It's our goal to provide our clients with the best possible price. In the unlikely event that you find a lower room price (room rate) and total room cost (including all taxes and fees) publicly available on the internet on a non-VISIT US website within 24 hours of booking, VISIT US shall lower its rate to match such lower room rate and room cost for you and reimburse to you the difference in case the price had already been paid to VISIT US, subject to the following terms and conditions:
These are the requirements for the application of the Best Rate Guarantee regulated herein:
- You must contact us using the online claim form within twenty-four (24) hours after completing your valid room booking on this Web Site to make a claim under the Best Rate Guarantee. The claim must be submitted at least twenty-four (24) hours prior to the standard check-in time at the hotel concerned. The average nightly lower room price and lower total room cost must be available for booking at the time of claim verification and both must be lower than those found on the Web Site, as determined by VISIT US customer service representatives, and at VISIT US’ sole discretion.
- The Guarantee applies to compare exactly the same type, configuration and location of rooms.
- All terms of the comparison room reservation, including, but not limited to pre-payment, deposit, payment methods, number and age of guests, dates of stay or other requirements must be equal in all respects to the terms found on this Web Site for your claim to be valid.
- The Best Rate Guarantee applies only to prices both advertised and available to the general public on a non-VISIT US website at the time of verification. The Guarantee does not apply to: prices offered on membership program websites; rates not published online; corporate discounts; negotiated prices; group, rewards program, loyalty program, incentive, meeting, convention, consolidator or interline prices; prices obtained via auction or similar process; rates offered by opaque inventory sources who only specify the hotel name or location once the booking has been made; rates for flight + hotel or package deals; rates granted to VISIT US partners and their employees; rates granted to VISIT US employees; or prices available only by using a coupon or other promotion not offered to the general public. The Guarantee also does not apply if the average nightly lower price is obtained from a website where you call to get the price, or from an e-mail that you received.
Likewise, IBEROSTAR THE CLUB’s rates cannot be used to obtain the Best Rate Guarantee.
- If the rate found on the non-VISIT US website site is given in a currency different from that of the rate booked on the Web Site, VISIT US’ customer service department will convert this rate into the same currency as the rate offered on the Web Site. The exchange rate used will be VISIT US’ exchange rate in effect on the Web Site at the time of the initial reservation. VISIT US reserves the right to refuse a claim, if the exchange rates used by both websites are different. Differences in the currency exchange rates are excluded from the offer. Price differences due to fluctuations, rounded figures or related to differences in the currency’s exchange rate will not be taken into account for the Best Rate Guarantee.
- All claims for Best Rate Guarantee are subject to verification by VISIT US. VISIT US must be able to verify all elements of the claim and the required terms found on the non-VISIT US website at the time the claim is processed. VISIT US shall not accept screen shots of imagery of lower prices provided by guests if the reservation process with the same result cannot be replicated by VISIT US due to the ease of modification or alteration of such imagery. Price comparisons will be made net of taxes, gratuities, service charges, early departure fees, or other fees and incidental charges.
- Claim verification only applies between rates advertised on websites available for the same issuing markets, separately and independently, as set forth below:
- Rest of Europe,
- Mexico (only for Hotels in Mexico),
- Brasil (only for Hotels in Brasil),
- Rest of Caribbean and South American destinations.
VISIT US reserves the right in its sole discretion to modify or discontinue the Best Rate Guarantee or to restrict its availability to any person, at any time, for any or no reason, and without prior notice or liability to you. The terms that are in effect at the time of your booking will determine your eligibility under the Best Price Guarantee
Best Rate Guarantee cannot be combined or accumulated with any other VISIT US promotions.