BEST Online Price Guarantee
IBEROSTAR.com offers you the best online price guaranteed.
If you find a lower price, we’ll match it and add an extra 5% discount.
Just follow these two easy steps:
- Fill in this form. Go to form
You’ll get a reply within two working days at most.
Terms and conditions
- Deal only applicable if the claim is filed within 24 hours of making your booking or requesting information.
- If the difference between the price at www.iberostar.com and the lower price is €5 or less, you will not get the extra discount.
The lower price on another website must be for the same deal as the net booking price at www.iberostar.com.
- Same hotel
- Same type of room and board basis
- Same stay length and dates
- Same sale conditions, cancellation policy, advance payment terms, booking change policy, and so on
- Same number of guests
- Same currency
- Only the person who has made the booking can file a claim for the lower price deal.
- The lower price must be published online and publicly available.
- If the lower online price is for at least a two-night booking, the guarantee covers the total price for the extended stay rather than the rates for single nights.
Our best online price guarantee is not applicable to:
- Obscure websites giving vague information on available rooms, specific hotel, hotel destination, etc. before you make your booking.
- Non-cancellable, non-changeable, non-refundable Iberostar.com rates.
- Bookings made at discount travel sites.
- Rates offered as part of travel packages including accommodation, flights, transfers, etc.
- Unpublished rates like corporate, group, or meeting and convention rates, which include discounts.
- Rates not published online, like those offered by traditional travel agencies.
- Prepaid voucher rates.
- IMPORTANT:Not applicable to hotels in Cuba, Brazil, Jamaica, Mexico or the Dominican Republic.
Prices resulting from the application of promotional codes or special discounts from the Iberostar Partners Programme not included.
IBEROSTAR Hotels & Resorts reserves the right to reject claims from guests who cannot show proof of the availability of the lower room rate as it appears in their claim. Likewise, IBEROSTAR Hotels & Resorts reserves the right to cancel or change the terms and conditions for best online price guarantee.