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  • IBEROSTAR Cozumel - IBEROSTAR Hotels & Resorts
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IBEROSTAR Cozumel

Our guests reviewsIBEROSTAR Cozumel

  • Barbara Shufeldt says: 5 months

    As above

    "Overall an excellent stay, however minor details such as room key malfunctions and somewhat disappointing food. Also, extra fee for wifi---for the cost of the stay, it should just be included. Will probably look elsewhere for a better dollar value in the future. That said, the Dressel Divers on site was wonderful."

    Rating: 7,0
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  • Sheila Annett says: 6 months

    Great!

    "Loved the resort. Staff was friendly and provided wonderful service. Just wished for a sandy beach that you could walk into. Great snorkelling though. "

    Rating: 9,0
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  • Nicholas Martin says: 6 months

    I am still unsure if I would book my stay here again simply for the fact that the room accomadations range from excellent to so poor. If we had been stuck in the room we were originally placed in no amount of excellent service could have made up for it.

    "The first half day of my experience was absolutly repulsive and inexcusable. I arrived late in the day near 2:30p.m. I arrived to a line at the check in counter that was about 30 min long, which was not ideal after sweating in customs lines etc... at the airport. While the staff did try to combat the humidity and the long line with drinks while in line it still seemed like an excessive wait for check in. We were then taken to our room which was a bit of a dissapointment. Due to excessive humidity and lack of addequete air conditioning a mold smell had taken over the room. Also the bedding accomadations were not correct. Because me and my wife were hungary we overlooked the poor condition of the room and proceeded to the dining area for our first sampling of the all inclusive food. Again we arrived to another dissapointing situation. The buffet was completly ravenged and in need of replenishing. There was little to nothing to choose from. My wife tried to convience me to make the most out of our experience and lift my head up but I was really defeated at the fact that this was how we were going to spend our honeymoon. Shortly after a disapointing lunch I decided we should head to the lobby bar and have a margarita to drown our sorrows of a ill fated honeymoon. Just when I thought it couldn't get any worse the margaritas proved to be as bad as everything else up to this point. I was completly defeated and possibly considered calling another resort to book stay and salvage what was left of our honeymoon. But then something extordinary happened. I got up from our drink in the lobby bar and went to speak with a young, beautiful woman at the check in counter whose name I wish I could remember. I was going to ask about purchasing a WI-FI connection and briefly mentioned the bed accomadation, mentioning that a king size bed was requested. Luckily she had another couple that had failed to check in and had a room imediatly available and asked if we would like to move. It was at this point that my stay was completly turned around. We came back to our room to a bell boy waiting to help us move rooms. The new room exceeded expectations. It was a little hot and humid but there was no smell and the air conditioner seemed to be working well. After getting situated to our new accomadations we left to go to dinner in the dining hall and were suprised to be overwhelmed with the the exceeding quality and choices of food. A completly different experience than earlier in the afternoon. Then we went to the lobby bar and were greeted with a drink that was way better then earlier in the day. We winded the evening down with entertainment at the theatre with the STAR staff hosted karaoke. From that point on our remaining two days were extremely enjoyable and never dissapointing. I am still unsure if I would book my stay here again simply for the fact that the room accomadations range from excellent to so poor. If we had been stuck in the room we were originally placed in no amount of excellent service could have made up for it. I am scared that it is a gamble in regards to what kind of room you can get."

    Rating: 6,0
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  • Carl K says: 6 months

    food was great and the Staff was way over friendly and super nice.

    "We loved it"

    Rating: 10,0
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  • Gary Copeland says: 6 months

    At this stage I would rate this as a 3 star resort

    "Everything was very good except for our room (6303), need paint, marble repair and pressure washing on the exterior as well as wood replacement o0n the exterior decking."

    Rating: 5,0
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  • Steve Lombardo says: 6 months

    Overall the experience was good. The food was varied and enjoyable, However the star-friends activities could use some attention.

    "The overall experience was good. However certain activities were less than stellar. For example the archery consisted of shooting 1 arrow with only 1 vane of fletching. The food was good with a variety to choose from. The reviews suggesting that you get a mattress topper were good advice as the bed is harder than most but not the hardest we've encountered. Over all the staff was friendly and helpful especially David the bell person who was very helpful about information on going into town. Dressel Divers located on site was also very helpful and accomodating in our diving. "

    Rating: 8,0
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  • Anonymous says: 6 months

    I would certainly consider staying at Iberostar again.

    "Rooms were clean and the beds were comfortable. Grounds were well maintained. Staff was very attentive, courteous, and friendly. Food was delicious. All considering the resort was fully booked during my stay."

    Rating: 9,0
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- Closed Saturday and Sunday (12:00 AM to 12:00 AM)