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  • IBEROSTAR Royal Andalus, IBEROSTAR official website
    From
    25
    person/night *Room only
  • Book now and get the best price available through the official web page of the IBEROSTAR Royal Andalus
    From
    25
    person/night *Room only
  • IBEROSTAR Royal Andalus - IBEROSTAR Hotels & Resorts
    From
    25
    person/night *Room only
  • IBEROSTAR Royal Andalus, holidays in Chiclana
    From
    25
    person/night *Room only

IBEROSTAR Royal Andalus

Our guests reviewsIBEROSTAR Royal Andalus

  • Valshepp@Outlook.Com says: 19 days

    Too isolated for me and the bar staff were not always friendly

    "Hotel and food very good shame that it is so isolated which I did not like.I found the drinking glasses had to be checked to make sure they were clean also the plates and cups.I also agree with other comments I have seen that the food was at times cold by the time you got back to you table, I found this more so with the chips.Also the bar staff was not always friendly, they let the hotel down"

    Rating: 5,0
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    17 days

    "Dear Guest, We appreciate you reaching out to us to notify us of your concerns related to your recent stay at our IBEROSTAR Royal Andalus hotel and apologize if you experienced any inconsistency in our service. Your input is extremely important to us and we will be forwarding your remarks directly to the management team so they can make the appropriate adjustments in the areas you mentioned. We regret your disappointment on our location although a full description of our hotels is reported both on our brochures and website; this hotel is the ideal location for a beach or golfing holidays as well as a good starting point to sightsee by car the beauties of the sunny Andalusia; for future occasions we encourage you to contact our call center from where we can offer you a personalized booking guidance and help you choose the IBEROSTAR hotel that best meets your holiday needs and wishes. Moreover we took good note of your comments on our crockery and lament not being informed immediately of the imperfections you describe; our dishes, glasses and cutlery are being washed in industrial dishwashers at very high temperatures to ensure that not only any food remain is totally eliminated but that all resistant bacteria is killed; Furthermore our waiting staff revises each piece before placing them in our buffets to make sure that everything is spotless before the opening of the restaurant; we invite you to contact our Maître present at the restaurant throughout all services in case you find any shortage being to us of prime importance to offer total confidence in this area and we will be enchanted to adjust any situation which is not in accordance with our established standards. Last but not least, please be assured that your comments on service have been shared with our Management team for further revision; at IBEROSTAR we strive to deliver an excellent and personalized service to all our guests and we lay high value on our personnel being guest orientated and welcoming at all times. On the other hand, we thank you for your positive comments on our buffets because at IBEROSTAR we know that meals are a very important aspect of our guests' overall holiday experience, this is why our Executive Chefs strive to prepare for each service, a wide variety of typical local dishes as well as the best international delights in order to please all palates, it is very enjoyable to read that we were able to conquer yours. Our main commitment is to offer the best vacation to our guests, based on the service provided by professionals and the delivery of high quality products, so we do hope we will have the opportunity to change your first impression about our service and turn it into a wonderful holiday experience with IBEROSTAR in the near future. Kindest Regards, Quality Manager IBEROSTAR Royal Andalus "

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  • Bob says: 22 days

    Would recommend

    "Service first class,a good variety of food.All staff very pleasant and helpful. "

    Rating: 10,0
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  • Pat Parkinson says: 22 days

    I hope one day to come back to your hotel.

    "This hotel was very good . I had a lovely room with a good view and the staff were all helpful when I asked any question. Thank you for making my holiday so restful and pleasant."

    Rating: 10,0
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  • Mrs J King says: 26 days

    Please see above comments.

    "This is our 3rd visit in 4 years at this hotel, and we feel that the bedrooms could benefit from a 'make over', also the varity of the food was not as good as previous years, otherwise no complaints, the staff were very good and helpful as was the cleanliness everywhere. "

    Rating: 9,0
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  • Vanessa Stanton says: 27 days

    Not at the present time.

    "The Royal Andalus is, although a good hotel, in need of a refurbishment. The room we had, whilst a large family room, was tired, many items needed replacing. The furnishings were harsh and uncomfortable, the bed frame broken and noisy. The fridge broke down and was replaced. Could be a lovely hotel. Food good,but could do with variation, ie. Chinese or indian nights. Staff very good overall. Location fabulous. Entertainment mediocre. "

    Rating: 7,0
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    18 days

    "Dear Vanessa, Thank you very much for the time you spent to share your personal impressions on your stay at our IBEROSTAR Royal Andalus hotel; we always welcome feedback, as it allows us to continually improve the experience we create for our guests. Our hotel was fully renovated in 2006 however we took good note of your remarks and will not fail to share them with our management team for further revision. At IBEROSTAR we have a true passion for gastronomy and are fully aware that meals are an aspect of primary importance for our guests to enjoy their holidays abroad, this is why our expert team of chefs strives to surprise our guests with high quality culinary delights both local and international, following a two weeks menu rotation so as to guarantee the possibility to savor many different flavors at every single meal and make it one of the best added values to their holiday among us. Moreover we lament your disappointment on our animation program and although your comment does not seem to reflect the usual feedback that we receive on opinion portals and internal surveys, we will forward your review to our head of department for information, and of course if necessary, for improvement. Our main commitment is to offer the best vacation to our guests, based on the service provided by professionals and the delivery of high quality products, so we do hope we will have the opportunity to change your first impression about our service and turn it into a wonderful holiday experience with IBEROSTAR in the near future. Kindest Regards, Quality Manager IBEROSTAR Royal Andalus "

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  • M J Horn says: 29 days

    "The food as usual in choice, quantity and quality was excellent. We both felt that the room could do with some brightening up as it was rather dark. The general cleanliness of the room was good and this aspect of the main parts of the hotel was excellent. In all aspects an enjoyable stay"

    Rating: 9,0
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  • Cyril Black says: 29 days

    Any time

    "Excellent,position, Wonderful food lunch and dinner, Terrific polite staff wonderful accomodation, boring breakfast (apart from the fruit)"

    Rating: 10,0
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- Closed Saturday and Sunday (12:00 AM to 12:00 AM)