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  • IBEROSTAR Hacienda Dominicus, Beach
  • IBEROSTAR Hacienda Dominicus, Beach
  • IBEROSTAR Hacienda Dominicus, Hotel Exterior
  • IBEROSTAR Hacienda Dominicus, Pool

IBEROSTAR Hacienda Dominicus

Our guests reviewsIBEROSTAR Hacienda Dominicus

  • Roger says: over 1 year

    Not sure at this point in time.

    "We have stayed at the Iberostar in La Romana in the Dominican Republic repeatedly for the past 6 years and have always enjoyed our stay and all the amenities. This year however, there seemed to be new staff at the front desk and the information we received from each seemed to differ. For instance we spoke to one person, the day before our departure, about extending our check out for few hours since we had a later flight. He told us to come back in the evening to take care of this. We went back in the evening and were told that we should have taken care of this earlier and out room time could not be extended, even though we were willing to pay extra for the two hours that we needed. We were trying to function around our evening flight but the clerk was not very understanding. In addition, we have always vacationed with a group and as in the past, I called several weeks before to ask that we all have rooms in the same building where we always stay. The person I spoke to recorded the information and yet when we all arrived we were placed in a different location and there was not record of my phone call. There seems to be a lack of knowledge and coordination at the reception desk. It was very nice of the management to leave a gift of a bottle of rum in returning guests rooms, which our friends received, however, we have stayed there the longest and were overlooked. All other aspects of our stay were wonderful and we appreciate the upgrading of the internet so that it could be used in our rooms and on the grounds.....just not sure why we have to pay for daily service. Surely Iberostar resorts should be able to cover this cost. "

    Rating: 7,0
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  • Vanbossel Fabien says: over 1 year

    Super vacances

    "séjour trés agréable, le personnel est disponible et aimable. Les chambres sont trés propres et confortables. Buffet de qualité tout comme les restaurants. Petit bémol le français est encore mal compris et mal parlé malgré une population francophone importante. Super vacances"

    Rating: 9,0
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  • Jocelyne says: over 1 year

    Good to relax

    "The site is very clean and well clean employes are very pleasant smilling ...theres 2 things that was unplaisant the reception ( phone ) did not speak English or French so we couldn't understand anything i would assumed when you work wits tourist you need to speak at least English specially if your client services and the enternment in the evening was missing at the lobby there was only piano and not for a long time . but the site is beautiful clean and employes on the site are very friendly"

    Rating: 9,0
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  • Linda From Canada says: over 1 year

    thank you for the wonderful time we had, we will definatly recommend this hotel to our friends and family!!

    "thank you for making my vacation the best one I ever had. This hotel impressed me by the cleaness and friendly atmosphere. You sure know how to make people feel like queen. The animation team are amazing. I was traveling alone with my mom, I was going to the discotheque by myself and I had alot of fun with the animation team. I participated to all the activities offered in the beach or around the pool and I loved it. A special thanks to Wendy, Nicolas, Gabriel from the animation team, they are all amazing!!"

    Rating: 10,0
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  • Yvon Lachance says: over 1 year

    Je retournerai à cet hôtel et je le recommande à tous . Séjour du 26 janvier au 2 fevrier 2014

    "Excellent hôtel, courtoisie et service exceptionnel !"

    Rating: 10,0
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  • Louise Leblanc says: over 1 year

    Très belle expérience.Iberostar est digne de sa réputation.

    "Mes compagnons et moi sommes très satisfait de notre passage à votre resort de La Romana.Tout votre personnel est aimable et empressé.La nourriture était aussi de très bonne qualité.Deux petites remarques,les gens du canada ou du québec sont souvent omis par les maitres de cérémonie et l'ajout d'un moyen de transport à travers le site pour les personnes plus agées serait un plus pour l'hotel.Cela dit, nous recommanderons votre hotel et nous y retournerons probablement l'an prochain.Ajouter le français sur vos programmes serait aussi apprécié. Salutations. Louise Leblanc"

    Rating: 8,0
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  • Francesco & Antonella Ricci says: over 1 year


    "We stayed at your resort in La Romana from Jan 19-26 2014. Our stay was fantastic! Our family had such an amazing time. Great food, Fun & Safe. We will definitely be staying at another Iberostar in the future if not the same one. Thank you for treating us so well. "

    Rating: 10,0
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