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  • IBEROSTAR Cozumel - IBEROSTAR Hotels & Resorts
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    77
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IBEROSTAR Cozumel

Our guests reviewsIBEROSTAR Cozumel

  • Carl K says: 6 months

    food was great and the Staff was way over friendly and super nice.

    "We loved it"

    Rating: 10,0
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  • Gary Copeland says: 6 months

    At this stage I would rate this as a 3 star resort

    "Everything was very good except for our room (6303), need paint, marble repair and pressure washing on the exterior as well as wood replacement o0n the exterior decking."

    Rating: 5,0
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  • Steve Lombardo says: 6 months

    Overall the experience was good. The food was varied and enjoyable, However the star-friends activities could use some attention.

    "The overall experience was good. However certain activities were less than stellar. For example the archery consisted of shooting 1 arrow with only 1 vane of fletching. The food was good with a variety to choose from. The reviews suggesting that you get a mattress topper were good advice as the bed is harder than most but not the hardest we've encountered. Over all the staff was friendly and helpful especially David the bell person who was very helpful about information on going into town. Dressel Divers located on site was also very helpful and accomodating in our diving. "

    Rating: 8,0
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  • Anonymous says: 6 months

    I would certainly consider staying at Iberostar again.

    "Rooms were clean and the beds were comfortable. Grounds were well maintained. Staff was very attentive, courteous, and friendly. Food was delicious. All considering the resort was fully booked during my stay."

    Rating: 9,0
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  • Rejean says: 6 months

    Super!

    "Iberostar Cozumel, a nice place to be, une belle place a voir.(english and /et francais) This is a small resort but everything is fine. Employes are all funny, avaliable and always ready to help. Food is limited in choices but all taste good. Rooms are clean but small. The bar is fill every two days ??? There are always people working around trees and flowers, it's beautiful and clean. There are many peacock on site. It's nice to look at but noisy in the morning. Animation team was perfect Fabiona, Erica, Brenda, Gillermo, Luis, Mauricio, javier, Alejandro, Francesco. A group of funny and lovely persons. They take care of everyone. The beach is the bad side, many rocks, water shoes are mandatory and there are not many lives to see in the water in front of the beach. Be prepare to buy a cruize to snorkeling or diving. Watch out, people at the diving center are fine but they charge you in peso. So if you buy an activities with them they add 13,3% for conversion in peso and you will pay another conversion from peso to Canadian dollar whatever you pay with your credit card. I bought a diving excursion with Nolitour (Dive with Martin's), it was perfect (90$US) Overall, I really enjoy to be there. En francais : Un petit resort bien organisé, tous les employés sont plaisants, disponibles et très serviable. La nourriture est limité en choix mais ce qui est disponible est bon. Les chambres sont petites mais propres et jolies. ON rempli le réfrigérateur a tous les 2 jours ??? Il y a toujours des personnes a l'entretien du terrain et des plantes, c'est très beau. Il y a des paons partout, ils sont beau a regarder mais bruyants le matin. L,équipe d'animation est parfaite Fabiona, Erica, Brenda, Gillermo, Luis, Mauricio, javier, Alejandro, Francesco. Une équipe le fun et aimante, ils s'occupent de tous. Le mauvais coté c'est la plage, des roches partout dans l'eau, et pas grand chose a voir devant la plage. Les souliers d'eau sont obligatoires. Prévoyez une excursion en apnée ou en plongée. Attention : L'équipe de centre PADI sont gentils mais il facture en peso. Si vous achetez une activité avec eux, ils ajoutent 13,3% pour la conversion en peso et vous paierez une autre conversion de peso a Canadian même si vous payez avec votre carte de credit. J'ai acheté une excursion via Nolitour (Dive with Martin's), C'était parfait (90$US) En résumé, j'ai bien aimé."

    Rating: 8,0
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  • Darrell Cordes says: 6 months

    Our 15th year going to Mexico. 2nd trip to Cozumel. We love the small island charm.

    "We enjoyed our stay. Liked the fact that we could see the ocean from the pool area. Enjoyed all of the wildlife. The rooms are a little older but, always were stocked well with refreshments and, the friendly staff more than makes up for that. The food was above average. Fransisco and Rubi at the swim up bar made everyday fun with there kindness and smiles."

    Rating: 9,0
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  • Jane Fulhage says: 6 months

    Am not sure what is supposed to go here.

    "Was a good experience overall. It would have been helpful to have clearer information when we arrived about restaurants and the scheduled hours. At the buffet, the labels for the food items were missing many times, so it was hard to know about the various food selections. Also, the information provided on your website was ambiguous regarding wi-fi availability. When we arrived we found out that it was available for a cost per day. This was disappointing. I think an all inclusive resort should have wireless internet provided. The rooms were nice, but when we requested more coke for the fridge, we were told that we could have more every 3 days. I didn't understand that policy. I thought the landscaping and the outdoor atmosphere were very attractive. The individual rooms each having a little porch with hammock was nice. We enjoyed seeing the peacocks, flamingoes and the iguanas."

    Rating: 7,0
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Service hours (GMT-4)

- Monday to Friday (09:00 AM to 07:00 PM)

- Closed Saturday and Sunday (12:00 AM to 12:00 AM)