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  • IBEROSTAR Royal Andalus, IBEROSTAR official website
    From
    65
    person/night *Room only
  • Book now and get the best price available through the official web page of the IBEROSTAR Royal Andalus
    From
    65
    person/night *Room only
  • IBEROSTAR Royal Andalus - IBEROSTAR Hotels & Resorts
    From
    65
    person/night *Room only
  • IBEROSTAR Royal Andalus, holidays in Chiclana
    From
    65
    person/night *Room only

IBEROSTAR Royal Andalus

Our guests reviewsIBEROSTAR Royal Andalus

  • Klaus Jürgen Stegmann says: 5 months

    Hotel should maintain premium level not to loose their loyal guests

    "Friendly personell. Services good. Unfortunately, hotel seems to accept "Ballermann" groups in the low season. On Sutterday, there was a group of people in the hotel, making extreme noise from the late afternoon until 02.00 past midnight. Not only at the bar level, but also in the room zones. The hotel management did unfortunately not intervene. "

    Rating: 3,0
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    5 months

    "Dear Klaus, We appreciate you reaching out to us to notify us of your concerns related to your recent stay at our IBEROSTAR Royal Andalus hotel and apologize if you experienced any inconsistency in our service. Your input is extremely important to us and we will be forwarding your remarks directly to the management team so they can make the appropriate adjustments in the areas you mentioned. Our hotel occasionally accommodates work groups and events, however our staff ensures that these events do not interfere with the experience of our holiday makers by assigning dedicated areas of the hotel to large groups; we nevertheless have taken good note of your comments related to the noise and commit to revise our procedures to ensure that we do not receive this kind of feedback in the future. On the other hand, we are glad to read your positive comments on our staff; at IBEROSTAR we strive to deliver an excellent and personalized service to all our guests, and we lay high value on our personnel being guest orientated and welcoming at all times. Again, we certainly appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay. We sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly. Kindest Regards, Quality Manager IBEROSTAR Royal Andalus "

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  • Pauline Rothery says: 5 months

    An excellent hotel.

    "The service at this hotel is the very best I have had for several years.All the staff are friendly and helpful,the rooms kept rely clean,Food super lots of choices and needless to say I gained rather a lot of unwanted weight blame the tell thin chef!I had a wonderful stay sorry can't find any faults with this hotel love it.Many congratulations to the manager and all the staff."

    Rating: 10,0
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  • Linda.Dennis@Talktalk.Net says: 6 months

    "This was my first ever visit and my experience was tremendos the hotel is very well situated, the rooms are very good and ever where was very clean the food was out of this world, the staff with the exception of the reception were excellent (the reception staff needed to smile more and at least pretend to enjoy their work the only downside was the birds )but this would not put me off staying again "

    Rating: 10,0
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  • Peter Henry says: 6 months

    Excellent rooms, food and sevice provide and ideal venue.

    "This hotel provided the ideal combination of high quality rooms, excellent food, friendly and efficient staff. The golf facilities offered made this an ideal venue for a golf break. I cannot fault this hotel whhich provides such great value for money. "

    Rating: 10,0
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  • D Hirst says: 6 months

    We shall not come again

    "OUr 5th stay at this hotel, but our last. Previously we have really enjoyed our stay but this time we found the excessive number of very large groups overwhelming and very noisy. You have to go in to the dining room as soon as it opens to be sure to get a table as so many are reserved. If you like a noisy public area that shares the bar, loud entertainers, disco, & football you will enjoy it."

    Rating: 7,0
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    6 months

    "Dear Guest, We appreciate you reaching out to us to notify us of your concerns related to your recent stay at our IBEROSTAR Royal Andalus hotel and apologize if you experienced any inconsistency in our service. Your input is extremely important to us and we will be forwarding your remarks directly to the management team so they can make the appropriate adjustments in the areas you mentioned. Please be assured that we took your comments into consideration and that they will help us to improve our services. We really thank you for your time and despite the issues you have raised following your stay, we hope that IBEROSTAR will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Kindest Regards, Quality Manager IBEROSTAR Royal El Andalus "

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  • Peter Blok says: 6 months

    Changing hotels next year to one which is All inclusive.

    "Went on golfing trip in November for second year running. All inclusive package. Golf good, rooms good, food very good. Service ok depending on time of day, and unusually tipping didn't seem to help much. Main grumble is that all inclusive should include being able to have a swim without having to pay an extra €8 per day. And surely they could include free Wifi when it doesn't cost them?"

    Rating: 8,0
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  • Jan Blind says: 6 months

    Apart from the above, very satisfied; good food!

    "The only points to be improved: Mobile Phone reception, this was very poor both inside and outside the hotel. My provider is Movistar. Although I was only in the hotel for 3 days, I bought a weeks internet connection at the reception desk, saving 1 Euro. No problem. However, the internet was so poor that I frequently could not receive my email and could not connect to websites."

    Rating: 8,0
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    6 months

    "Dear Jan, Thank you for your insights following your recent stay at our IBEROSTAR Royal Andalus hotel; we appreciate all of your input, as it helps us identify areas that could use more attention to detail. Please be assured that your review has been shared with our management team so as to revise our internet service, we lament not being informed onsite of the difficulties you experienced as we would have looked for a solution immediately. On the other hand, we are glad to read that apart from this aspect of our services, you were satisfied with your overall holiday experience and we certainly look forward to welcoming you back in the near future. Kindest Regards, Quality Manager IBEROSTAR Royal Andalus "

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