Our guests reviewsIBEROSTAR Cozumel
great place will go there again
"it was great, the staff was great ,the pool was nice the drinks where good, the only bad thing was the music bye the pool same old junk everyday, was so bad i wanted to cut the specker wires, but everything else was great,"Rating: 8,0
Terrible sleep as the mattresses are soooo old, lumpy and need to be replaced!
"We had a great stay at the Iberostar in Cozumel, when it comes to the food, services, and staff. However the rooms are in desperate need of an upgrade, we noticed faded paint, uneven stucco, bathroom lights where burnt out, ceiling fan did not work etc. As well the mattresses where the absolute worst I have ever slept on. They are old hard and bumpy, I never slept well my entire stay. You do have great staff though from the cleaning staff, to your star friends, concierge, wait staff etc are all excellent."Rating: 7,0
Not sure what resume means...if it means will I return... Undecided.
"The hotel grounds are beautiful. The room had was clean and the refrigerator was full of assorted drinks that were included. I found the staff not very warm and friend most noticeable at the front desk. I have stayed at other hotels, FA, where the front desk were very helpful and friendly. This is very important to a single traveler. Check in took forever. It seemed that business was a priority and not very caring... Not very happy employees...no warm friend smiles. The food was just ok... A lot of food of nothing... But you can always find something to eat. If I did not know what it was I stayed away. I noticed many waiters standing around talking to each other rather than asking if people needed anything... If you approached one they would eventually get what you requested. The lounge chair situation is a challenge as people put towels on chairs at 6:00 a.m. And do not show up until after lunch. And there is no one to complain to. The hotel is far away from town and costs $20 each way to go there. On a positive note Arnoldo at the pier and Rowlando , the bellman, were always helpful and friendly. I went to Cozumel to scuba dive and that was great... Although I "Dive With Martin" as they limit the number of divers to 6-8 max. I always stay at FA but it is being renovated. The hotel was rather pricy but all in all it was good vacation. "Rating: 7,0
"The resort was nice. The beach was great. The staff was friendly. The food and beverages were lacking. I have a complaint with the dive shop and the checkout process of the water sport equipment. The dive shop handles the check out of the water equipment. They had no interest in helping those that wanted to use the equipment. Their only interest was serving the dive customers. We waited 1 1/2 hours to have a Hobie sailboat checked out. Another resort guest waited 2 hours. We would have used the water sports equipment much more if we had been able to."Rating: 6,0
"Overall an excellent stay, however minor details such as room key malfunctions and somewhat disappointing food. Also, extra fee for wifi---for the cost of the stay, it should just be included. Will probably look elsewhere for a better dollar value in the future. That said, the Dressel Divers on site was wonderful."Rating: 7,0