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  • IBEROSTAR Cozumel - IBEROSTAR Hotels & Resorts
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Our guests reviewsIBEROSTAR Cozumel

  • Mary E. Lock And Family says: 8 months


    "The experience of spending our Christmas Vacation in Cozumel at the Iberostar was fabulous. The facilities were extremely well maintained. The staff was always there with a smiling face to assure you that you were in need of any assistance. I will definitely consider using Iberostar resorts again."

    Rating: 10,0
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  • James A. Bowen says: 8 months

    Not good:

    "I was not at all happy with our accomodations at the Cozomel Iberostar. The outside of our room was all covered with mold & mildew,the lighting inside was very poor as we couldn't see well enough to shave or put on our makeup.The liquor was cheap brands I never heard like LTD scotch. The beach was impassable,We had a broken sewer cover outside our room,that was very dangerous. the food was not marked properly,and mediocre at best.The boards were rotten and spongy and ready to collapse at any time.The help was very gracious and unbeatable, but the management needs to be replaced.I am sorry but I call it as I see it. James A. Bowen Room # 8801."

    Rating: 1,0
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  • Joanne Clement says: 8 months

    If this means will I come back to your resort, it would take a very good deal for me to consider it!

    "The beds are like sleeping on a piece of plywood. I have never had such worse sleeping from staying in a hotel or a resort ever. Something needs to be done about the cats wondering around the restaurants. Peacocks jumping up on the tables taking left over food, etc. Disgusting. And lets get into the food. Served COLD, we had to send back our diner at the American Grill. Which smells like mold and mildew when you walk in the door. I can only hope that this is just your resort and not indicative of Iberostar as a whole. Customers are paying for the "namebrand" of the resort, the rest is mediocre. "

    Rating: 5,0
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  • Frank says: 8 months

    I will return to this resort.

    "Loved the hotel. Excellent dive operation, great service, good food, clean rooms and beautiful beach. Hilario is the best barman (at the beach) we have ever come across! Lots of other great staff also added to the enjoyment of our stay. "

    Rating: 9,0
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  • Mike Sayers says: 9 months

    I wiil be back to Iberostar but hope this improves

    "Food at buffets was cold and usually lacking in quantity"

    Rating: 8,0
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  • Kelly Mogck says: 9 months


    "Room service would be nice."

    Rating: 9,0
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  • Peter Lohrmann says: 9 months

    A very relaxing and friendly environment, great staff, great entertainment. Rooms could use some improvements.

    "The hotel was very nice, and food was delicious. The rooms had a musty smell and the air conditioner did not do a very good job. After my two week stay, there was mold growing on my backpack, which never even left the room! My aunt tried to watch television in the evening, but there were no batteries in the remote. Housekeeping was very friendly and very polite, they had no trouble coming back later in the day if I was resting when they came by in the afternoon, although one day they did forget to restock the toilet paper, but then we got extra the next morning, so I guess it balances out :-) The entertainment staff are very friendly and did a great job of getting everyone involved in the activities. I highly recommend the evening shows! I think the internet service is overpriced, and guests shouldn't have to pay to use the computers provided at the hotel. The wifi access was very good though, much better than I expected, and much better than at any other resort I've visited."

    Rating: 8,0
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- Closed Saturday and Sunday (12:00 AM to 12:00 AM)