Our guests reviewsIBEROSTAR Cozumel
"Our holidays were completely ruined due to the negligence of the hotel for beach volleyball. From the first day, I seriously wounded my foot and knee because the ground of the volleyball court consists of a platform of concrete covered with a few inches of sand. The person responsible for the activities said that about 4 people a day are injured playing beach volleyball, that he had advised the director and that no correction were done. When we were asked to play volleyball, no one told the players to be careful and be aware of the danger, even though they know that about 4 people a day get injuries. Because of my injuries I have not been able to go on the beach (sand and infection), I could not go swimming because of the bandages and plasters and I didn’t do any activities or excursions because I could barely move. I am a regular at the Iberostar hotels, but after a week of holiday ruined by their negligence, I will not be attending your hotels anymore unless we get a compensation for our ruined vacation. "Rating: 1,0
We will definitely stay again at the Iberostar Cozumel resort.
"We held a wedding at the resort and Claudia (the wedding coordinator)was excellent to work with. Everything was exactly as explained. Eric (the minister) was wonderful. It was a beautiful ceremony. The entertainment staff was friendly and extremely talented. The food was exceptional and the food staff were very friendly and very accommodating. The only thing that we didn't like was that the lobby bar was extremely small compared to other resorts we have stayed at and we have found the lobby bar is a great place to mingle with other resort guests. "Rating: 7,0
"We have stayed at a lot of fine resorts including the Atlantis in the Bahamas. The Iberostar was the best four days we have ever had at a resort. Restaurants were excellent. staff great and the view was fantastic. Our room was good but we didn't spend any time there don't know about the T.V. we never used it. We will return some day to the Iberostar. "Rating: 10,0
Overall a great stay - staff was exceptional especially the star friends. Food was great - something for everyone
"We stayed at the Iberostar in Cozumel, Mexico. Very quiet, small resort, staff fantastic, rooms a little small, not much room for clothing only a small closet, would go back again for sure. Would like to see the rooms updated a little bit, i.e. the bathroom was a little tired looking but overall would stay there again"Rating: 8,0