Our guests reviewsIBEROSTAR Papagayo
"El hotel muy bien, buffet, personal, limpieza, posicion; lo que me gustaria resaltar es la atencion de una vuestra empleada de la recepcio, su nombre es Cindy, no se su appellido pero se que es belga, no solamente ha resuelto un problema (habiamos pedido una habitacion vista mar y nos habian dado una vista piscina) sino que tambien se ha fijato en mi fecha de nacimiento y el domingo (dia del cumple) me ha felicitado.Yo tambien trabajo en la hosteleria y sinceramente creo que son los pequeño detalle que hacen la diferencia. Os felicito por el equipo de trabajo que teneis en este hotel, de verdad excelente. gracias por habernos hospedado con profesionalidad y cariño."Rating: 10,0
Great and peaceful holiday with good food, can be fitted go back to work.
"Good hotel, rooms are clean.Good food, cleanliness is very important behavior.Pool is a little too small to ensure all guests and gives a limited enclosed impression.We were even in Dutch (our language) informed by the reception."Rating: 7,0
Lovely cut could be exellent if small improvements
"When I first contacted the hotel through your website informing that it was our 20th anniversary and I wanted information on the spa packages and local diving etc I was very dissapointed I didnt receive any response from them I was more dissapointed that when I arrived the spa was infact closed for refurbishment and we were not informed, the room we were given had two single beds, one of them had very weak legs but thankfully nothing happened whilst we were there with it, the staff were helpful and friendly in theay resturant and bar and the food selection was lovely, the cleaning was very good also, we evenutually were able to pay to use a spa in a neighbouring hotel two times and we found our own diving club on the marina, our stay would have been much nicer if the hotel had responded beforehand and told us about the spa so we were prepared as this was why we initially booked the hotel so we could use the facilities for our anniversary. team actually seemed to be doing the stuff on the main pool, there was no calls at all for the advertised volleyball and only one in the week for waterpolo I did do the water gym which was lovely when we actually got to do it and my partner did the water polo the day it was called and liked that too, It was only really the last two days of our stay that the animation tI would stay here again and will consider it when we book our next holiday again in a couple of months for this coming february 2012 break hopefully these things will have improved by then but other than that we liked our stayNorah Coyne Room 308"Rating: 5,0
Generally very happy but if it was my business I would work harder at it to be the best!
"Staff and food excellent, some updating of decor and facilities needed. Wi Fi is necessary in 2011, English TV channels poor, mattresses on beds not of 4 star hotel standard. Gym equipment not maintained and out of date. Environmental policy poor, did not see any solar panels and a lot of waste plastic cups. Would definitely come back but with a little investment and more advanced management thinking the chain could be a trend setter not a follower."Rating: 8,0