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  • Gorgeous holidays in Alcudia. IBEROSTAR Albufera Playa
    From
    39
    person/night *Room only
  • Book now and get the best price available through the official web page of the IBEROSTAR Albufera Playa
    From
    39
    person/night *Room only
  • Book now and get the best price available through the official web page of the IBEROSTAR Albufera Playa
    From
    39
    person/night *Room only

IBEROSTAR Albufera Playa

Our guests reviewsIBEROSTAR Albufera Playa

David Palin says: 9 days

what do you think to my points

"we enjoyed are holiday. main problems are. the first people you meet the reception girls all they want is for you to up grade your room and if you don't well that's it not very well mannered and certainly not fit for your hotel. give them some training on smiles or bright hellos being helpful and not just making more money. when I had to speak to them about anything else it was the same story just not helpful and no interest shown. get a grip hotel manager sort this out. make reception the frendley, happy feeling, focal point of the hotel. not somewhere people don't want to go. that there should be an adults pool . one next to out side restaurant ideal. very lucky first week. only adults and some well behaved children. next 3 days gave up sitting there. rather give my money to bed man on beach and pay for drinks from the beach bar. even if we are on all inclusive. the idea of everyone eating lunch in the outside restaurant at lunch time . well what a joke that is. theres no staff to run it . your lucky if your first drink arrives. waste of time asking for another glass of water as they just don't have time. either put more staff on. or put self serve soft drinks dispensers in even beer and wine. don't you want a happy customer. where do young or old people sit as there are not a lot of seats in the shade. we have stayed at ibero hotels before and other brands but very sorry to say. this is no way 5 not 4 lucky to get a 3. but what I must say I have never seen a better entertainment team in all the years we took our children away. and seen other entertainment teams since we holidyed on our own. what a credit to the hotel and themselves. if you want to improve this hotel then the 2 managers that walk round should talk more to staff ask them what they want. don't just pick on the staff if theres no chips or a pizza is not ready . help put more staff on . if a tray is taken back with dirty plates. then they bring it back full of drinks not empty. to take an order. use the held held ordering pad in restaurant that is used at the bar at night. so tell them both to take off there suits. dress down walk round with a smile talk to the person like they are on holiday. not like the boss at work . your a holiday hotel . not a 9 to five workplace. one manger at an ibero hotel we stayed at was the best I have seen. he helped out in all departments dressed like staff. worked like staff . and yes the staff and customers thought he was great. and when he did put his suit on the same person was inside it. ho and get the lad serving bergers another set of forks as he buses the same pair for raw and cooked burgers. feel free to replay. "

Rating: 7,0
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Mandy Dowson And Ian Fish says: 12 days

fantastic

"fantastic hotel spotlessly clean, excellent service from very helpful and pleasant staff. food was lovely, entertainment really good, right on beautiful beach"

Rating: 10,0
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Andrea R says: 14 days

Lovely location, brilliant food, excellent entertainment - simply perfect.

"Wonderful hotel, friendly and helpful staff, excellent food..... would happily recommend this to anyone with families or just wanting to unwind and be on the beach - Playa de Muro being just out the back door (1 minute stroll). I could not fault the hotel/staff and will be back !!!"

Rating: 10,0
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Andrea R says: 14 days

Lovely location, brilliant food, excellent entertainment - simply perfect.

"Wonderful hotel, friendly and helpful staff, excellent food..... would happily recommend this to anyone with families or just wanting to unwind and be on the beach - Playa de Muro being just out the back door (1 minute stroll). I could not fault the hotel/staff and will be back !!!"

Rating: 10,0
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Vytautas says: 9 months

excellent

"probably the best 4* i been to....."

Rating: 10,0
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Sarah Noble says: 9 months

Excellent

"We very much enjoyed our family holiday and were made to feel very welcome, even by the restaurant staff who frequently had to spend a lot of time cleaning after our 1 year old. We would very much like to come and stay again, the animation team and all the staff in general were excellent and very helpful and welcoming. "

Rating: 9,0
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Sean Foster says: 9 months

Excellent

"Excellent hotel. Great night time entertainment and friendly staff. Location of hotel excellent for regular transport into the centre of alcudia. Would defo go back again. "

Rating: 10,0
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Service hours (GMT-4)

- Monday to Friday (09:00 AM to 07:00 PM)

- Closed Saturday and Sunday (12:00 AM to 12:00 AM)