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  • IBEROSTAR Cozumel - IBEROSTAR Hotels & Resorts
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Our guests reviewsIBEROSTAR Cozumel

  • Firebal says: 8 months

    Nice and fun.

    "Great week. Food very good. Beach lots of coral."

    Rating: 8,0
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  • Al Lord says: 8 months


    "Beach not the greatest. Rocky shore and walk out into the water not pleasing. I more fancier buffet display would be nice. Food was fine. Mexican restaurent was not that great. The SteakHouse was okay. Rooms and grounds really nice and clean. Service very good."

    Rating: 8,0
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  • Barry And Susan Todd says: 8 months

    We would have liked it if there was a hotel shuttle of some sort to take guests to town, rather than having to spend $40.00 on a taxi there and back. Also when we arrived it was very late and we found it was very dark trying to find our room on our own.

    "Overall we enjoyed our stay at Iberostar Cozumel. We did find our room had a "musty" smell, and the sheets felt damp, particularly on the first night. The mattress was very uncomfortable but we did ask for a foam pad and that helped. The food was very good and the staff friendly. We went to the Steak restaurant three times but only enjoyed the first meal there. The first reservation was for 9.00 p.m. and when we arrived we did not feel at all welcome. We enquired at the desk the next day and were told that if you have a 9.00 p.m. reservation you should show up at 8.30 p.m. The next day we had an 8.30 reservation at the Mexican restaurant, so we showed up at 8.10 and were sent away and told to come back at 8.30 which seemed a bit confusing. Our only other (small) complaint was that the pool water was freezing cold, but in retrospect, after coming back to Ontario, that was nothing to complain about. We will definitely recommend your hotel to others and are only mentioning the above to assist you with your service to others. "

    Rating: 8,0
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  • Paula Mac Millan says: 8 months

    Thank you for such a wonderful time!

    "We had a great stay. We were there for a wedding with 24 other guests and everyone enjoyed themselves. We found the food to be good in the buffets and the Mexican and steakhouse a la carte restaurants. We really liked the flambé kabob at the Mexican. The staff were wonderful. a special shout out to Christian the best bar tender and Marianne at guest services. The star friends were around a lot keeping people busy and entertained. Don't worry about the beach you can climb down the ladder at the pier and still get a good swim."

    Rating: 10,0
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  • Leif Thomas says: 9 months

    Very nice holiday whith good diving and other activities, and a very good hotel to stay at.

    "Very good service. Excellent Food. A lot of rain revealed some problems regarding the buildings - and also the garden. Water everywhere.."

    Rating: 9,0
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  • Cathy Dial says: 9 months

    I would recommend

    "Very nice overall. Would have liked Wifi in the rooms. Food was very good, but I was disappointed in the Mexican restaurant. The staff was very, very nice and accommodating. "

    Rating: 8,0
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  • Diane Bullard says: 9 months

    not sure what u want here

    "we had stayed here before...the mattress was hard and the springs could be felt....fire alarm in my room went off for no reason at 2am....fan was noisy and needed oil...the gym equipment was broken,,no towels one day and no water in gym one day.....food was average although plenty,,,had an issue with the dive shop...on a positive note...staff all pleasant....staff seems like they r working hard but never seem to see a general manager or someone in charge..i hope some of these comments help....diane... "

    Rating: 4,0
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Service hours (GMT-4)

- Monday to Friday (09:00 AM to 07:00 PM)

- Closed Saturday and Sunday (12:00 AM to 12:00 AM)