Our guests reviewsIBEROSTAR Papagayo
"We (my wife and I ) stayed at the iberostar papagayo Lanzarote . The cheque in was very smooth, and advised to leave our cases and go for dinner as the dining room would be closing in ten minuets. That was very good and our return to the cheque in we're given our room key (331) the room was very nice, until we opened the blinds to find our outlook was a wall. Being disabled I sit on the balcony for quite a few hours, so this was no good for me. The food at the hotel was as good as any iberostar if not better. Even the pool side catering was exceptual. Then we when to the bar, the drinks were good , then we noticed some of the guest had gold wrist bands and would take priority and get better brands of drinks. We asked about the gold bands and we were told it had to do with dinning times, but all bands were dinning at all times. Everything else was good,and as not put us off iberostar. But would not stay at this hotel again, mainly because of the wall."Rating: 6,0
WE WILL BE COMING AGAIN NEXT YEAR
"I WOULD LIKE TO COMMEND YOU ON YOUR HOTEL, THIS WAS OUR FIFTH STAY AND WE FIND THE QUALITY OF FOOD, ACCOMMODATION AND STAFF OUTSTANDING - I WOULD LIKE TO SEND A SPECIAL THANK YOU TO NELSON (LOBBY BAR MAN) FOR HIS CONTINUED WELCOME"Rating: 10,0
bien ms manque de personnel parlant français
"Personnel a la réception pas tjr tres accueillant. ... je suis arrivée vers minuit et j ai du chercher moi même mon appartement! !! A cet heure, il fait bien entendu noir et ne connaissant pas les lieux, il m a ete pénible de trouver mon logement. Les gens du resto sont tres agréable et essaye un max de parler français contrairement aux gens de ka réception! Hormis ca, hotel trs propre"Rating: 7,0
Not sure what you want me to write in this box that isn't dealt with above.
"My wife and I stayed for 10 nights, all inclusive in room 331 at Iberostar Papagayo, Lanzarote. Overall we were very impressed by the staff's attentiveness and efficiency. The reception staff were always friendly and helpful. The restaurant kitchen and waiting staff were excellent. The removal of empty plates did at times seems a little abrupt but I put this down to speed of service rather than a desire to hurry us along and out, although I could be wrong. The food was generally very good with just one or two sessions when the menu was not to our liking. The room cleaners were very good apart from a couple of occasions when the patio doors were left unlocked which was a security worry. Our only real complaints, and hence the slightly lower overall score, was the pool area. Although maybe stylish, the shape and layout of the pool we thought was not practical. Also, why line it with those awful black tiles? They make the pool look dark, murky and uninviting. Traditional light blue is always the way to go. The only possible reason I can think of is to attract the sunlight to try and heat the water but did you know that pools can be heated electrically using solar panels which cost nothing to run after installation? Another issue with this area is the perennial problem of people reserving sunbeds with towels etc at 0730 in the morning, despite numerous signs saying that this was not allowed and towels would be removed by staff. Every day we came down after breakfast and were unable to get a sunbed due to towels, with not a guest in sight. At no time did any staff remove a towel. If you have a rule, then please enforce it, otherwise don't bother! As non-smokers we found it offensive to have to inhale other people's smoke around the pool and particularly on the terrace of the lobby bar. Whilst we will probably not return to Iberostar, having now decided that a villa is the better option for us, we would recommend your hotel to friends."Rating: 7,0