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  • IBEROSTAR Cozumel - IBEROSTAR Hotels & Resorts
  • IBEROSTAR Cozumel,  Swimming Pool
  • IBEROSTAR Cozumel,  Beach
  • IBEROSTAR Cozumel, Lobby

IBEROSTAR Cozumel

Our guests reviewsIBEROSTAR Cozumel

  • Cathy says: 9 months

    "The atmosphere and staff at the Iberostar in Cozumel were welcoming but lodging issues such as plumbing and beds need to be addressed. The beds were very uncomfortable. Food and drinks were marginal which is another reason I would recommend staying elsewhere."

    Rating: 3,0
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  • Pettyneet says: 10 months

    Would not come again to this hotel

    "- Hotel quality did not meet anywhere near our expectations for 5 star hotel. -- Hotel rooms smells and AC does not help with the smell. All the clothes are now smelly after the stay and even several rounds in the laundry machine does not help. -- Star Rock Cafe, food was terrible. When we got our dish it was already cold. It looked like it was taken from the next door bufet restaurant which was disappointing. We could have prepared better meal from buffet. -- There were animals (cats and birds) in the restaurant which was not that nice. Not good for your appetite if you see bird stealing food from the buffet table -- Reception services were not polite and if we had any problems with our room, we needed to remind them several times to get it fixed. We got the impression that our complaints were not logged at all. -- Rooms would need quick renovation and update as now they are not good for your health. + Star Friends with all their activities, shows and good attitude were the best that this hotel had to offer."

    Rating: 2,0
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  • Jeff says: 10 months

    "The food and resort was amazing. Everyone was pleasant and loved the space. Will definitely return!"

    Rating: 10,0
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  • Anne says: 10 months

    "Our star was really very nice. The grounds were beautiful and especially loved the wildlife. Staff were all very friendly and courteous. The beach was nice other than the fact that you really can't swim in the ocean unless you walk over to the pier and climb down the ladder. Coral along the waterline prohibits owadding into the water unless you wear heavy duty water shoes. Really never saw anyone wade into water in the 8 days we were there. Pool area is large and spacious. We spent our beach time under grass umbrellas. First suggestion is that although the accommodations were very adequate the mattress needed to be upgraded. . The pillows were a problem for me as they were musty and mildewy smelling. Also some of the bed linens were old and grey looking. Bathroom was remodeled and nice. The other suggestion would be to improve on the International dinner buffet. That was getting old for us. Not great selection of foods especially meats. Breakfast was great, lunch was ok. We did enjoy the Steak House and the Mexican restaurant.. Rock Star didn't have much of a menu. Since there s a limit as to the number of visits to restaurants, a better quality and variety at buffet would go a long way. We did appreciate all the fresh fruits and vegetables."

    Rating: 9,0
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  • Mark Wall says: 10 months

    "Excellent stay. Staff was above and beyond my expectations. "

    Rating: 9,0
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  • James Kocourek says: 10 months

    "I loved the room, friendly staff, housekeeping etc. I was not too impressed with the food. While I did not really have a bad meal the food was at best average in my opinion. "

    Rating: 7,0
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  • Carmen says: 10 months

    No, rooms were not good.

    "3 out of 10 rating. The staff were all pleasant, helpful, and very hard working. Good variety of food. Beautiful setting on beach for wedding. The grounds were well maintained and pretty. Serious mold problem in walls and beds, making everything have extremely bad smell. Beds were hard as rocks, but a bit better with mattress topper for those who were lucky enough to get one! Serious shortage of toppers so many were not able to get one. Ceiling fan made lots of clicking noise. There was a big hole under the door so humidity was unusually high in the room despite air conditioner. Our rooms were not ready and we had to wait 3 hours. Room not cleaned until 4:00 pm every day. (They need more staff). Chairs around pool were claimed early in the morning with towels, some by staff, even though no one was in the pool or nearby. Sheets and cases were damp and musty due to humidity. "

    Rating: 3,0
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- Monday to Friday (09:00 AM to 07:00 PM)

- Closed Saturday and Sunday (12:00 AM to 12:00 AM)