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  • IBEROSTAR Cozumel - IBEROSTAR Hotels & Resorts
  • IBEROSTAR Cozumel,  Swimming Pool
  • IBEROSTAR Cozumel,  Beach
  • IBEROSTAR Cozumel, Lobby

IBEROSTAR Cozumel

Our guests reviewsIBEROSTAR Cozumel

  • Antonio Carrasco And Socorro Carrasco says: 9 months

    6

    "First off I'd like to say that this was my first time in Cozumel, recommended by my sister and her husband who stay at iberostar 2 times a year for the last 8 years. Prior to arriving we had requested wheelchair accessible accomodations which they gave us, but we also requested that my sister and her husband be located in the same building due to my disabilities. I also requested double beds because they mother was sharing the room. Our trip was booked 3 months in advance and my sister's was booked 5 months in advance. When we checked in they put us in different buildings my room was in the 40's hers was in the 80's which was not close. I have memory issues and my mother has cancer so we got lost every time we went to our room. My sister approached Marcela and explained this to her along with a problem with her shower head and we were told that the hotel was at capacity but that they would look in to this and get back to us. No one got back to us at all. They dispatched a maintenance person to look at her shower 4 days after we were there, by that time her husband borrowed a tool from one of the maintenance people and took care of the shower head so when they showed up to finally take a look at it she informed them of this. We were expecting 5 star hotel service since that is what we paid for at a rate of $100 per person per day and we felt like a bunch of cattle being rushed through by your front desk people. We understand that your hotel was at full capacity The lack of Marcela not getting back to us left me feeling that your hotel really doesn't care about their employees if they have follow through with their customers because you lead by example. As for the rest of your staff by the pool and the food servers were all excellent. Alba who works in the main dining hall was wonderful and really made us feel welcomed, she went out of her way to accommodate our family. Aaron was also great. I enjoyed Cozumel and plan on returning with my sister and her husband but I have to say she wasn't too happy about this stay and is seriously considering staying at another all inclusive resort on the island. She has recommended many people to your hotel and as a matter a fact there was 14 of us that met at stayed iniberostar. We all left a bit disappointed. My hope is that Axel your hotel Director?? is shown this comment for I am sure that if he met my sister he would recognize her and she has always bragged about iberostar except for this time. Your front desk is lacking customer service skills and they are the forefront of your hotel. "

    Rating: 6,0
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  • Longenecker says: 9 months

    N/A

    "This resort is definitely targeting drivers and since we were not drivers - we were a little disappointed in the lack of beach and getting into and out of the ocean. "

    Rating: 7,0
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  • June Fyfe says: 9 months

    o

    "....It was a great hotel. I found all the Help very nice and and very helpfull.Our room was clean and was kept that way. The food and drinks were very good."

    Rating: 9,0
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  • Clayton Nelson says: 9 months

    We enjoyed the Jeep tour that was recommended by the Funjet rep.

    "Good Value for what we paid. The Wifi was not included ,It cost an additional $35.00 for the week.Only 2 reservations were allowed at the specialty restaurants with a 7 night stay.Beach area was very rocky.The food offered was okay.Pool area was great and service was very good.The staff was friendly.Entertainment was good the one night down on the beach for the fireshow.Liked the entertainment in the lobby bar.Not a lot to do in the evenings.It was a relaxing week and great weather."

    Rating: 8,0
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  • Dingdong says: 9 months

    hhh

    "would of been a excellent stay the staff was great but the beds are hard!! "

    Rating: 8,0
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  • Svetlana Fetisova says: 9 months

    Excellent. Thank you guys!!!!

    "It was a most exciting trip for me and I was lucky to choose the Iberostar Cozumel resort. It started with the service at the check-in; the two guys were extremely knowledgeable and polite, which set the tone for a great week. Complimentary drink and late night food were included and helped to start my vacation after a frozen winter. I had a standard room on the second floor, which was very close to the ocean. The furniture in the room was pretty comfortable. All rooms have an all-time refreshable mini-bar and great balcony or patio with a hammock and it was clean enough. The food had variety and was healthy (a lot of fruits and fresh juice). You could find various foods for every taste, using different sauces and spices. All things in the hotel are just a 5-7 minute walk: restaurants, pool, beach, diving centre, spa or gym. This is a very convenient system to have a great rest: if you take an excursion trip before eating area will be open, you will be sure have your meal early or bring it to your own room. Different excursions can be booked right in the resort. It was a singles trip for me but I wasn't bored for even one second: the animation team was very cheerful and like clockwork, and at the same time pretty tactful. But most of all I liked the Diving Centre and staff! They do an amazing job: turned this ordinary boring accountant into a fan of scuba diving during just one week. The price to get the diving license was very reasonable and included 2 swimming pool exercises, 4 ocean descends, and incredibly warm care from each person in the team! I showed my first diving movie at work and to my friends. Now all my friends like Mexico and dream about diving! Excellent, excellent, excellent. Thank you guys!!!! "

    Rating: 10,0
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  • Lisa Burns says: 9 months

    Will not be returning

    "I have stayed at other iberostars and this one was a little run down. The rooms smelled like smoke and the beds were as hard as sleeping on the floors. Upon my arrival I requested a mattress topper and was told one would be brought to my room. 10 datys later no mattress topper. When I asked about it I was told I was on the list. The waitress' and bartenders were great but the star friends were probably the worst we had seen at any iberostar. . They were rude and did a terrible job getting people involved. We have stayed twice at the Iberostar in Puta Cana, but will not be returning to this one. "

    Rating: 5,0
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- Monday to Friday (09:00 AM to 07:00 PM)

- Closed Saturday and Sunday (12:00 AM to 12:00 AM)