| Iberostar Hotels & Resorts |
| IBEROSTAR.COM PRIVACY POLICY INFORMATION |
In compliance with Article 22.2 of Law 34/2002, of July 11, on E-Commerce and Information Society Services, you are hereby informed that this IBEROSTAR HOTELES Y APARTAMENTOS S.L. website uses cookies. Cookies are pieces of data stored on the user’s computer by the visiting websites in a HTTP cookie file. This website uses session cookies to identify users and keep track of their identification status. Cookies are also used to collect anonymous statistical data to analyse the ways in which users use this website, with the aim of improving it. Only the following information about website users is collected and stored:
a) Internet service provider (ISP) domain name and/or IP address giving access to the Web. This means that a user from provider xxx will only be identified by the domain name xxx.es and/or the IP address. This information is used for statistics of the countries or servers from where our website is accessed most often.
b) Date and time of access to our website. This information helps us identify the hours with most intense web traffic and make adjustments to avoid congestion.
c) The Internet address hosting the link to our website. This helps us assess the effectiveness of banners and links to our server and strengthen those with best results.
d) The number of daily visitors to each section in our website. With this information, we can know what the most popular sections are and upgrade or extend their contents, and thus increase user satisfaction.
By collecting this data, we are able to obtain the following information:
a) Date and time of the user’s latest access to our website.
b) Content design chosen by the user.
c) Security elements in the access control to restricted areas.
Although all the information obtained is anonymous, in accordance with Report 327/2003 by the Spanish Data Protection Agency, you are hereby informed it shall be stored in a personal data database owned by IBEROSTAR HOTELES Y APARTAMENTOS S.L. and used for the purposes mentioned above. Users can exercise their right to access, rectify, cancel, or oppose their personal data as indicated below.
In addition, this website uses the Google AdWords remarketing tool to publish ads based on users’ previous visits to our website in the Google Network (more info on the Google Network at http://adwords.google.com/support/aw/bin/answer.py?hl=en&answer=6104). This is why some of the pages in our website include remarketing tags to read and set up cookies in your browser to decide the type of ads that will be shown to the user according to the elements related to your visit, e.g. the navigation route chosen, the pages visited, or the tasks performed in each page. Remarketing lists are then stored in a database in Google’s servers, where all the cookie IDs are stored associated with each list or category. The information obtained is used to identify a specific browser; however, Google cannot identify a specific user based on this information (more info on the remarketing tool at http://adwords.google.com/support/aw/bin/answer.py?hl=en-419&answer=173945).
Iberostar can only associate this information with a specific user if the user is identified on the website, e.g. for having completed a reservation. In such case, the data obtained shall be stored in a database owned by IBEROSTAR HOTELES Y APARTAMENTOS S.L. and used for advertising and market segmentation purposes according to the interests shown during navigation. Users can, at any time, exercise their right to access, rectify, cancel, or oppose their personal data as indicated below.
Users have the option not to accept cookies or be informed of their setting by enabling in their browsers accordingly. In case you choose not to enable cookies, you might have trouble using some applications in this website.
Likewise, users can disable Google cookies by going to the ad disable page on Google (http://www.google.com.mx/privacy_ads.html).
DoubleClick cookies can be disabled at the DoubleClick disable page (http://www.doubleclick.com/privacy/dart_adserving.aspx).
To disable cookies from third parties, you can go to the website of Network Advertising Initiative on the opt-out tool for behavioural advertising (http://www.networkadvertising.org/managing/opt_out.asp).
2. PERSONAL DATA HANDLING
2.1. DATABASE INFORMATION: In conformity with Law 15/1999, of December 13, on Personal Data Protection (LOPD), you are hereby informed that your personal information shall be stored in a database administered by IBEROSTAR HOTELES Y APARTAMENTOS S.L., headquartered at C/ General Riera 154, 07010 Palma de Mallorca, Spain.
As a general rule, the form fields marked as required on the website must be filled in for the correct processing of such forms.
2.2. PURPOSES OF DATA HANDLING AND DATA TRANSFERS - REGISTRATION FORM: The personal data included in this form shall be treated to process user registration, as well as for user account management, user relationship management and control, and restricted content access control.
CONTACT AND OPINION FORMS: The personal information entered in these forms shall be used to process user requests, suggestions, and complaints. Likewise, it shall be used to improve website and service quality. The data provided in contact forms shall be communicated to the intended addressee, if an only if the user gives his/her consent to the international transfer of such personal data when the addressee is outside the European Economic Area. Contact forms addressed to "Online Sales" shall be transferred to PORTAL INTERACTIV S.L., headquartered at Avda. Ernesto Sarti 5, 38670 Adeje, Tenerife, Spain, which runs the online sales platform for Europe, for the purposes set forth above.
User comments on and ratings of Iberostar hotels included in opinion forms shall be published on our website together with the user names provided. Therefore, they shall become public information, which means users must be cautious when they include personal data. Users undertake to make proper use of the application to publish their comments on our website. In particular, but not exclusively, they shall refrain from entering data or comments that:
- involve illicit or illegal activities, or action against good faith or public order;
- mean the dissemination of racist, xenophobic or pornographic propaganda, support terrorism, or threaten human rights;
- contain violations of intellectual or industrial property rights;
- affect the image of third parties;
- introduce or contribute to spread computer viruses, or software/hardware that might harm systems;
- use other users’ personal data or email accounts to manipulate their messages.
In compliance with the provisions in Article 16.1 of Law 34/2002, of July 11, on E-Commerce and Information Society Services, IBEROSTAR HOTELES Y APARTAMENTOS S.L. shall not be held responsible for the information stored upon users’ requests nor for the opinions stated by them. Neither shall it be held responsible for the accuracy, quality, reliability, or truthfulness of the information provided by users. Nevertheless, the users whose personal data are contained in comments or posts published on our website can at any time exercise their data cancellation rights, as stipulated in Article 16 of Organic Law 15/1999, of December 13, on Personal Data Protection, and stated in the section "INTERESTED PARTY RIGHTS" in this Privacy Policy.
2.3. DATA HANDLING FOR ADVERTISING, CUSTOMER LOYALTY, OR BUSINESS PROFILES: The personal data of those users who have registered on our website or subscribed to our special deal newsletter and have indicated so in the relevant forms shall be used to inform them, by means including the electronic ones, on special offers, news, products, or services provided by the companies of the Iberostar group, as well as for customer loyalty programmes. Also, statistical and segmentation studies will be conducted based on the personal data of those users who have given their consent to their handling for business purposes. Users can at any time revoke their consent as indicated in the section "INTERESTED PARTY RIGHTS" below.
3. INTERESTED PARTY RIGHTS
Users can exercise their rights to access, rectify, cancel, or oppose their personal data by writing to the database administrator at HISPANO ALEMANA DE MANAGEMENT HOTELERO S.A., Department of Innovation and Systems, Customer Service, C/ General Riera 154, 07010 Palma de Mallorca, Spain.