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  • IBEROSTAR Alcudia Park, 4 stars resort
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IBEROSTAR Alcudia Park

Our guests reviewsIBEROSTAR Alcudia Park

  • Gregorio says: 7 months

    Overpriced, old hotel in Playa de Palma

    "average quality of the food, old fashionable rooms, unfriendly staff at the reception. I was denied a late checkout explaining that hotel is fully booked. I have checked the possibility of booking on my phone and there was free rooms which I could easily book. I have told the receptionist that you are not fully booked because I can reserve 10 rooms right now, "you book even 100 rooms" he replies"

    Rating: 5,0
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    7 months

    "Dear Gregorio, Although we sincerely regret reading that your stay at our IBEROSTAR Alcudia Park hotel fell short of your expectations, we are grateful for the time you spent to share your feedback on your overall holiday experience among us; we certainly believe that there is always room for improvement and your constructive critics will help us identify areas that could use more attention to detail. We lament your disappointment for not being able to provide you with a late check out on your departure day, however we would like to take the opportunity to explain that as reported both on our website and brochure, we cannot guarantee late check outs until the departure day and that depending on last minute bookings, sometimes we need all the rooms we have. Nevertheless, guests with late flights can use our installations and our courtesy room in order to freshen up before departing for the airport. Moreover, the passion for gastronomy being one of the prime pillars of our company, we deeply lament your dissatisfaction with our restaurant where our professional Chefs strive to surprise our guests with a high standard gastronomy and the possibility to savor the best of the local cuisine as well as the finest international delights. We have discussed your comment with the concerned departmental managers to ensure that they are used to improve experience for our guests. Last but not least, we were disheartened to read that you did not feel well looked after by our reception team and although your comments do not seem to reflect the usual feedback that we receive on opinion portals and internal surveys we will make sure to forward your review to our head of reception for information. Please be assured that we took your comments into consideration and that they will help us to improve our services. We really thank you for your time and despite the issues you have raised following your stay, we hope that IBEROSTAR will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Kindest Regards, Quality Manager IBEROSTAR Alcudia Park "

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  • David Tiffin says: 7 months

    yes

    "room was excellant .staff very friendly and helpful.entertainment crew excellent.would have liked shows to have finished later;saw at 11oclock instead of 10.food fantastic plenty of variety and choice at every meal.we would return to this hotel.or maybe another iborostar hotel in the future."

    Rating: 9,0
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    7 months

    "Dear David, Thank you for the great feedback on your recent holiday experience at our IBEROSTAR Alcudia Park hotel; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. We will all look forward to welcoming you back to our hotel and please do not hesitate to contact us if you require any special arrangements for your future stay. Warmest Regards, Quality Manager IBEROSTAR Alcudia Park "

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  • Franz Brunner says: 8 months

    Excellent

    "The room was excellent with seaview. The restaurant was also excellent with top meal and very friendly personal. The reception desk was also very friendly and the cleaning personal was friendly too. And the personal in the miniclub was excellent to our kids. We had two excellent werks in inerostar alcudia park."

    Rating: 8,0
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    7 months

    "Dear Franz, We were very glad to read your positive comments in regards to the hotel's service and facilities. Our target is to satisfy our all guests’ needs and to exceed guests’ expectations whenever possible. It is indeed very rewarding to read that we were able to deliver on this occasion. Our hotel is designed to accommodate families; children are always very welcome among us and are kept entertained by our professional Mini Club staff who organizes a wide array of activities for our little guests to take full advantage of their stay, with enriching games and fun sport activities designed to expand kids’ horizons and create new friendships in a multicultural environment, we will make sure to forward your praising comments to our teams. Once again, thank you for making us your choice hotel this year and for the courtesy of your time; it would be a great pleasure to welcome you again at your earliest convenience. Friendly Regards, Quality Manager IBEROSTAR Alcudia Park "

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  • Margaret Clayton says: 8 months

    Would stay again but please find staff for the spa and make children behave themselves in the indoor pool

    "We really liked the hotel & the staff were lovely only downsides for us we could not book a single experience in the spa as there were no staff on duty and no excursion that we could join in with as nothing was provided for English otherwise we had a good time & would gladly recommend you & stay again"

    Rating: 9,0
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    8 months

    "Dear Margaret, Thank you very much for the time you spent to share your personal impressions on your stay at our IBEROSTAR Alcudia Park. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. We took good note of your comments on our Spa and indoor pool and will make sure to share them with our management team. On the other hand, we are glad you had an enjoyable holiday experience and are sincerely grateful for your kind recommendation. Once more, thank you for making us your choice hotel and for the courtesy of your time; we remain at your entire disposal for any request you might have regarding coming vacations and encourage you to contact our call center to help you choose your next IBEROSTAR holiday among a wide range of beautiful destinations worldwide. Warmest Regards, Quality Manager IBEROSTAR Alcudia Park "

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  • Lesley (England) says: 8 months

    Excellent and relaxing two weeks enhanced by the friendly staff.

    "Comfortable hotel with excellent facilities. Lovely location right on the beach,with attractive pool and garden area. Very good choice of food in pleasant dining room. Apartment well equipped and furnished. Very helpful staff, everyone had a smile! Entertainment really good with a very enthusiastic team, daytime fun and high quality evening shows. "

    Rating: 10,0
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    8 months

    "Dear Lesley, We are delighted to hear that you enjoyed your stay and we have achieved our goal of ensuring that your holidays had memorable moments of relaxation, fun and discovery. Moreover we thank you for your wonderful comments on service which of course have been shared with the entire team. It is always a great source of motivation for our staff to hear that our guests appreciated their services and attention to detail. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Kindest Regards, Quality Manager IBEROSTAR Alcudia Park "

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  • Janet Miskin says: 8 months

    Nice holiday shame about the food

    "We loved the hotel the staff were always more than helpful. the cleanliness thoughout the hotel was superb. However we felt the food let it down for us always plenty there but bread at breakfast not fresh although it was fine at dinner the main cooked course was disappointing most days. Also lunch was much the same as dinner and themed nights was a very loose term . The position of hotel was super right on beach "

    Rating: 8,0
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    8 months

    "Dear Janet, Firstly we would like to thank you for choosing our IBEROSTAR Alcudia Park hotel for your holidays in Majorca and for the time you spent to share your feelings on your stay; at IBEROSTAR we realize that there is always room for improvement and feedback is crucial in this process so we thank you for your review. The passion for gastronomy being one of the prime pillars of our company, we were sincerely saddened to know that you were dissatisfied with the restaurant and dining experience. We have discussed your comments regarding these points with the concerned departmental managers to ensure that they are used to improve experience for our guests. On the other hand, we are very pleased to read your satisfaction with the service received by our staff and our high standards of cleanliness. Last but not least, we thank you for pointing out our location with direct access to the promenade and the beautiful beach of Playa de Muro which is ideal for families with young children thanks to the many lifeguards on duty all day and the shallow water affording relaxing sea baths for all ages. Our main commitment is to offer the best vacation to our guests, based on the service provided by professionals and the delivery of high quality products, so we do hope we will have the opportunity to change your first impression about our gastronomy and turn it into a wonderful holiday experience with IBEROSTAR in the near future. Warmest Regards, Quality Manager IBEROSTAR Alcudia Park "

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  • Ian Johnson says: 8 months

    As commented above.

    "The hotel was lovely, very clean and tidy and the staff were mostly very polite. Unfortunately when we arrived we had to wait for nearly two hours for our room to be ready which wasn't great as we were travelling with two children under 3 and a half. The hotel also has no ground floor rooms which we had requested, this made us very nervous if the children were playing on the balcony and in general we didnt open the doors so we couldn't let any cool air through the room. The high chair's in the restaurant had no safety straps which made it impossible to have a meal without our youngest child trying to stand up in the high chair, most of the time we had to sit with her on our knee. In general the hotel was very good but some things need to be updated and high chairs with safety straps is a must!"

    Rating: 6,0
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    8 months

    "Dear Ian, Thank you for taking the time to write your feedback on your holiday experience at our IBEROSTAR Alcudia Park hotel. Our customers’ comments are very important to us as only through their objective observations and remarks we are able to measure our performance and improve certain aspects of service if necessary. Firstly we sincerely regret reading your disappointment at the time of check in, however we would like to point out that, as reported on the booking confirmation, check in starts at 14.00, and even though we always do our utmost to guarantee the rooms to be ready for our early arrivals, during the peak season when the hotel is fully booked, we may not be able to as our housekeeping staff needs the appropriate time to undertake a thorough cleaning of the rooms before assigning them to new guests. Moreover, we have taken good note of your remark related to the high chairs and commit to improve on this aspect of our services. On the other hand, we greatly appreciate your kind words towards our staff, their kindness and helpfulness being one of our hotel's main strengths we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Last but not least, thorough cleaning being an absolute must for IBEROSTAR, we thank you for highlighting the cleanliness of our hotel; we strive to give total confidence in this area, being fully aware that this is the base for a comfortable holiday experience in any hotel. Our goal is to assure our guests feel comfortable and fully enjoy their visits. We are eager to regain your confidence during another occasion if you gave us that chance. Kindest Regards, Quality Manager IBEROSTAR Alcudia Park "

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