Our guests reviewsIBEROSTAR Papagayo
your hotel looses in quality because of this cheap system which invites cheap guests, that is logical.
"for the third time we spend 2 weeks in Ibero start Papagayo hotel - Lanzarote. We always book in advance for a junior suite. Normal conditions , not inclusive! This time we had the impression that the last minute and all inclusive guests war more important than we were. There was not one time that between all the free drinks for the all inclusive people, any bar tender offered us a free drink or a cup of coffee.While the all incisive guests drink until 22.00 hrs as much as they can , we did it with just a drink for our own account. Also the table settings were seriously reserved for families 4 and 6 persons and we ( 2 persons) could do with a table some where in a corner. This system of all inclusive prices , does not bring your hotels the best guests and we will choose an other hotel for next year, not inclusive. Regards Willem Rudolf den Haan. "Rating: 7,0
Good but hotel needs an overhaul
"* Food was basic in first four days, however,it improved substantially after that * Location perfect for active retired couple. Nice walks etc. * Unimpressive foyer and reception area and furnishings etc. in need of replacement * Room spacious but dated. In need of refurbishment * Excellent service and staffing in all areas. Excellent manager!! * Friendly ambience * We would consider going back to this hotel if the food were to be consistently good and the decor/furnishings and general look of the hotel were to be modernised/refurbished and not so shabby!! * The Animation team did their best entertainment wise, however, the entertainment generally wasn't really good enough in the evenings. The young animation team were excellent, however, around the pool. They were friendly and helpful in every way and are a great resource for the hotel * We liked the 'star gazing' very much and that would encourage us to maybe consider this hotel again, however, it would need to be structured better. Better use could be made of good quality telescopes so as to maximize viewing time. I'm not sure if the seminar was necessary since reading material could have been given prior to the viewing to those interested. Certainly, I/we were only interested in looking through the telescope as we have already read up on these things. Great idea and well worth developing!!! Would like to be kept informed about developments in this and could be persuaded to return if good quality star-gazing facilities/opportunities were on offer. Great innovation!!! "Rating: 7,0
Never again an Iberostar hotel
"First the positive things: very good location, next to the wonderfull Marina Rubicon and walking distance from the Papagoya beaches. Also nice swimming pools and good service from the staff. The negative things: - food was a big disappointment, it is very cheap and simple and every day about the same. After 2 - 3 days starts to get boring. It is not very tastefull either. I finished eating almost evey day pizza and ice cream, the rest was not very tastefull. Also the "showcooking" is poor and almost not existing. - sun beds : there were enough, but many were in bad condition and some (the ones next to the swimming pools) were covered with a kind of blue garbage bag cover. Also very often dirty. I found this disgusting. Maybe this was because of the people using them, but the hotel should clean them. - sun umbrella's: to few available ! I don't understand, this is of almost no cost for a hotel and yet there are not enough. And unless you want to get burned, you need them ! - rooms: we were in the apartments (other side of the street). Enough space for us but bathroom in poor condition and needs renovation. Especially the shower needs work, as well as the bath. Air conditioning: did work, I mean you heard something blowing, but it was not cold air :-( . Beds were "strange": mattress was not of very good quality. This hotel would better announce itself as a 3* instead of the fake 4* ! If I would have payed for a 3* and if they would have announced it as a 3*, then maybe I would have been a bit more happy, but saying this is 4* is almost fraud. Last year we stayed at Barcelo Santiago, same price but 100x better. "Rating: 1,0