Welcome -current_user_web_name- Logout
Iberostar Hotels & Resorts
Hotels in America
Hotels in Rest of Europe and Africa
Hotels in Spain
  • Hotel in Majorca. IBEROSTAR Hotels & Resorts
    From
    24
    person/night *Room only
  • Book now and get the best price available through the official web page of the IBEROSTAR Alcudia Park
    From
    24
    person/night *Room only
  • IBEROSTAR Alcudia Park, 4 stars resort
    From
    24
    person/night *Room only
  • Gorgeous holidays in Majorca. IBEROSTAR Alcudia Park
    From
    24
    person/night *Room only

IBEROSTAR Alcudia Park

Our guests reviewsIBEROSTAR Alcudia Park

  • Gregorio says: 25 days

    Overpriced, old hotel in Playa de Palma

    "average quality of the food, old fashionable rooms, unfriendly staff at the reception. I was denied a late checkout explaining that hotel is fully booked. I have checked the possibility of booking on my phone and there was free rooms which I could easily book. I have told the receptionist that you are not fully booked because I can reserve 10 rooms right now, "you book even 100 rooms" he replies"

    Rating: 5,0
    View moreHide
    11 days

    "Dear Gregorio, Although we sincerely regret reading that your stay at our IBEROSTAR Alcudia Park hotel fell short of your expectations, we are grateful for the time you spent to share your feedback on your overall holiday experience among us; we certainly believe that there is always room for improvement and your constructive critics will help us identify areas that could use more attention to detail. We lament your disappointment for not being able to provide you with a late check out on your departure day, however we would like to take the opportunity to explain that as reported both on our website and brochure, we cannot guarantee late check outs until the departure day and that depending on last minute bookings, sometimes we need all the rooms we have. Nevertheless, guests with late flights can use our installations and our courtesy room in order to freshen up before departing for the airport. Moreover, the passion for gastronomy being one of the prime pillars of our company, we deeply lament your dissatisfaction with our restaurant where our professional Chefs strive to surprise our guests with a high standard gastronomy and the possibility to savor the best of the local cuisine as well as the finest international delights. We have discussed your comment with the concerned departmental managers to ensure that they are used to improve experience for our guests. Last but not least, we were disheartened to read that you did not feel well looked after by our reception team and although your comments do not seem to reflect the usual feedback that we receive on opinion portals and internal surveys we will make sure to forward your review to our head of reception for information. Please be assured that we took your comments into consideration and that they will help us to improve our services. We really thank you for your time and despite the issues you have raised following your stay, we hope that IBEROSTAR will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Kindest Regards, Quality Manager IBEROSTAR Alcudia Park "

    View moreHide
  • David Tiffin says: about 1 month

    yes

    "room was excellant .staff very friendly and helpful.entertainment crew excellent.would have liked shows to have finished later;saw at 11oclock instead of 10.food fantastic plenty of variety and choice at every meal.we would return to this hotel.or maybe another iborostar hotel in the future."

    Rating: 9,0
    View moreHide
    about 1 month

    "Dear David, Thank you for the great feedback on your recent holiday experience at our IBEROSTAR Alcudia Park hotel; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. We will all look forward to welcoming you back to our hotel and please do not hesitate to contact us if you require any special arrangements for your future stay. Warmest Regards, Quality Manager IBEROSTAR Alcudia Park "

    View moreHide
  • Franz Brunner says: about 1 month

    Excellent

    "The room was excellent with seaview. The restaurant was also excellent with top meal and very friendly personal. The reception desk was also very friendly and the cleaning personal was friendly too. And the personal in the miniclub was excellent to our kids. We had two excellent werks in inerostar alcudia park."

    Rating: 8,0
    View moreHide
    about 1 month

    "Dear Franz, We were very glad to read your positive comments in regards to the hotel's service and facilities. Our target is to satisfy our all guests’ needs and to exceed guests’ expectations whenever possible. It is indeed very rewarding to read that we were able to deliver on this occasion. Our hotel is designed to accommodate families; children are always very welcome among us and are kept entertained by our professional Mini Club staff who organizes a wide array of activities for our little guests to take full advantage of their stay, with enriching games and fun sport activities designed to expand kids’ horizons and create new friendships in a multicultural environment, we will make sure to forward your praising comments to our teams. Once again, thank you for making us your choice hotel this year and for the courtesy of your time; it would be a great pleasure to welcome you again at your earliest convenience. Friendly Regards, Quality Manager IBEROSTAR Alcudia Park "

    View moreHide
  • Margaret Clayton says: about 1 month

    Would stay again but please find staff for the spa and make children behave themselves in the indoor pool

    "We really liked the hotel & the staff were lovely only downsides for us we could not book a single experience in the spa as there were no staff on duty and no excursion that we could join in with as nothing was provided for English otherwise we had a good time & would gladly recommend you & stay again"

    Rating: 9,0
    View moreHide
    about 1 month

    "Dear Margaret, Thank you very much for the time you spent to share your personal impressions on your stay at our IBEROSTAR Alcudia Park. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. We took good note of your comments on our Spa and indoor pool and will make sure to share them with our management team. On the other hand, we are glad you had an enjoyable holiday experience and are sincerely grateful for your kind recommendation. Once more, thank you for making us your choice hotel and for the courtesy of your time; we remain at your entire disposal for any request you might have regarding coming vacations and encourage you to contact our call center to help you choose your next IBEROSTAR holiday among a wide range of beautiful destinations worldwide. Warmest Regards, Quality Manager IBEROSTAR Alcudia Park "

    View moreHide
  • Lesley (England) says: about 1 month

    Excellent and relaxing two weeks enhanced by the friendly staff.

    "Comfortable hotel with excellent facilities. Lovely location right on the beach,with attractive pool and garden area. Very good choice of food in pleasant dining room. Apartment well equipped and furnished. Very helpful staff, everyone had a smile! Entertainment really good with a very enthusiastic team, daytime fun and high quality evening shows. "

    Rating: 10,0
    View moreHide
    about 1 month

    "Dear Lesley, We are delighted to hear that you enjoyed your stay and we have achieved our goal of ensuring that your holidays had memorable moments of relaxation, fun and discovery. Moreover we thank you for your wonderful comments on service which of course have been shared with the entire team. It is always a great source of motivation for our staff to hear that our guests appreciated their services and attention to detail. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Kindest Regards, Quality Manager IBEROSTAR Alcudia Park "

    View moreHide
  • Janet Miskin says: about 1 month

    Nice holiday shame about the food

    "We loved the hotel the staff were always more than helpful. the cleanliness thoughout the hotel was superb. However we felt the food let it down for us always plenty there but bread at breakfast not fresh although it was fine at dinner the main cooked course was disappointing most days. Also lunch was much the same as dinner and themed nights was a very loose term . The position of hotel was super right on beach "

    Rating: 8,0
    View moreHide
    about 1 month

    "Dear Janet, Firstly we would like to thank you for choosing our IBEROSTAR Alcudia Park hotel for your holidays in Majorca and for the time you spent to share your feelings on your stay; at IBEROSTAR we realize that there is always room for improvement and feedback is crucial in this process so we thank you for your review. The passion for gastronomy being one of the prime pillars of our company, we were sincerely saddened to know that you were dissatisfied with the restaurant and dining experience. We have discussed your comments regarding these points with the concerned departmental managers to ensure that they are used to improve experience for our guests. On the other hand, we are very pleased to read your satisfaction with the service received by our staff and our high standards of cleanliness. Last but not least, we thank you for pointing out our location with direct access to the promenade and the beautiful beach of Playa de Muro which is ideal for families with young children thanks to the many lifeguards on duty all day and the shallow water affording relaxing sea baths for all ages. Our main commitment is to offer the best vacation to our guests, based on the service provided by professionals and the delivery of high quality products, so we do hope we will have the opportunity to change your first impression about our gastronomy and turn it into a wonderful holiday experience with IBEROSTAR in the near future. Warmest Regards, Quality Manager IBEROSTAR Alcudia Park "

    View moreHide
  • Ian Johnson says: about 1 month

    As commented above.

    "The hotel was lovely, very clean and tidy and the staff were mostly very polite. Unfortunately when we arrived we had to wait for nearly two hours for our room to be ready which wasn't great as we were travelling with two children under 3 and a half. The hotel also has no ground floor rooms which we had requested, this made us very nervous if the children were playing on the balcony and in general we didnt open the doors so we couldn't let any cool air through the room. The high chair's in the restaurant had no safety straps which made it impossible to have a meal without our youngest child trying to stand up in the high chair, most of the time we had to sit with her on our knee. In general the hotel was very good but some things need to be updated and high chairs with safety straps is a must!"

    Rating: 6,0
    View moreHide
Share:
Language:
Close

Call Center

Ico_usa USA +1-888-923-2722 Toll-Free Call
Ico_mexico Mexico 01 800-849-1047 Toll-Free Call
Ico_brazil Brazil 55 713-676-4300 Toll-Free Call
Ico_canada Canada +1-888-923-2722 Toll-Free Call

Service hours (GMT-4)

- Monday to Friday (09:00 AM to 07:00 PM)

- Closed Saturday and Sunday (12:00 AM to 12:00 AM)