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  • IBEROSTAR Cozumel - IBEROSTAR Hotels & Resorts
  • IBEROSTAR Cozumel,  Swimming Pool
  • IBEROSTAR Cozumel,  Beach
  • IBEROSTAR Cozumel, Lobby

IBEROSTAR Cozumel

Our guests reviewsIBEROSTAR Cozumel

  • Margie Malenfant says: 9 months

    Liked it but didn't love it!

    "I wish I could give the resort a higher rating but unfortunately it was not the best of vacations. I had emailed the resort in cozumel prior to our arrival to request a mattress topper. When we arrived at the resort I confirmed with the front desk that I had requested a topper. Five days later with a request every day, we still did not get a mattress topper, so we just gave up. The mattresses are extremely uncomfortable and by the time our ten night vacation was over, we were more than ready to get home and get a good nights sleep. For that reason alone, we would not return to Iberostar Cozumel. Never have I ever been more anxious to get home from a vacation......usually we are wishing for a few more days. The rooms definitely need some TLC inside and out. They are very tired looking and actually a little depressing. The food was good although we did experience some stomach issues. After we stopped eating the salads and drinking the glass water at the restaurant, we started feeling better. Not sure if it was a coincident, but both of us had the same issue. The star friends were excellent.....always trying to get guests involved but not so pushy that you were annoyed. All very pleasant to be around. We actually had breakfast and lunch with a few of them and found them extremely friendly. Our maid service was extremely good with great towel friends every day. Always cleaned perfectly. We actually left change on our night stand and it was never touched. We did have someone from the resort come to our door fairly late at night and we were in bed and asked them to come back the next day but we never heard from anyone afterwards. We did not request anything so we are not sure why they had come to our door. I think if the resort could be updated, it would be a great place to vacation. Grounds are beautiful and staff is wonderful."

    Rating: 6,0
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  • Jake says: 9 months

    Jake

    "If it wasn't for the food I would give a 9 or ten. The food wasn't fresh at times and was mediocre. "

    Rating: 7,0
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  • Richard & Monique Van Besouw says: 9 months

    We stayed for a week at the Iberostar Cozumel.

    "We had a pleasant stay however the resort is dated and - in our opinion - not worthy of its 5 star rating. Pros: Staff is friendly and helpful, grounds are lush and well maintained, food is decent. Cons: Rooms are humid and musty; the interior walls should be smoothed out and repainted, one of the smaller windows should be replaced so it can be opened for fresh air, and a drying line should be provided somewhere in the unit. Lobby furniture is in need of repair."

    Rating: 7,0
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  • Tony 2/3/14 says: 9 months

    N/a

    "Very friendly staff. A special thank you to Rubi, who kept us smiling and our drinks full the entire trip. The beach is nice, but you can't walk into the water and swim. We knew this prior to arriving, so making comment only for information purpose. The only complaint we have are the beds. It feels like sleeping on box springs with no mattress. The resort is just the right size for making friends and enjoying a peaceful vacation. The diving is amazing. We have been to better iberostars (Dominican) so we will probably not be back to this one. Overall, a fun time was had by all...the sun was out and the drinks were cold"

    Rating: 7,0
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  • Firebal says: 9 months

    Nice and fun.

    "Great week. Food very good. Beach lots of coral."

    Rating: 8,0
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  • Al Lord says: 9 months

    Possibly?

    "Beach not the greatest. Rocky shore and walk out into the water not pleasing. I more fancier buffet display would be nice. Food was fine. Mexican restaurent was not that great. The SteakHouse was okay. Rooms and grounds really nice and clean. Service very good."

    Rating: 8,0
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  • Barry And Susan Todd says: 9 months

    We would have liked it if there was a hotel shuttle of some sort to take guests to town, rather than having to spend $40.00 on a taxi there and back. Also when we arrived it was very late and we found it was very dark trying to find our room on our own.

    "Overall we enjoyed our stay at Iberostar Cozumel. We did find our room had a "musty" smell, and the sheets felt damp, particularly on the first night. The mattress was very uncomfortable but we did ask for a foam pad and that helped. The food was very good and the staff friendly. We went to the Steak restaurant three times but only enjoyed the first meal there. The first reservation was for 9.00 p.m. and when we arrived we did not feel at all welcome. We enquired at the desk the next day and were told that if you have a 9.00 p.m. reservation you should show up at 8.30 p.m. The next day we had an 8.30 reservation at the Mexican restaurant, so we showed up at 8.10 and were sent away and told to come back at 8.30 which seemed a bit confusing. Our only other (small) complaint was that the pool water was freezing cold, but in retrospect, after coming back to Ontario, that was nothing to complain about. We will definitely recommend your hotel to others and are only mentioning the above to assist you with your service to others. "

    Rating: 8,0
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- Monday to Friday (09:00 AM to 07:00 PM)

- Closed Saturday and Sunday (12:00 AM to 12:00 AM)