rating: 6,0
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    10 months

    "Dear Ian, Thank you for taking the time to write your feedback on your holiday experience at our IBEROSTAR Alcudia Park hotel. Our customers’ comments are very important to us as only through their objective observations and remarks we are able to measure our performance and improve certain aspects of service if necessary. Firstly we sincerely regret reading your disappointment at the time of check in, however we would like to point out that, as reported on the booking confirmation, check in starts at 14.00, and even though we always do our utmost to guarantee the rooms to be ready for our early arrivals, during the peak season when the hotel is fully booked, we may not be able to as our housekeeping staff needs the appropriate time to undertake a thorough cleaning of the rooms before assigning them to new guests. Moreover, we have taken good note of your remark related to the high chairs and commit to improve on this aspect of our services. On the other hand, we greatly appreciate your kind words towards our staff, their kindness and helpfulness being one of our hotel's main strengths we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Last but not least, thorough cleaning being an absolute must for IBEROSTAR, we thank you for highlighting the cleanliness of our hotel; we strive to give total confidence in this area, being fully aware that this is the base for a comfortable holiday experience in any hotel. Our goal is to assure our guests feel comfortable and fully enjoy their visits. We are eager to regain your confidence during another occasion if you gave us that chance. Kindest Regards, Quality Manager IBEROSTAR Alcudia Park "

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  • Leni Siegfried Und Martin Von Allmen says: 10 months

    Ausgezeichnet !

    "Es war ein wunderschöner Aufenthalt. Der Service und die Dienstleistungen liessen keine Wünsche offen. Herzlichen Dank, wir kommen wieder! "

    Rating: 10,0
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  • Sam Martin says: 11 months

    Cannot fault this hotel and would return again.

    "A first class resort and hotel, located in a lovely part of Playa De Muro and the grounds are kept stunning and spotlessly clean, as well as the rooms. From the warmth of the greeting and all that was asked of the staff, they were all amazing. We stayed in a studio apartment which was roomy and everything we needed (a fridge and a balcony!) The staff here are very friendly and helpful and the entertainment team really work hard and do a fantastic job. "

    Rating: 10,0
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  • Linda And Clark Stainton says: 11 months

    A 3 star experience in a 4 star hotel

    "had a very relaxing stay ,bit disappointed with evening meals very salty and not very hot,air con in room was very loud,lack of coffee making facilities in room was also disappointing and not very good for a 4* hotel,location was amazing but having to pay for sun loungers adds to what is already an expensive stay.reception staff were very friendly and helpful due to there being no Thomas Cook rep on site."

    Rating: 6,0
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