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  • IBEROSTAR Cozumel - IBEROSTAR Hotels & Resorts
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Our guests reviewsIBEROSTAR Cozumel

  • Terry & Vickie says: 5 months

    Would go again

    "I loved our stay, everyone was super and made you feel welcome. The food was pretty good. The only thing we did not like was the beach the water was really rocky and you could not get into the water. I would stay there again it was really relaxing and clean."

    Rating: 9,0
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  • Chicago, Illinois Usa says: 5 months

    Would I go back to Iberostar Cozumel? You betcha!

    "We just got back home and were at the Iberostar Cozumel for one week. It was absolutely wonderful! We loved all the animals roaming around on the grounds as well. One of the cats that usually hangs out in the lobby has a bad front paw -- we meant to tell the folks at the front desk but there were too many people waiting behind us. Please inform them! Also, Francisco the bartender at the pool bar was OUTSTANDING -- always a smile on his face, happy to help anyone and was the busiest by far! He went out of his way to make all drinks properly no matter how busy he was. Please make sure he's appreciated and looked after - it's staff like that you want to keep! The beach bartenders, not so great. Seriously."

    Rating: 10,0
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  • M Lauer says: 5 months

    Overall, it's a beautiful location with very accomodating staff.

    "Check in and check out consumed an inordinate amount of time. Another bar(s)or a larger bar in the lobby would be helpful."

    Rating: 8,0
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  • Tom & Denise Cambisi says: 5 months

    Like the property

    "This was our fourth time at the Iberostar Cozumel property. We like the property. We found that the food this time was not as good as it has been on our previous visits. In addition most of the evening entertainers were new. Therefore the quality of the shows did not seem to be at the same professional level as in the past. "

    Rating: 7,0
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  • Mike says: 5 months

    Great service!!

    "The only disappointment was the Beach. We thought pictures showed a longer and nicer Beach. Would like to of had a couple English speaking TV stations. The place was Great!!!!"

    Rating: 10,0
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  • Joanne Sullivan says: 5 months

    will not be going back

    "Bed was very hard could not sleep. Sink in bathroom was broke. When the water ran it leaked out of the pipe under the sink all over the floor. Beach was full of rocks so did not go into the ocean. Staff was very very nice."

    Rating: 3,0
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  • Don Vogel says: 5 months

    great time

    "Great time, no complaints of any. Food was great, room was great, All the staff were very helpful and nice, See you next year!!!!!! "

    Rating: 10,0
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Call Center

Ico_usa USA +1-888-923-2722 0

Service hours (GMT-4)

- Monday to Friday (09:00 AM to 07:00 PM)

- Closed Saturday and Sunday (12:00 AM to 12:00 AM)