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  • IBEROSTAR Cozumel - IBEROSTAR Hotels & Resorts
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Our guests reviewsIBEROSTAR Cozumel

  • Mike says: 7 months

    Great service!!

    "The only disappointment was the Beach. We thought pictures showed a longer and nicer Beach. Would like to of had a couple English speaking TV stations. The place was Great!!!!"

    Rating: 10,0
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  • Joanne Sullivan says: 7 months

    will not be going back

    "Bed was very hard could not sleep. Sink in bathroom was broke. When the water ran it leaked out of the pipe under the sink all over the floor. Beach was full of rocks so did not go into the ocean. Staff was very very nice."

    Rating: 3,0
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  • Don Vogel says: 7 months

    great time

    "Great time, no complaints of any. Food was great, room was great, All the staff were very helpful and nice, See you next year!!!!!! "

    Rating: 10,0
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  • Tom Kohman says: 7 months

    I do not understand "Resume" in this context.

    "This is our second visit, we also spent during March of 2013. What we like: - The grounds and landscaping are outstanding - We enjoy the integration of the wildlife into the enviroment; peahens, peacocks, iguana, ferrel cats and flamingos, all much appriciated - The fish under the pier, close and abundant - Our room was very nice, glad to have unit up stairs, air is dryer and the view was very nice, like living in a tree house. - Most of all, the people that work there are fantastic. They work very hard and always have a smile and kind word. They make all the difference in the world and I hope they are well treated and paid. They do earn it. Things that we did not like: - last year, the free internet did not work. This year, internet worked great, but cost an arm and a leg to use. It was very upsetting to learn of the high cost. Really, how can you include all of the food and drink a person wants, but not include a reasonable internet experiance in the price of the room? Purely a money grab, shame on you. - Food choices seemed to have contracted over the past year. The selection was still large enough to provide something that was appealing, but it was easy to see that it had slipped in quality somewhat over the past year. "

    Rating: 8,0
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  • Anita Gutmann says: 7 months

    Pleasurable vacation get-away

    "It may not be fair to compare your resort with Iberostar Punta Cana, but in doing so, your resort is dated. It is very clean, but the rooms need attention especially the bathroom area. I must say that the staff was extremely helpful and friendly at all times. I would rate them a 10. They work hard and very long hours every day and I never heard one complaint. Always very professional. The beach area was always busy with the events of the day and the beaches were kept clean daily. The bars (depending on which one we went to)seemed to vary depending on who the bartender was and how strong (or weak)the drink was. The animals were always a pleasure to watch. The restaurants were just ok. The pool restaurant that served the beef meals was pretty good. The Rock Cafe was fair at best. Wait time to be seated was over 5 minutes and then another long wait time before someone came to the table to wait on us. Then another hour before our meal was served. The servier did come over and apologize once to say our meal would be out shortly. Then it was another at least 10 minutes before it arrived. It was a salmon meal and a tuna fish sandwich. The excursion staff was also very informative, helpful and pleasant. Thank you for a nice stay."

    Rating: 7,0
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  • Bryce & Julie Wanek says: 7 months


    "The resort was very well maintained. Staff were very nice and helpful. "

    Rating: 7,0
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  • Barbro Backman says: 7 months


    "Wonderful staff and excellent food!"

    Rating: 9,0
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Service hours (GMT-4)

- Monday to Friday (09:00 AM to 07:00 PM)

- Closed Saturday and Sunday (12:00 AM to 12:00 AM)