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  • IBEROSTAR Cozumel - IBEROSTAR Hotels & Resorts
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Our guests reviewsIBEROSTAR Cozumel

  • Sheila Annett says: 7 months


    "Loved the resort. Staff was friendly and provided wonderful service. Just wished for a sandy beach that you could walk into. Great snorkelling though. "

    Rating: 9,0
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  • Nicholas Martin says: 7 months

    I am still unsure if I would book my stay here again simply for the fact that the room accomadations range from excellent to so poor. If we had been stuck in the room we were originally placed in no amount of excellent service could have made up for it.

    "The first half day of my experience was absolutly repulsive and inexcusable. I arrived late in the day near 2:30p.m. I arrived to a line at the check in counter that was about 30 min long, which was not ideal after sweating in customs lines etc... at the airport. While the staff did try to combat the humidity and the long line with drinks while in line it still seemed like an excessive wait for check in. We were then taken to our room which was a bit of a dissapointment. Due to excessive humidity and lack of addequete air conditioning a mold smell had taken over the room. Also the bedding accomadations were not correct. Because me and my wife were hungary we overlooked the poor condition of the room and proceeded to the dining area for our first sampling of the all inclusive food. Again we arrived to another dissapointing situation. The buffet was completly ravenged and in need of replenishing. There was little to nothing to choose from. My wife tried to convience me to make the most out of our experience and lift my head up but I was really defeated at the fact that this was how we were going to spend our honeymoon. Shortly after a disapointing lunch I decided we should head to the lobby bar and have a margarita to drown our sorrows of a ill fated honeymoon. Just when I thought it couldn't get any worse the margaritas proved to be as bad as everything else up to this point. I was completly defeated and possibly considered calling another resort to book stay and salvage what was left of our honeymoon. But then something extordinary happened. I got up from our drink in the lobby bar and went to speak with a young, beautiful woman at the check in counter whose name I wish I could remember. I was going to ask about purchasing a WI-FI connection and briefly mentioned the bed accomadation, mentioning that a king size bed was requested. Luckily she had another couple that had failed to check in and had a room imediatly available and asked if we would like to move. It was at this point that my stay was completly turned around. We came back to our room to a bell boy waiting to help us move rooms. The new room exceeded expectations. It was a little hot and humid but there was no smell and the air conditioner seemed to be working well. After getting situated to our new accomadations we left to go to dinner in the dining hall and were suprised to be overwhelmed with the the exceeding quality and choices of food. A completly different experience than earlier in the afternoon. Then we went to the lobby bar and were greeted with a drink that was way better then earlier in the day. We winded the evening down with entertainment at the theatre with the STAR staff hosted karaoke. From that point on our remaining two days were extremely enjoyable and never dissapointing. I am still unsure if I would book my stay here again simply for the fact that the room accomadations range from excellent to so poor. If we had been stuck in the room we were originally placed in no amount of excellent service could have made up for it. I am scared that it is a gamble in regards to what kind of room you can get."

    Rating: 6,0
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  • Carl K says: 7 months

    food was great and the Staff was way over friendly and super nice.

    "We loved it"

    Rating: 10,0
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  • Gary Copeland says: 7 months

    At this stage I would rate this as a 3 star resort

    "Everything was very good except for our room (6303), need paint, marble repair and pressure washing on the exterior as well as wood replacement o0n the exterior decking."

    Rating: 5,0
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  • Steve Lombardo says: 7 months

    Overall the experience was good. The food was varied and enjoyable, However the star-friends activities could use some attention.

    "The overall experience was good. However certain activities were less than stellar. For example the archery consisted of shooting 1 arrow with only 1 vane of fletching. The food was good with a variety to choose from. The reviews suggesting that you get a mattress topper were good advice as the bed is harder than most but not the hardest we've encountered. Over all the staff was friendly and helpful especially David the bell person who was very helpful about information on going into town. Dressel Divers located on site was also very helpful and accomodating in our diving. "

    Rating: 8,0
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  • Anonymous says: 7 months

    I would certainly consider staying at Iberostar again.

    "Rooms were clean and the beds were comfortable. Grounds were well maintained. Staff was very attentive, courteous, and friendly. Food was delicious. All considering the resort was fully booked during my stay."

    Rating: 9,0
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  • Rejean says: 7 months


    "Iberostar Cozumel, a nice place to be, une belle place a voir.(english and /et francais) This is a small resort but everything is fine. Employes are all funny, avaliable and always ready to help. Food is limited in choices but all taste good. Rooms are clean but small. The bar is fill every two days ??? There are always people working around trees and flowers, it's beautiful and clean. There are many peacock on site. It's nice to look at but noisy in the morning. Animation team was perfect Fabiona, Erica, Brenda, Gillermo, Luis, Mauricio, javier, Alejandro, Francesco. A group of funny and lovely persons. They take care of everyone. The beach is the bad side, many rocks, water shoes are mandatory and there are not many lives to see in the water in front of the beach. Be prepare to buy a cruize to snorkeling or diving. Watch out, people at the diving center are fine but they charge you in peso. So if you buy an activities with them they add 13,3% for conversion in peso and you will pay another conversion from peso to Canadian dollar whatever you pay with your credit card. I bought a diving excursion with Nolitour (Dive with Martin's), it was perfect (90$US) Overall, I really enjoy to be there. En francais : Un petit resort bien organisé, tous les employés sont plaisants, disponibles et très serviable. La nourriture est limité en choix mais ce qui est disponible est bon. Les chambres sont petites mais propres et jolies. ON rempli le réfrigérateur a tous les 2 jours ??? Il y a toujours des personnes a l'entretien du terrain et des plantes, c'est très beau. Il y a des paons partout, ils sont beau a regarder mais bruyants le matin. L,équipe d'animation est parfaite Fabiona, Erica, Brenda, Gillermo, Luis, Mauricio, javier, Alejandro, Francesco. Une équipe le fun et aimante, ils s'occupent de tous. Le mauvais coté c'est la plage, des roches partout dans l'eau, et pas grand chose a voir devant la plage. Les souliers d'eau sont obligatoires. Prévoyez une excursion en apnée ou en plongée. Attention : L'équipe de centre PADI sont gentils mais il facture en peso. Si vous achetez une activité avec eux, ils ajoutent 13,3% pour la conversion en peso et vous paierez une autre conversion de peso a Canadian même si vous payez avec votre carte de credit. J'ai acheté une excursion via Nolitour (Dive with Martin's), C'était parfait (90$US) En résumé, j'ai bien aimé."

    Rating: 8,0
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Service hours (GMT-4)

- Monday to Friday (09:00 AM to 07:00 PM)

- Closed Saturday and Sunday (12:00 AM to 12:00 AM)